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Reviews of The Naka Island, a Luxury Collection Resort & Spa, Phuket

5 out of 5
The Naka Island, a Luxury Collection Resort & Spa, Phuket
32 Moo 5, Amphur Thalang, Pa Klok, Phuket

Reviews

9.2

Wonderful

Rating 10 - Excellent. 115 out of 181 reviews" "
Rating 8 - Good. 51 out of 181 reviews" "
Rating 6 - Okay. 9 out of 181 reviews" "
Rating 4 - Poor. 4 out of 181 reviews" "
Rating 2 - Terrible. 2 out of 181 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Rana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is an excellent clean luxury getaway from the city for those who seeks luxury yet in nature holiday
Stayed 4 nights in Jan 2024

10/10 Excellent

Sean

Stayed 5 nights in Jan 2024

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Japheth Andrew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff: This is key because for me bad staff can ruin my trip. The staff here were amazing!!! Probably the best thing about Naka is the people they employ - even the 'student trainees' were great. The GM David was awesome, Nana was great, the two students Film and Maddie were super nice and the Head of Activities (cannot remember the name) was a lot of fun. Seriously, every single person was kind and polite. I could not believe it! This place just might have to be my go-to yearly for New Year's! I loved it! Before I went I thought the excellent reviews were fake but they are NOT!! This place is amazing: clean, comfortable, safe and NOT crowded at all (on some days there were literally 6 people on the beach and most were my family!)
Stayed 4 nights in Dec 2023

10/10 Excellent

MICHELLE

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Spacious room, amazing friendly stuffs
Stayed 4 nights in Sep 2023
Response from Thidaporn on Sep 28, 2023
Dear Michelle,Thank you very much for your review. We are pleased to learn that you had a wonderful stay with us.We look forward to welcoming you back to our resort on your upcoming trip to Phuket.Best regards,

6/10 Okay

Edwin

Stayed 1 night in Jul 2023

10/10 Excellent

Yuzhou

Stayed 2 nights in Jun 2023

10/10 Excellent

Eddie

Stayed 2 nights in May 2023

10/10 Excellent

Tsz Hong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Availability for booking
This is a amazing hotel but the availability for booking for restaurants and activities is tight. You need to book many things as soon as you can to secure a place
Stayed 2 nights in May 2023

8/10 Good

peter

Stayed 2 nights in Feb 2023

8/10 Good

Limor

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022

10/10 Excellent

Andre

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 4 nights in Jul 2022

8/10 Good

Aarzoo

Stayed 1 night in Jun 2022

10/10 Excellent

Douglas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the food was amazing
Stayed 6 nights in Nov 2021
Response from RenSamui Team on Jan 11, 2022
Thank you very much for your great feedback. It’s our pleasure to have you at Renaissance Koh Samui Resort & Spa and knowing that you had a fantastic stay with us. We look forward to welcoming you again soon at our resort, and will make sure that your next stay at Renaissance Koh Samui Resort & Spa will be a memorable one.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just returned from a lovely 10 days at Naka Island, great relaxing spot. Special thanks to Edward who went out of his way to make the trip very relaxing. Nothing was too much trouble. It was sad to leave! Never had such incredible service as we got from Edward! Beautiful resort and lovely peaceful setting Great plus was being able to cycle outside the villa to the Naka Palm restaurant in the next door village if we wanted to eat out one night- was nice to have the option of a free bike at any time to sample local food.
Stayed 9 nights in Jan 2020

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 Star luxury in every way possible. Great staff, food and facilities. V.I.P. treatment from start to finish.
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Dec 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Fabulous hotel. Great amenities, great location. A quiet place to rest. BUT outrageous food price. There are zero option to eat outside of the property on this tiny island (except for a small local Thai with limited choice), and it is clear that the hotel is taking advantage of this to charge 3 times more than what they should. Drinks are also very expensive.
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Nov 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Far away from noisy Phuket, very good place to enjoy the silence. Reccomend to explore other islands with long tail boat if not high seson.
Stayed 9 nights in Nov 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2019

10/10 Excellent

Michael, Canada

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Greta spot, they are doing some construction to keep up maintenance, once I Pointed out our room was in the middle of it they moved us right away no questions asked. Great Service and location
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in ocean view, lovely but water not warm enough for an outdoor bath.
Stayed 4 nights in Aug 2019

8/10 Good

Kenny

Liked: Cleanliness, staff & service
Seclusion - Nature - Buggy Time!
Naka Island Resort can best be described with one word: "Seclusion". There really isn't much around, but I guess that's what they're trying to achieve. Get to the village to see natives (15m walk), get to the beach (30m walk). I love walking, but not in unpaved mosquito habitat areas. like ALOT of MOSQUITOS. And the bikes always never seemed to be available the 4 days we stayed there. There's no convenient stores and you have to travel back to the Marina to get in / out of town to get something as simple as fresh fruits. Everywhere was "buggy" this / "buggy" that. Kids loved this. The staff was nice and accomodating for this, but we sometimes felt like we were inconveniencing them. The room we had felt a bit dated, but it was interesting nevertheless. At least we had our own pool. :)
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveler

Stayed 4 nights in Jun 2019

8/10 Good

Sam

Liked: Cleanliness, staff & service, room comfort
Amazing, but could be better
Amazing location, fantastic staff, shame about the building work.
Stayed 4 nights in May 2019

6/10 Okay

Verified traveler

Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2019

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Some staffs were very nice, but some were very impolite.
Stayed 4 nights in Oct 2018

