Iron/ironing board, free cribs/infant beds, free WiFi, bed sheets

Reviews of Red Roof Inn & Suites Clinton

2 out of 5
Red Roof Inn & Suites Clinton
141 Buffalo Road, Clinton, TN

Reviews

5.8
Rating 10 - Excellent. 50 out of 307 reviews" "
Rating 8 - Good. 63 out of 307 reviews" "
Rating 6 - Okay. 56 out of 307 reviews" "
Rating 4 - Poor. 73 out of 307 reviews" "
Rating 2 - Terrible. 65 out of 307 reviews" "

5.8/10

Cleanliness

7.0/10

Staff & service

5.0/10

Amenities

5.6/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

4/10 Poor

Carol

Traveled with partner, Traveled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
Bathroom was clean, bedsheets were clean. Furniture was old, and torn. I killed a roach in the room. The bed squeaked every time I moved and I hardly slept. I would not return there .
Stayed 1 night in Mar 2024
Response from Xao RediResponse Specialist on Mar 21, 2024
Thanks for sharing your feedback with us, Carol. The team at our Red Roof Inn & Suites Clinton was saddened to see that we failed to provide you with a satisfactory stay. While we were pleased to read that the bathroom and bedsheets were clean, it was displeasing to read that this was the impression left with you. You stated that the squeaky bed and the listed insects hindered your stay. Any issue related to pest alerts is quickly addressed through the Pest Control company that we work with, as is standard in the industry. As such, your feedback has been shared with the property as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We wish you all the best with your stays in the future.Best wishes,XaoRed Roof ManagementRediResponse Specialist

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Toni-Ann RediResponse Specialist on Feb 23, 2024
Hello Brenda,I am pleased to have had you as our guest at our Red Roof Inn & Suites Clinton. Your 5/5 score is much appreciated, as it is great to know that we achieved a great level of service for you. Yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Red Roof Management

8/10 Good

brian

Liked: Staff & service
Stayed 2 nights in Feb 2024
Response from Gabrielle RediResponse Specialist on Feb 7, 2024
Thank you for taking a moment to leave a review, Brian. The staff and I at the Red Roof Inn & Suites Clinton appreciate your 4/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Red Roof Management

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
It was very clean and easily accessable.
Stayed 1 night in Jan 2024
Response from Adraine Rediresponse Specialist on Jan 9, 2024
Hello Brian,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES CLINTON and I appreciate your 5/5 score following your stay. I am happy to read that you the room to be clean and the hotel to be easily accessible. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip at Red Roof.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

6/10 Okay

Tyler

Stayed 1 night in Dec 2023
Response from Recordo Rediresponse Specialist on Dec 18, 2023
Hello Tyler, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN JOHNSON CITY and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Red Roof Management

6/10 Okay

Alexandors

Stayed 1 night in Nov 2023
Response from Kerry-Lee RediResponse Specialist on Nov 19, 2023
Dear Alexandors, We at the RED ROOF INN & SUITES CLINTON appreciate your scoring of 3/5 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring .We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

2/10 Terrible

Rick

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Most disgusting hotel I have ever stayed. Only stayed 6 hours was itching the whole time. Woke up to find multiple bugs in my room. Desk chair had 15-18 inch rip where you could see padding and shower novel completely coming out of wall. Pulled to get toilet paper and the wall mount completely came out of wall. Never again!
Stayed 1 night in Oct 2023
Response from Kerry-Lee RediResponse Specialist on Oct 16, 2023
Dear Rick,The team at the RED ROOF INN & SUITES CLINTON found it saddening to know that your stay was not as ideal, as reflected in your 1/5 score. You made mention of a few hinderances, and the pest situation you reportedly encountered. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and all the best in your future travels. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

10/10 Excellent

Jay

Stayed 1 night in Oct 2023
Response from Carla Red Roof Management on Nov 5, 2023
Hello Jay, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Clinton and I appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof Management RediResponse Specialist

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean Space for the Price
The stay was more than accommodating to our needs. We arrived a bit before check-in time and we were able to get our room. Pets staying free is also a perk. Room was clean, cool, and comfortable. No bugs or any other concerns.
Stayed 1 night in Oct 2023
Response from Kerry-Lee RediResponse Specialist on Oct 11, 2023
Hello Valued Guest, Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES CLINTON. It’s great to see you enjoyed your stay, resulting in a 10/10 score. We at Red Roof, aim to deliver enjoyable experiences for all our guest and we’re proud to have achieve that with your visit. You highlighted your clean, cool and comfortable room, your accommodating stay and our free pet policy. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences. Thank you again for sharing your review and we can’t wait to see you under our roof soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

