Suite, 1 Queen Bed with Sofa bed | Living area | 32-inch LCD TV with cable channels, TV, DVD player

Reviews of Luxbury Inn & Suites

2 out of 5
Luxbury Inn & Suites
805 Foothills Mall Dr, Maryville, TN

Reviews

8.8

Excellent

Rating 10 - Excellent. 574 out of 1004 reviews" "
Rating 8 - Good. 313 out of 1004 reviews" "
Rating 6 - Okay. 64 out of 1004 reviews" "
Rating 4 - Poor. 35 out of 1004 reviews" "
Rating 2 - Terrible. 18 out of 1004 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Aubrey

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved it. Ten to twelve of us were there for the weekend. (Most of us bikers) It was our first time staying there. This will be our hotel on all of our trips to Maryville. Clean, spacious not to mention beautiful rooms. Walk across parking lot there's a Cook Out and a McDonald's right there. Staff is great. Can't go wrong with The Luxbury Inn.
Stayed 2 nights in Apr 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
It was like a home away from home with the front part of the room being a living room and kitchenette. There was a small hallway that lead to the bedroom area. On the tight side of the hallway was the bathroom. The closet was in the bedroom.
Stayed 1 night in Apr 2024

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Good location close to the airport
Stayed 1 night in Apr 2024
Response from Carol on Apr 11, 2024
Hi Charles,Yes our hotel is only about 9 minutes to the Knoxville Airport and 4-6 miles away. It was our pleasure to have you as our guest. Should you ever need to leave your vehicle parked after an evening lodging and out bound flight we will gladly offer assistance. Please do come see us again.

10/10 Excellent

Kimber

Traveled with group
Gus, at the check-in desk, was extremely helpful directing us to a good place to eat. He was very friendly, proficient, polite and cheerful.
Stayed 1 night in Apr 2024
Response from Carol on Apr 11, 2024
Kimber, I 100% agree with you about Mr. Hospitality Gus. He is awesome. Our venue is blessed with a great seasoned hospitality team. Kimber, please hurry back to see us. .

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The manager was very courteous and helpful and explained to me where things were in the area.
Stayed 1 night in Mar 2024
Response from Carol on Apr 11, 2024
Mary, thank you for choosing Luxbury and taking time to do a review. Mary, we have the greatest team. They truly love their positions in the hospitality industry and it shows. Please do return to see us again soon.

8/10 Good

Sanford

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Carol on Apr 5, 2024
Stanford,Thank you for choosing our venue. It was our seasoned hospitality teams pleasure to serve you. Hope you got to view our beautiful Springtime flowering and greening up. It is a beautiful time to be in the Foothills of the Great Smoky Mountains. Please do come see us again soon.

8/10 Good

Willis

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Had a great stay! Very convenient location
Stayed 2 nights in Mar 2024
Response from Carol on Apr 2, 2024
Hi Willis,Thank you for sharing on this site your lodging experience at Luxbury Inn & Suites. It was our pleasure to have you as a guest. Please do come see us again when your journey heads to the Foothills of the Great Smoky Mountains.

10/10 Excellent

Victor

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very attentive, our bathtub was clogged and they fixed it immediately.
Stayed 5 nights in Mar 2024
Response from Carol on Apr 2, 2024
Victor thank you so much for sharing. Glad you let our staff know about the clog. When we know our guests have a need we are always there for them. Please do come see us again! It was our pleasure to serve you.

10/10 Excellent

Kaye

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Carol on Mar 29, 2024
Kaye, thank you for the HIGH marks. We appreciate your choosing our venue and taking time to do a point review. Please do come see us again next time your journey comes our direction.

8/10 Good

Amy

Liked: Cleanliness, property conditions & facilities
The rooms had a weird smell to them but after the first night you got used to it
Stayed 3 nights in Mar 2024
Response from Carol on Mar 25, 2024
Amy, thank you so very much for letting management know about what you experienced during your stay. We will get the suite you stayed in checked straight away. It's GREAT guest like you that help our staff stay on top of making sure all is in order for our travelers. Please do come visit us again and please let us know of anything that is not right while you are here so it can be taken care of for your lodging pleasure.

