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Reviews of Motel 6 Knoxville, TN

2 out of 5
Motel 6 Knoxville, TN
258 Harry Lane Blvd, Knoxville, TN

Reviews

5.8
Rating 10 - Excellent. 150 out of 1001 reviews" "
Rating 8 - Good. 217 out of 1001 reviews" "
Rating 6 - Okay. 230 out of 1001 reviews" "
Rating 4 - Poor. 172 out of 1001 reviews" "
Rating 2 - Terrible. 232 out of 1001 reviews" "

5.8/10

Cleanliness

7.2/10

Staff & service

5.2/10

Amenities

5.6/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

2/10 Terrible

James

Traveled with pets, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
place was run down.
Stayed 1 night in Apr 2024

8/10 Good

Lynne

Very friendly staff, well lit, clean
Stayed 1 night in Mar 2024
Response from Brand Experience Team on Apr 9, 2024
Hi Lynne, Thank you for sharing your review. We are glad you enjoyed your stay! Maz K.#Team6

10/10 Excellent

jenna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wonderful, very kind and friendly.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on Apr 9, 2024
Hi Traveler, We are glad you had a great experience and appreciate your feedback! Maz K.#Team6

2/10 Terrible

Jennifer

Disliked: Cleanliness, staff & service, property conditions & facilities
I booked with this hotel because of the pictures. When I got to the hotel it was in fact nothing like the pictures. This hotel needs to update the pictures online. It was disgusting. I ended up leaving. There is no way I would stay here. There were roaches on the floor crawling.
Stayed 1 night in Mar 2024
Response from Nancy Y. on Apr 2, 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

8/10 Good

Walter

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and Clean ,,,
Stayed 1 night in Mar 2024
Response from Nancy Y. on Apr 2, 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

10/10 Excellent

Michelle, Osage

Stayed 1 night in Feb 2024

2/10 Terrible

Brenda

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Truly a miserable experience. Check in was the only decent part. This property had garbage bags piled up in the walkways, poor and broken lighting. The elevator was filthy. The room had broken wall light fixtures, frayed and discolored bed pads on the VERY uncomfortable bed. We booked a nonsmoking room but the air handler pulls smoke from the many people who were smoking out in front of their rooms downstairs.
Response from Brand Experience Team on Feb 26, 2024
Hi Brenda,Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Lilith#Team6

10/10 Excellent

Xavier

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Brand Experience Team on Feb 20, 2024
Hi Xavier,Thank you for the perfect rating!! Maz K.#Team6

10/10 Excellent

John

Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient area, there is a good Mexican restaurant across the parking lot room was adequate.
Stayed 1 night in Dec 2023
Response from Brand Experience Team on Feb 6, 2024
Hi John,We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Lilith #Team6

2/10 Terrible

Frederick

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I slept in my vehicle cuz they said they had no record. I showed my pay & reservation. Bunch of crap. They (somebody) took my money.....I didn't get a room. Never again a Motel 6 for me!
Stayed 1 night in Jan 2024
Response from Brand Experience Team on Feb 6, 2024
Hi Frederick,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6

10/10 Excellent

James

Liked: Cleanliness, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Jeffrey

Stayed 3 nights in Dec 2023

6/10 Okay

Alia

Disliked: Cleanliness
Stayed 1 night in Dec 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Wonderful stay. Very ckean room and very friendly staff.
Stayed 1 night in Dec 2023
Response from Nancy Y. on Dec 21, 2023
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

4/10 Poor

Melanie

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We only stayed for a couple hours. Our plans had changed and we didnt feel safe staying until the morning. I have pictures of the dirtiness of the room.
Stayed 1 night in Nov 2023
Response from Nancy Y. on Dec 5, 2023
Thank you for providing feedback. Your experience is important to us, and we appreciate you bringing your concerns to our attention.Nancy Y.#Team6

8/10 Good

Susan

Liked: Cleanliness, staff & service
The people were friendly and accommodating. The room was clean and the bed was very comfortable. The bathroom was fine, but the shower curtain did not keep the water off the floor. The walls were thin, so I heard some noise from other occupants, but not bad. The neighborhood was not attractive, but I didn't feel unsafe.
Stayed 1 night in Nov 2023
Response from Nancy Y. on Nov 28, 2023
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

6/10 Okay

Verified traveler

Traveled with family
Stayed 1 night in Nov 2023

10/10 Excellent

Alsieann

Liked: Cleanliness, staff & service, property conditions & facilities
Great overall
Stayed 2 nights in Nov 2023
Response from Nancy Y. on Nov 28, 2023
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

10/10 Excellent

Jackie

Stayed 2 nights in Nov 2023

4/10 Poor

Bradley, Mount Juliet

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
We were given a room with only 1 working light. That staff changed it out but seemed to know there was problem. That was the good part. I did not expect much from this location but wanted at least functional and clean. There are lots of hotels in the same price range that are much nicer. This property needs a huge remodel and change.
Stayed 2 nights in Nov 2023
Response from Brand Experience Team on Nov 14, 2023
Hi Bradley,After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon.Maz K.#Team6

