Ratings based on 202 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
93% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Alcoa, TN

Great management and staff, all helping US!

Posted Aug 15, 2015
Pros: Helpful staff
Cons: Can't think of anything.
Location: Wrong question for local residents.
Great management and staff, all helping spouse and I during a trying time. We are waiting for the closing on our local property. All sorts of things are causing delays, and management has been sympathetic, allowing us to extend our stay by three days at the same rate. A very "good stay".
3 out of 5
Recommended
for Everyone
by A verified traveler

Everything was clean

Posted Aug 3, 2015
It was easy to get to, clean, and quiet. The staff was friendly, everything was good., I would recommend this to anyone
Comment from Hotel Management
Aug 8, 2015 by Nancy, Hotel Management
Thank you for your response. We appreciate your recommendation. Nancy
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 1, 2015
The hotel is close to stores. The staff is good to deal with.
Comment from Hotel Management
Aug 8, 2015 by Nancy, Hotel Management
Thank you for your response, our entire staff strives to make your stay memorable. Nancy
2 out of 5
by A verified traveler

Posted Jul 26, 2015
Pros: The outside looked great!
Cons: cleanliness
Location: location good
First of all......It was my bad. I picked a motel that is pet friendly--and I am not!...so there were little bugs on the carpet/places on the baseboards...like little animals make...but not satisfactory for me. There was a spider waiting for me to take a shower--about the size of a quarter---then add the legs! There was a small spider waiting for me-on my bed. there was another small buggy waiting for me later--on my bed. I did not sleep well.
Comment from Hotel Management
Aug 1, 2015 by Nancy, Hotel Management
I am so sorry for your experience. I have had our pest control vendor out and they have sprayed for critters and spiders. He said so much recent rain had chased them indoors. Again, my apologies. Nancy Morgan Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from orlando

Posted Jun 25, 2015
Good clean accommodation. Helpful staff. Friendly. Good location.
Comment from Hotel Management
Jul 1, 2015 by Nancy, Hotel Management
Thank you for your response. We look forward to seeing you again.
2 out of 5
by A verified traveler

knowingly gives me room with no wifi

Posted Jun 21, 2015
stayed in the room much smaller than it looks like in the pictures on Expedia when I complain to the front office about the wifi signal being very weak they gave me the phone number of the Internet company and I had to call them the staff at the hotel admitted that room always has problems with wifi when I asked to be switched to another room I was told the hotel was completely booked up which I later found out it was false
Comment from Hotel Management
Jun 23, 2015 by NM, Hotel Management
I am so sorry for your unacceptable experience with our WIFI. We take your comments seriously and have addressed the issue with the WIFI as well as desk staff in regards to changing rooms.
4 out of 5
Recommended
for Everyone
by A verified traveler

Pleasant place

Posted Jun 21, 2015
Nice place to stay, close to restaurants, walking path around lake, etc.
Comment from Hotel Management
Jun 23, 2015 by NM, Hotel Management
Thank you, return again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from B-W

Tolles Hotel zum Relaxen

Posted Jun 12, 2015
Wir waren 2 Tage hier und haben uns von 7 Wochen Rundreise erholt. Alles sehr gepflegt und sauber!
Comment from Hotel Management
Jun 23, 2015 by NM, Hotel Management
Thank you
5 out of 5
Recommended
for Everyone
by A verified traveler from Chenoa

Very good lodging near airport

Posted Jun 11, 2015
Pros: There is a lovely little lake tucked just behind the hotel with a nice paved walk/run/bike path that goes around the lake and 18 to 20 miles around.
Cons: Like most hotels, the elevator is lovely and the stairwells are bleak. I like using the stairs but they are not welcoming. Not dirty, just bleak.
Location: 2 minute drive from airport; perhaps a mile walk from shopping; 1 -2 minute walk from 3 restaurants. 2 Minute drive from big shopping centers in Alcoa
Very pleasant stay. Staff were very attentive, breakfast was good, the place is very clean, quiet, and comfortable.
Comment from Hotel Management
Jun 23, 2015 by NM, Hotel Management
Thank you
5 out of 5
Recommended
for Business Travelers
by anita

This traveler left a rating score only Posted May 26, 2015 on Hotels