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this is an apartment type room
Stayed 1 night in Mar 2024
Response from Carol on Mar 25, 2024
Hi Michael,Glad you enjoyed all the space our suites offer each of our travelers. Michael, I know our suits have more space than my first apartment that had a Murphy bed that dropped down from a wall. Thank you for choosing our hotel and for taking time to do a review. Especially thanks for those HIGH marks. Hurry Back Michael to your new "home away from home.".

8/10 Good

Susan

Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Just off highway. But felt really private.
Stayed 1 night in Mar 2024
Response from Carol on Mar 18, 2024
Susan you are so right, those bedrooms being in the back of the building make for a very quiet nights rest. Our hotel is in the city close to many restaurants, shopping, airport and so much more; and in the country near by ways and the Great Smoky Mountains too. Thank you for choosing our venue and we look forward to serving you on a return visit.

10/10 Excellent

Justin

Traveled with partner
Really loved how they had dishes in the kitchen are for my wife and I to cook dinner. Staff from the front desk, housekeeping, to breakfast were amazing. I would recommend this hotel to anyone.
Stayed 2 nights in Mar 2024
Response from Carol on Mar 18, 2024
Justin, glad you and your wife found a new "home away from home at Luxbury Inn & Suites." It was our seasoned hospitality teams pleasure to serve you. Thank you for choosing our venue and for doing a review regarding your lodging experience. PLUS the HIGH marks thank you. Please come see us again next opportunity..

10/10 Excellent

Megean

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Also has breakfast
Stayed 1 night in Mar 2024
Response from Carol on Mar 11, 2024
Megean it was our pleasure to serve you during your visit to the Foothills of the Great Smoky Mountains. Glad you enjoyed breakfast ....... I know Jean took great care of you. Please do come see us again. East TN has all seasons and each is unique. Our Springtime that you experienced is so awesome.....so glad you got to experience it with all the flowers waking up. Hurry back and thank you for doing a review.

10/10 Excellent

Troy

Business traveler
Clean facilities, staff was friendly and location was safe.
Stayed 19 nights in Feb 2024
Response from Carol on Mar 11, 2024
Troy, thank you for choosing Luxbury and for taking time to give us a 5-star review. Please do come see us again next opportunity. It would be our pleasure to serve you again.

8/10 Good

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Carol on Mar 1, 2024
Theresa, thank you for choosing our hotel for your lodging during your time in the Foothills of the Great Smoky Mountains. It was our pleasure to have served you. Please do come visit us again next time your travels bring you to our area. We welcome your feedback too. Thanks for doing a star review.

8/10 Good

Chris

Stayed 1 night in Feb 2024
Response from Carol on Mar 22, 2024
Hi Chris, Thank you for choosing our venue to stay during your time in the Foothills of the Great Smoky Mountains. It was our pleasure to serve you. Please come see us again next time your travels bring you this direction.

6/10 Okay

George

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is a Cook Out restaurant right in front of the motel. The drive through is open until 3:00 am and there is a loud, steady, stream of cars until that time with loud music. If you’re a light sleeper, don’t come here. Other than that, it was a nice motel. It was comfortable and clean.
Stayed 2 nights in Feb 2024
Response from Carol on Feb 22, 2024
George, I totally understand. When I travel I always take 2-VERY Important items......ear plugs and my personal pillow. This is my only hope of getting any rest in a strange place. All the new sounds interrupt my rest and seems no hotel has a pillow like the one I favor. Glad you had a comfortable stay and our hotel was to you liking. We are so sorry your rest was disturbed by our neighbor. Thank you for choosing our venue and hope you will consider returning.

10/10 Excellent

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed the fact that this hotel was so close to Tyson airport. The rooms and floor plan was great. It was definitely one of if not thee best hotels we stayed at during our trip
Stayed 1 night in Feb 2024
Response from Carol on Feb 16, 2024
Andrew it was our pleasure to have you as our guest at Luxbury Inn & Suites. Yes the airport is only about 9 minutes from our venue.Thank you for choosing us, for doing a review and the HIGH marks. We hope you come our direction again and that we have the opportunity to serve you again. We have four seasons in East TN and each is uniquely different. Springtime is on the horizon and a beautiful time to visit.