2/10 Terrible

Brandon

Disliked: Cleanliness, property conditions & facilities
Room had a bug problem
Stayed 1 night in Oct 2023
Response from Linton Red Roof Management RediResponse Specialist on Oct 10, 2023
Dear Brandon,I appreciate you sharing your feedback following your stay at the RED ROOF INN & SUITES CLINTON. I was saddened to read that your stay fell short of your expectations due to the insect you reported. At Red Roof, we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,LintonRed Roof Management RediResponse Specialist

2/10 Terrible

Jason

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The shower did not work, the sink was broken, and the room was unkempt with all furniture and doorframes beat up. The door key was scotch-taped with the room number on it. Not worth the price for comparable properties in the area.
Stayed 1 night in Oct 2023
Response from Kerry-Lee RediResponse Specialist on Oct 8, 2023
Hello Jason, We at the RED ROOF INN & SUITES CLINTON appreciate your feedback regarding your stay with us. You indicated your stay was less than satisfactory as we earned a 1/5 scoring. You mentioned the shower did not work, the sink was broken and the room was unkempt. At Red Roof, comments like yours are always an encouragement as we aim to improve on the quality of our services to make guest experiences better. Your feedback will be shared with management. Please know you are a valued guest and we appreciated your business. Thank you for your feedback. All the best in your future travels. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

10/10 Excellent

John

Traveled with group, Business traveler
Liked: Amenities
Great
Stayed 1 night in Sep 2023

10/10 Excellent

Pablo

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Oniel Rediresponse Specialist on Sep 21, 2023
Hello Pablo,Thank you for taking the time to write a review of your stay at the Red Roof Inn & Suites Clinton. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,OnielRediresponse Specialist

2/10 Terrible

Valente

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Gabrielle RediResponse Specialist on Sep 4, 2023
Thank you for taking a moment to leave a review, Valente. Myself and the staff at the Red Roof Inn & Suites Clinton were disappointed to see your 1/5 score following your stay. In order to understand what prompted your 1/5 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Gabrielle RediResponse Specialist

2/10 Terrible

matthew

Stayed 1 night in Sep 2023
Response from Gabrielle RediResponse Specialist on Sep 4, 2023
Thank you for taking a moment to leave a review, Matthew. Myself and the staff at the Red Roof Inn & Suites Clinton were disappointed to see your 2/10 score following your stay. In order to understand what prompted your 2/10 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Gabrielle RediResponse Specialist

10/10 Excellent

Richard

Stayed 2 nights in Aug 2023
Response from Nishaye Red Roof Management on Aug 29, 2023
Dear Richard,Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn & Suites Clinton. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit, prompting your 10/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,NishayeRed Roof ManagementRediResponse Specialist

10/10 Excellent

eric

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great property
Stayed 1 night in Aug 2023
Response from Nishaye Red Roof Management on Aug 27, 2023
Dear Eric, Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Clinton. I am thrilled that you loved our property and you had a great experience, prompting your 5/5 score. We always enjoy hearing about the positive experiences our guests have at our hotels. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

4/10 Poor

Laura

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not worth the stay
Lobby smelled like weed and the room smelled like smoke even though it was non-smoking.
Stayed 1 night in Jul 2023
Response from Olivia RediResponse Specialist on Jul 25, 2023
Dear Laura,We are sorry to hear your recent experience at the Red Roof Inn & Suites Clinton did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback. Sincerely,OliviaRediResponse Specialist

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Gabrielle RediResponse Specialist on Jul 17, 2023
Thank you for taking a moment to leave a review, Megan. Myself and the staff at the Red Roof Inn & Suites Clinton appreciate your 10/10 score following your stay. We aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for sharing your review and we can’t wait to see you under our roof soon, where we can provide you with another great experience.Sincerely, GabrielleRediResponse Specialist

2/10 Terrible

Brandon

Stayed 1 night in Jul 2023
Response from Antonio,RediResponse Specialist on Jul 31, 2023
Hello Brandon, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES CLINTON and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management

