Ratings based on 277 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
93% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Ontario

great hotel and location!

Posted Feb 4, 2016
Great hotel! Room was very comfortable and clean. The hotel is attached to the civic arena, so I was able to watch a action packed ice bears game! Great location! Just down the street is down town Knoxville with many places to eat and shop. Probably the nicest hotel I have been in. There is a giant lobby with a restaurant and a glass elevator. I would stay here again!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel close enough to everything!

Posted Jan 26, 2016
Great hotel, great staff, and close to everything we wanted to do!
3 out of 5
by A verified traveler from Tennessee

Only motel available on new years eve in the area

Posted Jan 7, 2016
This was the only hotel with vacancies on new years eve in the area. Things were fine but the toilet was not clean. A personal visit to the front desk assured me that it would be clean when we returned. It was never cleaned. I mentioned it the next morning and was given free breakfast coupons but the fact remains it was never cleaned.
Comment from Hotel Management
Jan 11, 2016 by Manager, Hotel Management
We apologize for the issue you experienced, and it has been addressed with the appropriate managers. We hope to host you again in the future, and we appreciate your feedback.
4 out of 5
Recommended
for Everyone
by A verified traveler

UT Game. Great place

Posted Dec 4, 2015
Very good. Great place to stay great staff. Perfect distance from campus
Comment from Hotel Management
Dec 7, 2015 by Manager, Hotel Management
Thank you for the great feedback! We hope to see you again sometime!
Comment from Hotel Management
Dec 7, 2015 by Manager, Hotel Management
Thank you for the great feedback! We hope to see you again sometime!
Comment from Hotel Management
Dec 7, 2015 by Manager, Hotel Management
Thank you for the great feedback! We hope to see you again sometime!
4 out of 5
Recommended
for Everyone
by A verified traveler from Indiana

Nice hotel with a great breakfast buffet

Posted Nov 10, 2015
Nice hotel, very friendly staff. I would stay there again if my first choice hotel was full, as was the case on this trip. Beautiful lobby! My only complaint was that the air conditioning in my room did not get very cold.
Comment from Hotel Management
Dec 7, 2015 by Manager, Hotel Management
Thank you for your feedback! I am glad to hear that you enjoyed your stay with us! I apologize that the air conditioning in your room did not get to the desired temperature. I will have my engineering department look into the matter so they can correct it moving forward. We hope to see you again whenever your travels bring you back to Knoxville!
Comment from Hotel Management
Dec 7, 2015 by Manager, Hotel Management
Thank you for your feedback! I am glad to hear that you enjoyed your stay with us! I apologize that the air conditioning in your room did not get to the desired temperature. I will have my engineering department look into the matter so they can correct it moving forward. We hope to see you again whenever your travels bring you back to Knoxville!
3 out of 5
Recommended
for Everyone
by A verified traveler

Lobby noise

Posted Nov 9, 2015
Lobby noise in room. Bathroom not clean, hair on the floor.
Comment from Hotel Management
Nov 12, 2015 by Manager, Hotel Management
Thank you for your review. We apologize for the issues you experienced and hope you'll give us another try in the future.
3 out of 5
Recommended
for Families
by brenda

Posted Nov 1, 2015 on Hotels
Comment from Hotel Management
Jan 16, 2016 by Manager, Hotel Management
Thank you for your review, and we hope to see you again sometime!
4 out of 5
Recommended
for Couples
by Michelle from Canton, NC

Avoiding the atrium next time

Posted Oct 25, 2015 on Hotels
The staff was pleasant and professional. Bed was a little hard for my taste. Fortunately I carry ear plugs as the noise from the crowd at the bar watching sports carried very well to our room.
5 out of 5
Recommended
for Everyone
by A verified traveler from Nashville, TN

Nice hotel, needs an update

Posted Oct 23, 2015
Pros: Beautiful lobby.
Cons: Updated rooms and doors for adjacent rooms.
Location: Great.
This hotel is in a great spot of Knoxville. The customer service was impeccable! The only reason for a few of my level 4 scores is because the price of the hotel doesn't reflect how many updates are needed for the rooms. Our room was decent. We usually stay at Holiday Inn Express Hotels, so perhaps I'm merely used to newly renovated hotels. The room we were in had an updated countertop in the bathroom, but the rest of the room smelled a bit musty and old. Also, there was a door into the room next door to us and we could hear their TV through that. It wasn't turned up too loudly, either. The doors into adjacent rooms just provide easy opportunity for noise travel. The last issue with our room was the air conditioning. I do NOT like my room cold, I prefer 72* personally. However, I felt warm in the room. None of these issues were worth mentioning to the front desk. We slept in comfy beds and our neighbors weren't loud enough to keep us awake. I would recommend this hotel, but I feel for the price, it should be updated and/or include breakfast or wifi.
5 out of 5
Recommended
for Personal Event
by JOHN

This traveler left a rating score only Posted Oct 20, 2015 on Hotels