10/10 Excellent

Alyssa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Carol on Feb 4, 2024
Alyssa, thank you for choosing Luxbury Inn & Suites for your lodging HQ during your time in town and thanks too for the HIGH marks you gave our venue. Please do come see us again next time your travels bring you to the Foothills of the Great Smoky Mountains.

10/10 Excellent

Mervin

Traveled with family and small children, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bedroom was well stocked and clean. We wished there would have salt and pepper there, and that the TV would’ve had YouTube available.
Stayed 1 night in Jan 2024
Response from Carol on Jan 31, 2024
Mervin, thank you for your HIGH marks review. Sorry that you were missing salt and pepper and about the YouTube. Please forgive us. Mervin, please come see us again. We appreciate your comments and will look into what we can do with both.

4/10 Poor

Daniel

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Bed sheets were stained as well as the towels they were very dingy. Will not be staying there again. Two stars at most.
Stayed 6 nights in Jan 2024
Response from Carol on Jan 31, 2024
Daniel, thank you for your feedback. It's GREAT guests like yourself that help our owner know what our guests are seeing. What you shared will be immediately addressed. We do hope you reconsider and give us another stay.

10/10 Excellent

Frank

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, spacious room, Friendly staff, great breakfast.
Stayed 1 night in Jan 2024
Response from Carol on Jan 24, 2024
Greetings Frank,Thank you for choosing Luxbury Inn & Suites during your time in the Foothills of the Great Smoky Mountains. Thank you too for the HIGH marks and for sharing your lodging experience. Glad you enjoyed our spacious suites and breakfast buffet. Our hospitality team truly love their jobs and it shows. Please come see us again next time your travels brings you our direction.

10/10 Excellent

Imad

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Carol on Jan 17, 2024
Imad, thank you for the HIGH marks. It was our pleasure to have you as our guest. Please do return to your new "home away from home" next time your journey brings you this direction.

8/10 Good

Candace

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Carol on Jan 17, 2024
Thank you Candace for choosing Luxbury Inn & Suites for your lodging and for giving us a number review. Candace, we encourage all of our guests to please share anything about their lodging experience. Only in this way can we work toward offering all of our guests the best hotel and service. Many thanks and please come see us again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was perfect. Great staff,clean, cozy, quick, and cheap. Will return.
Stayed 1 night in Jan 2024
Response from Carol on Jan 16, 2024
Thank you for staying at our hotel when your journey brought you to the Foothills of the Great Smoky Mountains. Glad our lodging rates met your budget and that you plan to come see us again. Our area has many things to do and see, so it would take a few visits to begin to see all the attractions and beautiful scenery. Hurry back. Thanks too for the HIGH marks and for doing a review.

10/10 Excellent

Heather

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Great accomodations
Stayed 1 night in Jan 2024
Response from Carol on Jan 16, 2024
Thank you Heather for doing a review and rating our property with HIGH marks. Our seasoned hospitality team and large suites get many wonderful comments. Glad you had a good visit. Please come back soon. Our East Tennessee area offers all four seasons and something new to explore in each.

10/10 Excellent

Ross

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurants nearby
Stayed 1 night in Jan 2024
Response from Carol on Jan 16, 2024
Greetings Ross, Thank you for choosing our venue for your lodging while in town. Yes, many restaurants in our city located in the Foothills of the Great Smoky Mountains. Shopping is only two minutes away too at Foothills Mall. Please come see us again soon!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Carol on Jan 16, 2024
Thank you so very much for choosing Luxbury for your lodging and for the HIGH Star review. Please do come see us again.

10/10 Excellent

Cedric

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
amazing place to stay
Amazing place to stay! Always clean and service is impeccable with friendly staff and accommodations. Appreciate all they do!!
Stayed 2 nights in Dec 2023
Response from Carol on Jan 11, 2024
Cedric, thank you for making us your "Home Away From Home" for sharing your lodging experience and all you told those viewing this site. Please do hurry back. We appreciate the HIGH marks you gave our hotel too. We appreciate YOU too! Happy New Year!

