BBQ/picnic area
Check availability

Reviews of Residence Inn By Marriott Knoxville Cedar Bluff

3 out of 5
Residence Inn By Marriott Knoxville Cedar Bluff
215 Langley Pl, Knoxville, TN

Reviews

8.8

Excellent

Rating 10 - Excellent. 82 out of 146 reviews" "
Rating 8 - Good. 43 out of 146 reviews" "
Rating 6 - Okay. 11 out of 146 reviews" "
Rating 4 - Poor. 8 out of 146 reviews" "
Rating 2 - Terrible. 2 out of 146 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Catherine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, very clean and comfortable.
Stayed 1 night in Mar 2024
Response from Angie B. - AGM on Mar 18, 2024
Thank you for the rating.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Angie B. - AGM on Feb 8, 2024
Dear Joseph,Thank you for the rating and staying with us at the Residence Inn by Marriott Knoxville Cedar Bluff. We hope that you will stay with us again when you come back to the Knoxville area.

10/10 Excellent

Kierra

Great
Stayed 5 nights in Dec 2023
Response from Angie B. - AGM on Feb 8, 2024
Dear Kierra,Thanks for the rating! Look forward to seeing you again soon!

8/10 Good

Wilson

Stayed 1 night in Nov 2023
Response from Angie B. - AGM on Dec 20, 2023
Dear Wilson,Thank you for your feedback. We hope to see you in the New Year.

8/10 Good

Glenn

Convenience
Stayed 1 night in Nov 2023
Response from Angie B. - AGM on Nov 8, 2023
Dear Glenn,Thank you for the rating. We look forward to seeing you again soon.

6/10 Okay

Carlos, Marietta

Business traveler
The facilities were a bit worn down. The elevator was not working and the room had a smell
Stayed 2 nights in Oct 2023
Response from Angie B. - AGM on Oct 24, 2023
Carlos,Thank you for your comments. I am very sorry you did not enjoy your experience. I have passed along your feedback to the appropriate team. Thank you for choosing Residence Inn by Marriott.Regards,

10/10 Excellent

Nelson

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pet Friendly
Response from Angie B. - AGM on Oct 18, 2023
Nelson,Thank you for your feedback. We look forward to seeing you again soon.

6/10 Okay

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Disappointing for a Marriott property
My advice is check other hotels in the area. You’ll probably find something just as nice for less money. Staff was great, breakfast was very good and overall the property was clean. However, the evening reception was eliminated in COVID and never brought back. The pool is heated, but it was closed for the season. And the temperature was in the 80s for the week we were there. Most frustrating was they only clean the rooms every 4 days! And they don’t tell you at check in. So imagine 2 adults with 3 towels for 4 days. They will give you clean towels if you ask. But there are only 2 tiny waste baskets in the suite. We didn’t cook or bring back meals but if we had there would be food trash sitting for days. I can’t believe that’s very healthy. Also bring lotion-there’s none in the room. Even Super 8 provides that. Location is good and there’s lots of nice restaurants in the area.
Stayed 5 nights in Oct 2023
Response from Angie B. - AGM on Oct 8, 2023
Susan,Thank you for your comments. I am very sorry you did not enjoy your experience. I have passed along your feedback to the appropriate team. Thank you for choosing Residence Inn by Marriott.

2/10 Terrible

Petr

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The air conditioner in the room makes noise like a truck. linen is not fresh.
Stayed 1 night in Sep 2023
Response from Angie B. - AGM on Sep 24, 2023
Dear Petr,Thank you for your comments. I am very sorry you did not enjoy your experience. I have passed along your feedback to the appropriate team. Thank you for choosing Residence Inn by Marriott.Regards,

8/10 Good

Roger

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Bed was not comfortable
Stayed 6 nights in Aug 2023
Response from Angie B. - AGM on Aug 31, 2023
Roger,Thank you for choosing to stay with us at the Residence Inn Knoxville Cedar Bluff. I have passed along your feedback to the appropriate team. Hope to see you again soon.

10/10 Excellent

Ashley

Stayed 1 night in Aug 2023
Response from Angie B. - AGM on Aug 31, 2023
Ashley,Thank you for taking the time to share your feedback.