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My mom are actually still here. Just paying weekly. We have been in four other hotels and this one by far is the best one. The staff is great! These are hard times and my mom and I are looking for a place to live and the staff is so understanding. Looks like we will be staying for awhile at least after the New Year. Have to get out finances in order. Overall a great place to stay especially if you need extended stay.
Stayed 8 nights in Oct 2023
Response from Nancy Y. on Nov 6, 2023
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

10/10 Excellent

Franklin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Myesha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023

4/10 Poor

Zdenek

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
The hotel is run down in need of major renovation.
Stayed 1 night in Oct 2023
Response from Brand Experience Team on Oct 31, 2023
Hi ZdenekThanks for your feedback! Providing a top-notch guest experience is always our goal, and we’re committed to improving. We hope to see you back soon!Lilith#Team6

4/10 Poor

Zeenath

Stayed 2 nights in Oct 2023

10/10 Excellent

Rebecca

Stayed 1 night in Oct 2023

4/10 Poor

April

Stayed 1 night in Oct 2023

8/10 Good

Harold, Beaufort

Traveled with group
Liked: Cleanliness, staff & service, amenities
My room was clean and comfortable. Good location for dining options.
Stayed 3 nights in Oct 2023
Response from Nancy Y. on Oct 17, 2023
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

6/10 Okay

Mark

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

teri l

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023

4/10 Poor

Peggy

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
It was somewhat clean. I did see a bug in the bathroom. My dislikes outweighed my likes. I booked a handicap accessible room. It was unavailable when I checked in. My TV didn't work. Neither light over the beds worked.There was no phone in the room. I had to park too far from my room which is very difficult since I use a cane or walker. I WILL NOT stay there again.
Stayed 3 nights in Sep 2023
Response from Brand Experience Team on Sep 29, 2023
Hi Peggy,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

8/10 Good

Brandi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty good for a motel.
For a Motel 6, our stay was pleasant. I was personally slightly disappointed on not having a tub as I'm pregnant and wanted to soak after a very long drive. The pretty granite marble stand up shower was very nice and clean though. Water was hot and the pressure was great! The towels were very tiny! I normally don't have any complaints with beds but this one felt like it needed to be removed as it had a hump in the middle. Everything was clean. The smell was a little off putting as it smelled like dirty fabulouso but that doesn't make or break the deal. I was very creeped out with the massive amount of Halloween decorations in the lobby. I think that was a little over board. We had a microwave issue one morning and they fixed it quickly while we were away. The one downside is the room were we in faced the interstate so the traffic noise was quite loud. Overall for motel, our stay was great.
Stayed 2 nights in Sep 2023
Response from Brand Experience Team on Sep 29, 2023
Hi Brandi,We really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon.Maz K. #Team6

6/10 Okay

Kelly

Traveled with family
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Sarah

Liked: Property conditions & facilities
Stayed 1 night in Sep 2023

2/10 Terrible

Scott

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible
Stayed 1 night in Aug 2023
Response from Brand Experience Team on Sep 18, 2023
Hi Scott,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6

8/10 Good

Mark

Liked: Staff & service
A little noisy and pool didn’t seem too be functional to filter the water. Simple maintenance thing I’m sure. Overall pretty good for a value price 😎
Stayed 4 nights in Aug 2023
Response from Nancy Y. on Sep 6, 2023
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

4/10 Poor

David

Disliked: Property conditions & facilities
Stayed 3 nights in Aug 2023

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were wonderful
Stayed 1 night in Jul 2023
Response from Brand Experience Team on Aug 7, 2023
Hi Sara,Thank you for recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!Lilith#Team6

6/10 Okay

Michael

Traveled with partner
Disliked: Staff & service, property conditions & facilities
They wete trying to remodel.
Stayed 1 night in Aug 2023
Response from Nancy Y. on Aug 16, 2023
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Nancy Y.#Team6

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property, pool clean, quiet at night
Stayed 4 nights in Jul 2023

4/10 Poor

lisa

Stayed 1 night in Jul 2023

2/10 Terrible

Carey

Stayed 1 night in Jul 2023

2/10 Terrible

Matthew

Disliked: Cleanliness, staff & service, property conditions & facilities
Random homeless roaming around causing safety issues and uneasy feeling. Rooms are still in disrepair with the remodeling going so slowly.
Stayed 3 nights in Jul 2023
Response from Brand Experience Team on Aug 1, 2023
Hi Matthew,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

2/10 Terrible

Matthew

Disliked: Cleanliness, staff & service, property conditions & facilities
Random homeless causing safety issues, building is being renovated so many rooms are still in disrepair. Outside doors are difficult to open and massive gaps around when closed.
Stayed 2 nights in Jul 2023
Response from Brand Experience Team on Aug 1, 2023
Hi Matthew,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

6/10 Okay

Gloria

Stayed 1 night in Jul 2023

8/10 Good

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was helpful with reservations and Expedia book service failure to process reservation with discount.
Stayed 1 night in Jul 2023
Response from Brand Experience Team on Jul 18, 2023
Hi Mark,Thank you for recognizing the great service provided by our staff. Your experience is important to us, we hope for the opportunity to improve your experience on your future bookings.Lilith#Team6

8/10 Good

William

Stayed 5 nights in Jun 2023

2/10 Terrible

Brandi

Stayed 1 night in Jul 2023