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Carol on Jan 11, 2024
Diana thank you for sharing a HIGH mark review about your lodging experience. We appreciate that you chose our venue and the review. Please do come again. It is always our seasoned hospitality team's pleasure to serve you.

8/10 Good

Charles

Stayed 1 night in Jan 2024
Response from Carol on Jan 11, 2024
Charles we appreciate you choosing our venue and doing a star review. Please do come see us again and please always let us know of anything we can improve upon.

10/10 Excellent

Hollie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Carol on Jan 11, 2024
Thank you Hollie for choosing Luxbury Inn & Suites and doing a star review. Please do come see us again soon!

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Carol on Jan 3, 2024
WOW! Thank you Joseph for the Big 10 review. 10 out of 10 is a really nice compliment to our seasoned hospitality team. The staff in all departments truly love their jobs and it shows. Please hurry back to see us all again next time your travel plans bring you our direction.

10/10 Excellent

Van

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay when in the Maryville area. The lady in the kitchen area was a delight.
Stayed 2 nights in Dec 2023
Response from Carol on Jan 3, 2024
Van thank you for choosing Luxbury Inn & Suites for your lodging during your time in our area. It was our pleasure to serve you. Our breakfast hostess loves taking great care of our guests and it shows. Thank you for doing a review too. Please come see us again soon!

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Carol on Jan 3, 2024
Michelle, thank you for staying at our venue and for the high review too. Please come see us again soon.

10/10 Excellent

Jorge

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great well maintained property. Friendly staff, able to answer my questions. Did I mention clean? Yes super clean room and property! Thank you!
Stayed 2 nights in Dec 2023
Response from Carol on Dec 26, 2023
Jorge, it was our hotel staff's pleasure to serve you. We are pleased that you chose Luxbury Inn & Suites. Thank you for staying with us and for the HIGH marks review too. Please return to your new Home Away From Home, next opportunity.

10/10 Excellent

Margaret

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Carol on Dec 26, 2023
Margaret, thank you so much for choosing our venue and allowing our seasoned hospitality team to spoil you. Please hurry back to see us in the new year. Thanks too for the HIGH marks.

6/10 Okay

linh

Traveled with partner
Liked: Cleanliness, staff & service
Very convenient to shopping and food. Nice to have kitchenette. Dated flooring. Bathroom fixtures rusty from moisture needs replacing or vents need repair. Towels are too old and need replacing. A tiny bottle of dish detergent would be nice. Definitely a TV guide / instructions
Stayed 2 nights in Dec 2023
Response from Carol on Dec 11, 2023
Linh, we appreciate your choosing our venue and giving us feedback on your lodging experience. GREAT guests like you helps management make sure things are taken care of. Everything you shared will be addressed immediately with our staff. Please do allow us to provide lodging for you next time you are in the area. I apologize that things were not right this visit.

10/10 Excellent

Blaine

Stayed 1 night in Dec 2023
Response from Carol on Jan 3, 2024
Blaine, thank you for giving Luxbury a 5-Star review. It was our pleasure to have you as our guest and we look forward to the next time your journey brings you back to you new "home."

8/10 Good

Laura

Traveled with family
No 2nd chance to make a good 1st impression
Driving into the parking lot on arrival, sign has fluorescent tubes going out and flashing, a little bit like driving up to a scary movie. Lady at front desk was very nice. Behind her were stacks of cardboard boxes, and a ratty-looking tall chair. Seriously — when I have guests coming, I put away boxes and that chair would have been long-gone. Room was comfortable, although the bed was not super-comfortable. Nice breakfast, although the coffe was more like tan-colored water, and when the carafe was empty, they just ran water through the already weak grounds without replenishing them. Our last day, it seemed like a surprise that people would be eating breakfast
Stayed 3 nights in Dec 2023
Response from Carol on Dec 11, 2023
Laura, thank you for sharing your experience. You are 100% correct about first impressions. It's GREAT guests like you who help management in making sure a better job is done. We are glad that your suite was comfortable. I'll make sure each department listed is aware of your helpful comments. Laura, please do give us a 2nd chance for your lodging. Merry Christmas.