8/10 Good

Deborah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay for a family
We stayed here for 1 night on our way home from a family vacation to South Carolina. The front desk staff were extremely friendly, efficient and professional. We got in late after an 8 hour drive with 3 adults and 1 small child. We got a 1st floor room. The room had a slight odor when we entered. We contacted the front desk staff about this. They didnt have another 1st floor room which we needed. They gave us Frebreze which dis help remove the smell. The room had 2 bedrooms and provided ample space for our short stay. The water pressure was good. We picked up take out from one of the many nearby eating places. The beds were comfortable and roomy. We ate breakfast the next morning at the hotel. They provided hot options like eggs, waffles, sausage, and oatmeal. We enjoyed our stay and would stay at a Residence Inn again.
Stayed 1 night in Jul 2023
Response from Angie B. - AGM on Jul 23, 2023
Thank you for your feedback. It was a pleasure to have yu as our guest.

10/10 Excellent

Deborah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful staff with comfortable, clean rooms
We stayed 1 night passing through on a 2 day road trip. We had 3 adults a 1 child in a 2 room suite. The staff on arrival were very professional and friendly. Samantha took care of us quickly ... which was nice after an 8 hour car trip. The room was clean, equipped with everything we needed for our stay. The air-conditioning worked well. The water pressure in the shower was really good. The room had ample space which was good with a 3 year old. The continental breakfast the next morning had hot food (waffles, sausage, eggs (which were very fluffy and oatmeal along with several other offerings). The staff were so friendly to us, especially our 3 year old. We would definitely recommend this stay and would stay there again.
Stayed 1 night in Jul 2023
Response from Angie B. - AGM on Jul 23, 2023
Dear Deborah,Thank you for choosing Residence Inn Knoxville Cedar Bluff. We look forward to seeing you again soon.

4/10 Poor

Sebastian

Disliked: Property conditions & facilities
AC unit was loud and kept us up all night. Bed was very uncomfortable.
Stayed 1 night in Jul 2023
Response from Angie B. - AGM on Jul 11, 2023
Dear Sebastian,Thank you for your comments. I am very sorry you did not enjoy experience. I have passed along your feedback to the appropriate team. Thank your for choosing Residence Inn by Marriott.Regards

10/10 Excellent

Lynn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place, we highly recommend
We'd recommend 100%. Such a convenient location, right close to I-75. The front desk folks were so friendly and helpful, especially Samantha. She really wanted us to enjoy the patio area and lit the fire pit for us. We were an extended family group, so we spent a lot of time laughing in the lobby and the seated area and they welcomed us. I like that the shampoos are no longer single use bc that's better for the environment. Loved the Frosted Mini Wheats on the breakfast buffet.
Stayed 2 nights in Jun 2023
Response from Angie B. - AGM on Jun 22, 2023
Thank you for choosing to stay with us. It was a pleasure having you as our guest, and we look forward to seeing you again soon.

10/10 Excellent

Katie

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was so sweet and our room was very nice and roomy!
Stayed 1 night in Jun 2023
Response from Angie B. - AGM on Jun 12, 2023
Katie,Thank you for your feedback. We look forward to seeing you again soon.

10/10 Excellent

Paul, Rockford

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility was clean and safe. There were a lot of restaurant options very close. Especially liked Tennessee Tap House (great food and live music)
Response from Angie B. - AGM on Apr 10, 2023
Paul,Thank you for your feedback. We look forward to seeing you again soon.

10/10 Excellent

Jon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious, the breakfast was awesome with a lot of choices. The staff was friendly and helpful. It was close to several restaurants.
Stayed 1 night in Apr 2023
Response from Angie B. - AGM on Apr 3, 2023
Dear Jon,Thank you for taking the time to give us feedback on your recent stay with us. I will share it with our staff. Look forward to seeing you soon.

2/10 Terrible

Michael

Traveled with family
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Elevator was inoperative and I received no offer to take/help luggage up the steps even though I stated I do not do well on steps. I am 65 years old and have hardware in my right leg from a tibia plateau fracture, torn meniscus surgery in 2016 and vein stripping was done on my left leg.
Stayed 1 night in Feb 2023
Response from Angie B. - AGM on Mar 1, 2023
Dear Michael,I am terribly sorry for your experience. Your stay experience is definitely not the norm, and we are committed to correcting the errors that occurred. I would ask that you reach out to me personally next time you are passing through Knoxville, as we would greatly appreciate the opportunity to show you the type of property we can be. Thank you for being a loyal Marriott member and choosing Residence Inn Knoxville.Regards,Angie BerryAssistant General Manager

10/10 Excellent

Jessica

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect in Knoxville
We had a great stay @ this Knoxville property. From before we arrived we were assisted by the very helpful Angie! We received an early check in as requested & the room was perfect! Everyone was so friendly & the property was very clean. Breakfast was a nice treat before we hit the road. Definitely recommend & would stay in the future!
Stayed 1 night in Feb 2023
Response from Angie B. - AGM on Feb 19, 2023
Thank you so much for your feedback. It was a pleasure to have your group as our guest. Hope to see you back real soon.

