Ratings based on 281 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
87% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from ohio

nice, quiet hotel

Posted May 24, 2016
Pros: clean room, comfortable bed
Cons: continental breakfast wasn't great, waffle iron didn't work
Location: not much to do nearby. restaurant options are limited unless you drive 15 minutes into knoxville
facilities were nice and location was quite (no noisy roads nearby)
Comment from Hotel Management
May 27, 2016 by Laura, Hotel Management
I'm glad that you found the room clean and the bed comfortable. I'm sorry that you couldn't find anything in the area that interested you. We are a short drive from the mountains and there are actually about 16 restaurants within a 3 mile radius from our hotel. The waffle iron was working however the irons need to be sprayed with each use to keep the waffles from sticking.
4 out of 5
by A verified traveler

Third stay at this hotel

Posted Apr 26, 2016
Excellent, pleasant and helpful staff Breakfast better than most free breakfasts Extremely comfortable beds Quiet
Comment from Hotel Management
Apr 27, 2016 by Laura Smith, Hotel Management
I am so glad yo enjoyed the breakfast and the beds. Hope to see you again soon.
4 out of 5
by David from Marion, VA

Nice Hotel - Good Value

Posted Apr 26, 2016 on Hotels
Clean room, friendly staff, convenient location, quiet
Comment from Hotel Management
Jul 2, 2016 by Laura, Hotel Management
Thank you so much, hope tosee you again soon!
1 out of 5
by A verified traveler

Visit son

Posted Apr 24, 2016
Awful nights sleep. Bed was like sheet of plywood
Comment from Hotel Management
Apr 27, 2016 by Laura, Hotel Management
I'm so sorry for the lack of sleep during your stay, I wish you would have contacted the desk so we could have found a more suitable bed so you could get some rest. We look forward to making it up to you on your next stay.
4 out of 5
by A verified traveler from Canada

Posted Apr 22, 2016
Pros: Convenient location. Simple but adequate accommodations.
Cons: The shower head didn't function well (low pressure, wouldn't stay in place). The shower curtain wasn't clean and stunk.
Location: Close to airport and work facility (Denso plant). Lots of barbecue!
Overall good hotel, good breakfast included. The shower head didn't function well (low pressure, wouldn't stay in place). The shower curtain wasn't clean and stunk.
Comment from Hotel Management
Apr 26, 2016 by Laura, Hotel Management
I will have maintenance look into the shower heads and water pressure. Thank you for bringing that to my attention. I will also get with housekeeping about the shower curtains.
5 out of 5
by Donn from Alcoa/Maryville

our stay

Posted Apr 22, 2016 on Hotels
out of all our stays while riding to place to place, I must say this is one of the best place we have stayed, the staff is on the ball, very clean, I mean there wasn't even any dust on top of the fridge which was out of the way in a cabinet, over all I would stay here again!
Comment from Hotel Management
Jul 2, 2016 by Laura, Hotel Management
Thank you so much for giving us 5 stars. Our team works very hard to keep our hotel as clean as possible. I will pass on your comments to the rest of the staff and let them know they are doing well and to keep up the good work. I hope to see you again the next time you come to the area
4 out of 5
by A verified traveler from WV

the perfect place

Posted Apr 18, 2016
Pros: clean
Cons: nothing
Location: Great Smokey Mts; Gattlingburg, Dollywood...etc
Really clean, convenient and close to the Tyson-Mcghee airport in Knoxville. Close to major interstates, the Smokey Mountains and ...if its your thing Pigeon Ford. And breakfast is actually good! I'd give it 4 stars.
Comment from Hotel Management
Apr 26, 2016 by Laura, Hotel Management
Thank you so much for your review, We hope to see you again soon
4 out of 5
by Deb from N.C.

Convenient for overnight

Posted Apr 12, 2016 on Hotels
Great staff, clean inside & out. Bedding was nice, but honestly there was a staleness in the pillows, was glad I brought one from home. A/c in room tricky to set. Breakfast was good, met my needs. Did wonder how often the breakfast attendant changed gloves - not sure they were changed before handling food after cleaning. Location perfect for my visit purpose, and for shopping. I would stay there again for business, but would bring my own pillow and coffee pot.
Comment from Hotel Management
Jul 2, 2016 by Laura, Hotel Management
I'm so sorry that the pillows had a stale smell to them, we will get all of those changed out. I also apologize for the a/c unit being not up to your expectations. I have reviewed the camera footage just to see how often she does change her gloves at breakfast, and I assure you that she did change gloves before preparing the food, I do thank you for bringing this to my attention though, thank you. I hope we can see you again soon.
3 out of 5
by quiet from Maryville

nice

Posted Apr 11, 2016 on Hotels
nice
Comment from Hotel Management
May 25, 2016 by Laura, Hotel Management
Thank you for staying with us!
4 out of 5
by HARISH

Posted Apr 11, 2016 on Hotels
Comment from Hotel Management
Jul 2, 2016 by Laura, Hotel Management
Thank you for taking the time to complete our survey, We hope to see you again soon.