10/10 Excellent

CHRISTOPHER

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Carol on Feb 16, 2024
Christopher, THANK Your for the HIGH marks. It was our treat to have YOU as our guest. Please do come see us again.Springtime is popping up everywhere with those early flowers and it will only get more lovely. Hope you get to return during this beautiful time of year, however each of our four seasons offer something worth returning to view.

8/10 Good

Lydia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my second time staying here. Iverall.it was good but the kitchen area had some coffee stains on the paper that the cleaning person is supposed to leave behind, that was disappointing as i have thoroughly enjoyed everything else about my stay, this time and last.
Stayed 1 night in Dec 2023
Response from Carol on Dec 11, 2023
Lydia, it's great guests like you who help us do our best. Thank you for sharing with management about the coffee stains. This will be taken care of immediately. Please do come see us next time your journey brings you to town. We so appreciate feedback from our guests.

10/10 Excellent

Judy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable and affordable.
The Luxbury Inn is our go to place to stay when we visit our Grand girls. The staff are friendly and helpful. The rooms are well maintained and clean. The suites allow for extra room when needed.
Stayed 1 night in Dec 2023
Response from Carol on Dec 11, 2023
Judy, we appreciate you continuing to choose our venue when you visit family. We also appreciate that you did a review, thank you. Yes our suites do allow for extra space especially when the grand girls visit with you. Our seasoned hospitality team truly understand the word "hospitality" I'll let them know the kind words you shared. Hurry back to the Foothills and those special girls!

10/10 Excellent

Elizabeth, Pittsburgh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Carol on Dec 1, 2023
Elizabeth, Thank You for choosing Luxbury Inn & Suites for your lodging headquarters during your time in the Foothills of the Great Smoky Mountains and for taking time to do a star review too. Please do come see us again when your journey brings you our direction.

8/10 Good

Jeanette

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked having kitchenette.
Stayed 4 nights in Nov 2023
Response from Carol on Dec 1, 2023
Hi Jeanette, glad you liked our kitchenette and chose to allow our team to serve you during your time in the area. Our guests like our spacious suites and how close we are to area shopping, attractions, the airport and nearby cities. Jeanette please come see us again. Thank you for choosing our venue and doing a review.

8/10 Good

Julie

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Nov 2023
Response from Carol on Dec 1, 2023
Julie, we appreciate you choosing our venue and doing a review. Please always share with us any area where we can improve upon. We love suggestions and will always listen to our GREAT guests. Please do come see us again next time you come to the Foothills of the Great Smoky Mountains. Thank you Julie!

8/10 Good

Charles

Liked: Cleanliness, staff & service
Not enough parking space
Stayed 1 night in Nov 2023
Response from Carol on Nov 27, 2023
Thank you Charles for letting us know about the parking. The hotel does offer overflow parking on the West end of the hotel, we apologize that this was an issue. During the holiday weekend we did have families that used multi spaces and this lessened the normal suite spots we have for each of our suites. Hope all other areas of your stay, like lodging accommodations, bed comfort, breakfast and a good nights rest were met. Please do come see us next time your journey comes this way and remember that overflow parking area I mentioned, especially for large vehicles, vehicles with trailers etc.

8/10 Good

Deanna

Liked: Staff & service, property conditions & facilities
The value was great for getting a kitchenette with separate bed area. Thé breakfast was good and served early. The bed was comfortable and not too noisy outside.
Stayed 4 nights in Nov 2023
Response from Carol on Nov 27, 2023
Deanna, it was our pleasure to have you as our guest. Thank you for choosing our venue and doing a review too. Glad you enjoyed our spacious suites with separate bedroom and the full size appliances in the kitchenettes. Yes we get up early and crack the eggs served in our buffet breakfast. Sounds like you got a good nights rest too. Deanna, please do come see us again.

10/10 Excellent

Joel

Stayed 1 night in Nov 2023
Response from Carol on Dec 26, 2023
Joel, what a beautiful name for this special time of year. Thank you for the HIGH marks and especially for choosing our venue for your lodging. Please hurry back to see us next time you are in town.