8/10 Good

Lydia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2023
Response from Angie B. - AGM on Mar 15, 2023
Thanks for your feedback.

8/10 Good

Aileen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2023
Response from Angie B. - AGM on Mar 15, 2023
Thank you for your feedback.

10/10 Excellent

Judy

Stayed 1 night in Jan 2023
Response from Angie B. - AGM on Jan 17, 2023
Thank you for your score. We were glad to have you.

6/10 Okay

Nancy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great customer service
our stay was basically just fine with the exception of the hotel alarm going off 2 nights in a row. The first night it took them 30 - 45 minutes to figure out how to turn the alarm off so we waiting outside with our 22 month old grandson. The second night it went of around 11:00 pm for just a few seconds but it happened twice in a row, waking our 22 month old grandson. other than that our stay was fine. Angie at the front desk was awesome, extremely nice and helpful.
Stayed 1 night in Aug 2022
Response from Angie B. - AGM on Aug 7, 2022
Hi Nancy, Thank you for choosing to stay with us, and I am so sorry about the alarms. We have had storms in our area for the last several weeks, and we had a power surge that set off the alarm that night. Thank you for your feed back, and please if you are in the area again, give us another chance to serve you.

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room. A little small, but nice
Stayed 1 night in Jul 2022
Response from Angie B. - AGM on Aug 1, 2022
Thank you for your feed back, and choosing to stay with us. Hope to see you again.

8/10 Good

Sheryl

Stayed 1 night in Apr 2022

10/10 Excellent

Lisa

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Every employee was super helpful
Every employee that we encountered at this property was super friendly and helpful. Would definitely stay here again. Everyone went out of their way to make her stay enjoyable.
Stayed 3 nights in Mar 2022
Response from Angie on Mar 23, 2022
Thank you for the feed back and choosing to stay with us.

10/10 Excellent

Linda

Stayed 2 nights in Mar 2022
Response from Angie on Mar 23, 2022
Thank you for your feed back.

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Room comfort
Not a great experience
We were just passing through and needed a place to sleep for the night. Overall we spent 1 hour at this hotel. We arrived late at night and checked in after scrambling to find a parking spot. The check in was fast and courteous but the room we received was on the third floor (right at the highway level) on the corner towards the highway. After trying to fall asleep for about 45 minutes we asked the reception if we could get another room but were told they were fully booked so we just had to leave because the noise level was impossible. It felt like we were trying to sleep by the side of the highway. The room was clean and furnishings were decent, just a little tired. Definitely not what we expected for a Marriott for $158/night. I called the hotel and spoke to the manager and he said they would contact Hotels.com to refund us and I also e-mailed Hotels.com but did not hear anything back.
Stayed 1 night in Mar 2022
Response from Bradley G. - GM on Mar 31, 2022
Thank you for sharing your feedback. Again, we did contact Hotels.com on your behalf to request your refund. We are sorry to hear you did not enjoy your room location.

10/10 Excellent

Festime

Traveled with family
Liked: Staff & service, property conditions & facilities
Great stay
Stayed 1 night in Mar 2022
Response from Angie on Mar 10, 2022
Thank you for the feed back.

10/10 Excellent

Ken

Stayed 1 night in Mar 2022
Response from Angie on Mar 10, 2022
Thank you for your feed back.

8/10 Good

Jessica

Stayed 1 night in Dec 2021
Response from Bradley G - GM on Mar 31, 2022
Thank you!

10/10 Excellent

Catrina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
The room was a great value and it was located near food and shopping.
Stayed 1 night in Nov 2021
Response from Angie on Dec 19, 2021
Thank you for your feedback.

10/10 Excellent

joseph

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay again and again
It was a great stay once again. This is my 4th stay at this hotel. All four stays have been wonderful from the service to the condition of the hotel.
Stayed 2 nights in Nov 2021
Response from Angie on Nov 28, 2021
Thank you for your positive feed back about your stay with us at the Residence Inn. We look forward to your next arrival.

10/10 Excellent

burddy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property and very friendly staff. Need to add more options for the continental breakfast , not everyone eat pork
Stayed 2 nights in Nov 2021

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2021

4/10 Poor

Verified traveler

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I travel with my portable Dyson vacuum because of past traumas visiting dirty hotels and my allergies. After performing a thorough cleaning with my vacuum, I saw so much dust and hair that was picked up from the carpet; it was out of this world. It's disgusting. I rarely blame employees for these issues. Rather, I blame the greed associated with upper management and the higher ups stroking their bank accounts. You are horrible and filthy, COVID is in the air, and shame on you; get it together!
Stayed 1 night in Aug 2021
Response from Bradley G. on Sep 28, 2021
Thank you for your feedback. We would like to apologize for the cleanliness issue you experienced. We do follow a strict COVID-19 cleaning protocol established by Marriott, as well as our management company, but it sounds as if we may have dropped the ball in this case. We hope that we may have another opportunity to serve you in the future should your travels bring you to Knoxville again.