10/10 Excellent

michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Kerry-Lee RediResponse Specialist on Jun 18, 2023
Dear Valued Guest, We at the RED ROOF INN & SUITES CLINTON are saddened by your scoring of 4/10 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. Your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring .We hope to see you again soon. Sincerely, Kerry-Lee RediResponse Specialist

2/10 Terrible

Anna

Stayed 2 nights in Jun 2023
Response from Olivia RediResponse Specialist on Jun 6, 2023
Hello Anna, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES CLINTON and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,OliviaRediResponse Specialist

10/10 Excellent

Kathryn

Stayed 1 night in Jun 2023
Response from Kerry-Lee RediResponse Specialist on Jun 5, 2023
Dear Kathryn We at the RED ROOF INN & SUITES CLINTON are thrilled to have earned your perfect scoring of 10/10 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. Your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring .We hope to see you again soon. Sincerely, Kerry-Lee RediResponse Specialist

4/10 Poor

Stephanie

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff were friendly enough and very helpful. However pool was closed, property could use updates, and something done about the live roaches running around the bathroom. (We killed 3) property did seem a little sketchy but we all made it out alive.
Response from Kerry-Lee RediResponse Specialist on May 29, 2023
Dear Stephanie, The team at the RED ROOF INN & SUITES CLINTON are happy to know the staff were friendly enough and very helpful. However it was saddening to know that your stay was not as ideal, as reflected in your 2/5 score. You made mention the pool was closed, the property needed updates and the pest situation you reportedly encountered in the bathroom. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and all the best in your future travels. Sincerely, Kerry-Lee RediResponse Specialist

4/10 Poor

DAN

Stayed 1 night in May 2023
Response from Kerry-Lee RediResponse Specialist on Jun 16, 2023
Dear Dan, We at the RED ROOF INN & SUITES CLINTON are saddened by your scoring of 2/5 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. Your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring .We hope to see you again soon. Sincerely, Kerry-Lee RediResponse Specialist

10/10 Excellent

Andrew

Stayed 1 night in May 2023
Response from Kerry-Lee RediResponse Specialist on May 18, 2023
Dear Andrew,We at the Red Roof Inn & Suites Clinton are thrilled to have earned your perfect scoring of 10/10 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. Your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests.Thank you again for your scoring .We hope to see you again soon.Sincerely,Kerry-LeeRediResponse Specialist

4/10 Poor

David

Traveled with family
Disliked: Property conditions & facilities
No breakfast included which was advertised as available.
Stayed 1 night in May 2023

2/10 Terrible

CHARLES JAMES

Disliked: Amenities, property conditions & facilities
very dirty
Stayed 1 night in Apr 2023
Response from Kerry-Lee RediResponse Specialist on Apr 7, 2023
Dear Charles,Thank you for sharing your experience with us at the RED ROOF INN & SUITES CLINTON. I am sorry that your experience was less than ideal. Please accept our sincerest apologies for the uncleanliness you indicated.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kerry-LeeRediResponse Specialist

8/10 Good

JOE

Traveled with partner
Liked: Staff & service
Price was right abd the room was clean. Outside the property felt unkept.
Stayed 1 night in Mar 2023

4/10 Poor

Susanne

Business traveler
Disliked: Cleanliness, property conditions & facilities
100 bucks for a “ shady” overnight stay! Whole premise dirty and in need of cleaning and upgrading
Stayed 1 night in Mar 2023
Response from Sashauna RediResponse Specialist on Mar 10, 2023
Dear Susanne,Thank you for taking the time to tell us about your stay at the Red Roof Inn & Suites Clinton. It upsets me to know we let you down, prompting your 4/10 score. The situation you described regarding the uncleanliness and upkeep of the property not meeting your expectations is truly regrettable. We are very sorry for your experience. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. We continually work to improve our hotel, so I really appreciate you providing us with your feedback.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experienceVery truly yours,SashaunaRediResponse Specialist

2/10 Terrible

Kayla

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
It was dirty. Bed bug stains on the mattress with some remnants of dead bugs between the matress and box spring. Sheets were filthy. Comforters had burn holes in them. The building looked schetchy and run down.
Stayed 2 nights in Nov 2022

2/10 Terrible

ROBERT

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the filthiest property I have ever attempted to stay in cockroaches crawling across the wall sewer smell it was just unbelievable
Stayed 1 night in Oct 2022

