Could do better
Posted Jul 26, 2014
When we arrived everything was ok, my fault that I didn't book a ground floor room for my disabled husband, the hotel staff tried to see if they could move us, but couldn't. We were on the 3rd floor up very narrow stairs. As the hotel is split between a couple of houses we were shown to the front door of our particular house, I felt that as the man showing us were to go knew that my husband was disabled he could at least have taken our small case up stairs for us. The room was supposed to be a superior room and was past it's best with tatty furniture and a bathroom that needed renewing, when we arrived there was something like a clump of black dust hanging down from under the bathroom radiator and it was still there when we left.
We were staying 2 nights as we were attending the Tatton park show. The first night the food was ok, but the second night was joke. We arrived for dinner at 7.30 and there were 10 people in the dining room to be told that half the specials on the board were off, They had no chicken for the risotto, no special burgers and 2 of the 3 sweets on the menu were also off, all this at the most busy week of there year, after all there is a Sainburys around the corner. All the waiter kept saying was that he was off the day before , but surely it's the kitchen staff to know what they have in stock. I heard a man who came in after us when told by the waiter what was off say ' what sort of hotel is this 'and I had to agree.
Comment from Hotel Management
Apr 11, 2015 by neil, Hotel Management
Our sincerest apologies for not responding to your comments sooner, as with all online bookings our system will allocate to a room available and as you state that the member of staff did try to have you placed on a lower floor but was unsuccessful. We sincerely apologies to both you and your husband personally as the member of staff on duty should have offered to take your luggage, we have made some improvements to the décor of many of our rooms since your stay. Our Chef has been dealt with regarding the problems that had occurred the second night you dined and deeply regrets that it was not to your expectations after your 1st. We do sincerely hope that you will re-visit our establishment again and rest assured your special requirements will be taken care of accordingly.