10/10 Excellent

Sheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
Very comfortable and clean studio suite. We were there for a week and had groceries delivered so that we could cook all of our meals. They are pet-friendly and had a nice area for our puppy to run. There was no housekeeping service due to covid but they were very good about giving us clean towels and collecting our trash. Housekeeping staff was very friendly and helpful. I would stay here on our next trip and would recommend this hotel. Price was very reasonable - especially considering it was a suite.
Stayed 7 nights in Aug 2021
Response from Angie on Aug 24, 2021
Thank you for your feed back.

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2021
Response from Bradley G. on Sep 28, 2021
Thank you!

10/10 Excellent

Donald

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place to Stay for Value
Room was nice. Staff was EXCELLENT. Very friendly and helpful. We had a one bed unit with a pull out couch, which wasn't the most comfortable, but that's to be expected. I would stay there again for sure, but would look for a two bed option if available if staying for more than a couple of nights.
Stayed 2 nights in Jul 2021
Response from Angie on Aug 24, 2021
Thank you for your feed back.

10/10 Excellent

Heather

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The people here were so friendly and helpful! It was comfortable and nice. As close to feeling like home as a hotel could!
Stayed 8 nights in Jun 2021
Response from Angie on Jul 20, 2021
Thank you for your feedback.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay. We were there almost 2 weeks. Everyone was so friendly and helpful. The room was clean and comfortable. Because of our extended stay we did a good amount of cooking in our room. Having a full size fridge, dishwasher, and garbage disposal was great. There are basic utensils, pots and pans, and dishes available. There is also an outdoor gas grill available for guests to use. Bedroom had lots of drawer and closet space. Bed and linens were comfortable. Bathroom well lit mirror, good amount of counter space, lots of hot water, and good water pressure. I will say, the most annoying thing about this room was that when you went into the bathroom and turned on the light the fan automatically came on and it was loud. There was no switch for just the light. It would also be nice if the trash basket in the kitchen was a little bigger. Location is great. Lost of shops and restaurants near by. Not too far from the interstate so getting places was easy. I would totally recommend Residence Inn by Marriott Knoxville to anyone!
Stayed 13 nights in May 2021
Response from Angie on May 31, 2021
Thank you for your feed back.

10/10 Excellent

JOSEPH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another great stay
Great staff. Nice hotel.
Stayed 2 nights in May 2021
Response from Angie on May 31, 2021
Thank you for your feed back.

10/10 Excellent

Verified traveler

Stayed 1 night in Apr 2021
Response from Bradley G. on Jun 10, 2021
Hello, Thank you for taking the time to post a review. We are happy to hear you enjoyed your stay and look forward to your next visit.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Stayed 2 nights in Apr 2021
Response from Angie on May 31, 2021
Thank you for your feed back.

4/10 Poor

Verified traveler

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Lived all of the staffs. The hotel itself is clean. Our room appeared to be but as we got out the extra bedding and moved couch cushions we saw a lot of pet hair. Also there was some rose petals under the bed that were left over from someone’s fun night. I like the property was disappointed in the cleanliness habits. I understand it’s pet friendly, but maybe reserve it to certain rooms or ensure that the cleaning is done thoroughly especially since there is an extra fee charged on it.
Stayed 2 nights in Apr 2021
Response from Angie on May 31, 2021
Thanks for the feed back.

10/10 Excellent

Amber

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2021
Response from Bradley G. on Sep 28, 2021
Thank you for the review!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities
Easy check-in, nice and professional staff. Was able to book from parking lot and walk right in.
Stayed 1 night in Mar 2021
Response from Bradley G - General Manager on Mar 29, 2021
Hello, We are glad to hear your stay was enjoyable and we appreciate the positive comments regarding the staff. We will be sure to pass them along. We hope you will visit again soon.

10/10 Excellent

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything-it was very home away from away vibe! It was very clean and the bed was comfortable and it was QUIET!
Stayed 1 night in Mar 2021
Response from Bradley G - General Manager on Mar 21, 2021
Thank you for sharing your experience at our hotel. We are thrilled to hear we could provide an environment that felt like a home away from home. We hope to see you again in the near future.

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021
Response from Angie on Feb 28, 2021
Thank you for your feed back.