4/10 Poor

Jerilyn

Traveled with partner
Disliked: Amenities
Room was dirty. My socks were black on bottom after walking around. Hair in bathtub no breakfast as website said there was breakfast. Ice machine broken. Could smell pot outside room.
Stayed 2 nights in Sep 2022

10/10 Excellent

Monique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Hidden Gem
My girlfriend and I stayed here Saturday night and enjoyed the location. We drove to MS Sunday afternoon upon checkout, and I'm so grateful for the late checkout. The owner checked us in within 2min, and we had a room on the first floor. I did notice that the pillowcases could've been cleaner, and the nightstands needed a wipe down. The shower was warm and exactly what I needed. I loved the microwave and fridge, we were able to store our items from the cooler and reheat her dinner. There are ample outlets to charge electronic devices and the AC was definitely blowing on point. The TV was kinda weird, so we didn't use it. None of the channels loaded, so we used my laptop and mobile hotspot to stream via Hulu. The bed was super comfy, I passed out immediately, my boo had a great night sleep. I have family in Norris and this was the perfect place for us on our way home to Houston: close to HWY 75, food and beverage (Krystal, Zaxby's, Burger King, Hardee's, Dunkin Donuts, Subway, Taco Bell, and more), gas stations and Walmart. I'd stay there again for sure. The hospitality of the owner is the reason for this review. He was awesome, I just didn't catch his name. For my first time at the Red Roof Inn, I can't complain at all. I'm looking forward to staying there again next Spring.
Stayed 1 night in Sep 2022

2/10 Terrible

Marie

Traveled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Expedia booked us at the wrong hotel twice. We were not on the red roof inns schedule for Saturday or Thursday. We paid for both nights. The motel said that it was the correct address but wrong location number. That was the location of Carysville, Tennessee. The manager would not honor our reservation and give us the room with two queen beds. They gave us a smoking room with a king and a couch because our payment went somewhere else and not to them. They did allow us to check out late, with out late check out fee, because we were not informed of the check out time. If they did not have the one remaining room they wanted us to call Expedia to sort it out because it wasn't their problem and they were honoring the two reservations that were not there but was on their schedule. I will from here on out call the place directly to make sure we are on the schedule. We had to pay the same rate for not nice smoking room. We still have call around to get reimbursed for the two nights there that were not at that motel.
Stayed 1 night in Sep 2022

2/10 Terrible

Heathe

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
The room was nasty, the floor was dirty it had mouse poop on it. The beds had bed bugs there was wires showing on the wall...
Stayed 3 nights in Sep 2022

6/10 Okay

Robert

Stayed 1 night in Aug 2022

2/10 Terrible

Chris

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Motel had live roaches running around in the room and strange stains on bed. We left and did not stay.
Stayed 1 night in Aug 2022

2/10 Terrible

Chris

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed bugs had to leave and find another motel just
Stayed 1 night in Jul 2022

4/10 Poor

Patricia

Liked: Room comfort
Disliked: Staff & service
Murphy's
I had to leave my purse because a roach egg hatched under it and took it over. No ice, no vending.
Stayed 1 night in Jul 2022

4/10 Poor

Candace

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
There were no pillow cases on the bed. The bedspread had stains on it. The room looked very old and tired. The door barely closed.
Stayed 1 night in Jun 2022

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

2/10 Terrible

Heather

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2022

2/10 Terrible

Jane

Traveled with group
Disliked: Cleanliness, property conditions & facilities
Cockroaches in bathroom, no coffeemaker, 1tv channel, lobby was closed, check-in was like you were buying a movie ticket at a theater, no phone service in room, limited towels were like rags, and mattress was hard/old.
Stayed 1 night in Dec 2021

2/10 Terrible

Greg

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Roaches, roaches and more roaches. They were everywhere. The upkeep on this place is nonexistent. The ice machine, vending machines and washing machines were all broken. The shower curtain was molded and there were bugs everywhere. The staff was non responsive. Wouldn’t stay here again if they paid me.
Stayed 1 night in Nov 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again.
Room was clean. Staff was friendly. Had no problems with our dog being with us. We will be staying again.
Stayed 3 nights in Feb 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021

8/10 Good

Carl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
wonderful little community,quite a historic venue.
Stayed 3 nights in Jan 2021

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021