10/10 Excellent

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the property as it was isolated from the main land. It was resort living with the staff taking care every need you gave quick and efficiently. The pool was amazing and free ice cream every afternoon didn’t hurt either!
Stayed 4 nights in Mar 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The premise was gorgeous and absolutely breathtaking. The pool was slightly disappointing from what was seen In the pictures. The food was mediocre but charged at a very high price as everyone was just isolated and they had a captive audience. The last issue should not be the way to go as it made a mockery of the stay. Don’t mind paying lots for great food and alcohol but not really for normal meals and basic alcohol. It just takes a piss really.
Stayed 4 nights in Mar 2019

10/10 Excellent

Noname, Nowhere

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Must visit. Amazing time there. Would consider a 2nd visit
Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Such a relaxing break. Great staff....lots of investment in the resort
Stayed 3 nights in Dec 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family weekend
Great hotel, nice beach and many activities for the kids. Kids below 5 years old eat free with a paying adult.
Stayed 2 nights in Dec 2018

10/10 Excellent

Guy Meir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2018

10/10 Excellent

Andy, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic. When can I come back?
Stayed 3 nights in Jul 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018

8/10 Good

Edwin, Singapore

Liked: Cleanliness, staff & service, room comfort
Family Holiday - 2 Adults + 2 Children below 12yo
Cozy room that could accommodate 2 Adults and 2 children below 12yo.
Stayed 4 nights in Jun 2018

10/10 Excellent

maria, mexico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service and attention
The place is really nice, staff makes it even a better place and they make sure you make the most of your time.
Stayed 3 nights in Jun 2018

10/10 Excellent

Ling, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Impeccable service.
Lovely place to have a break from the hustle bustle. All the hotel staff were friendly and extremely helpful. Oliver the manage goes the extra mile ! Breakfast was excellent with wide variety and quality food. Well done Naka Island. 5 star hotel with 5 star service
Stayed 2 nights in Jun 2018

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing in paradise
Beautiful resort with fantastic facilities. It’s a bit pricey and for that money you would expect a better quality of food. It’s still good but you would probably eat better Thai food on the street for less than 10 times the cost.
Stayed 2 nights in May 2018

6/10 Okay

Danielle, UK

Liked: Cleanliness, staff & service, room comfort
Great location, shame about the service and pool
The location is good, private away from the hustle and bustle of the main Island but it certainly does not live up to 5 stars or luxury. The rooms are a great concept but the pools are green and full of algae and resort overall lacking in service. The main pool is also full of algae with broken tiles all over so bad I did not let any of my family use it. The staff are so polite and friendly but under pressure as there are not enough of them to give a good service, we actually felt sorry for them, expect to wait over an hour for your meal, buffets are not that great either and repetitive. The resort needs some TLC and there is a strong smell of sewage at times.
Stayed 4 nights in Mar 2018

8/10 Good

GORDON KEE KEONG

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Not Much To Do!
Property is aging and definitely needs upgrading. Not much to do on the resort. Food was expensive but had no choice as there was nothing around the resort. Good for people who love to just sit in the sun and do nothing!
Stayed 1 night in Mar 2018

8/10 Good

Mike Choo, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Get-Away
Wonderful Resort with Beautiful Beachfront Facility and View. This Gem (Naka Island) is for people to getaway from Busy Lifestyle and Work. Excellence Service, special Compliment to Ms Fern (My Grill), wonder Smile with Good Spoken English. We made the Right Choice to pick this Beautiful Resort and celebrated our 25 Years of Marriage.
Stayed 6 nights in Jan 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Nice staff, Outdated hotel
We were staying in Pool Villa as a family of 4 (5yo and 1yo), everything starting from the Ao Po Marina, till we arrived to our room was very nice - staff friendly and helpful (I would say even too much). The Villa was just OK, I think it was nice ~10 years ago, but now it is outdated, everything looks old and quick-fixed many times (some lamp switches have dimmer - none of them is working, not all door locks are working - instead of replacing it, the doors have sliding door latch look in addition to the original lock). What also looked weird in a "should be luxury" property was OSB boards - our Villa's roof was recently replaced and as a base layer it has OSB, which looks as a very cheap solution. Families should also bear in mind, that there are almost nothing to do for small kids and it is quite tricky to keep them not stepping into the pool in Villa and while eating at restaurant - one of us had always be close to them. To sum it up - in our family's opinion the resort is not worth the money. We would only come after everything is completely refurbished, as the location itself is very nice getaway from Phuket.
Stayed 4 nights in Dec 2017

10/10 Excellent

Tracy, Billings Mt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing vacation!
From the pick up at the airport to the boat ride to the hotel to the food to the service to the property everything was outstanding! I couldn’t imagine better service anywhere and I’ve stayed in a lot of hotels! The staff attended to your every need and knew what you needed sometimes before you even did! The property was lovely. We stayed in a villa that had its own little pool and cabana and daybeds. The main room where the bed was was air-conditioned and then the little short walk to the courtyard brought you to an open air bathroom. This had an indoor shower and an outdoor shower. This property is on an island but very easy to get around because they have their own speed boat it will take you back-and-forth to the pier. If you arrange it to her through them all the transportation is taken care of. The restaurants were good and the food was delicious and you could choose from a lot of traditional Thai dishes. The ice cream every day at the pool from 2 to 5 was very very delicious. Make sure and try the coconut as it is very good. I can’t wait to bring the rest of my family here and let them experience this amazing place!
Stayed 4 nights in Dec 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a beautiful resort, the room was great, however restaurant quality is only so so.
Stayed 1 night in Oct 2017

10/10 Excellent

PO YAM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2017