Ratings based on 411 Verified Reviews

4.1 out of 5
82% of guests recommend
4.1 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Amazing private beach

Posted Jul 15, 2017
Although it was difficult to get here, the views were worth it. Beautiful resort and great service. It was extremely safe and tranquil. I recommend you make sure you get a ferry to the correct part of the island, but it will take about 4+ hours to get here from Phuket's Rassada pier. So if you don't plan ahead it will kill a day or 2 of your trip or end up costing a lot of $ because people will sell you a ferry ride but not to the right place.
Comment from Hotel Management
Jul 16, 2017 by nawarat C, Hotel Management
Dear Sir, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Nawarat Cehovic Front Office Manager
5 out of 5
by Sherry

This traveler left a rating score only Posted Jun 30, 2017 on Hotels
5 out of 5
by Colm

Posted Jun 15, 2017 on Hotels
Comment from Hotel Management
Jul 16, 2017 by Nawarat, Hotel Management
Dear Colm, We hope you will be back to our resort soon! Best regards, Nawarat Cehovic Front Office Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

OK but isolated, older facilities, few guests

Posted Jun 4, 2017
Pros: Big up to the two-piece band that played great music, sorry your audience was never bigger than a handful of people, great song choices tho!
Cons: Maintenance everywhere, shut the restaurant doors at night for air con when humidity high.
Location: I got there by speed boat/transfer from Phuket (doesn't run in June cos of high winds). You need to take a long boat to get to the main village PhiPhi
The resort is OK, however, it's very spread out and the buildings, pools, etc are all older and in need of maintenance. My room was right by the adult pool, however, a long walk from all the other facilities and felt quite ghost-town at night (altho during the day there was a security guard right outside my room all day sitting on a plastic chair). There were very few people staying when I was there, lacked atmosphere however the staff were really nice. Apart from your room (and the spa) there was nowhere to go that was air-con which given the very, very high humidity this was a problem especially when it came to dining (fans don't quite cut it). Sitting round the pool was OK for short time but the lack of breeze and humidity meant I withdrew to the room a bit. The spa was OK and the staff were very nice there. The beach is tidal so be warned, it doesn't look like the picture except for maybe an hour a day, and even then swimming is only really waist-high even a long way off the beach. There's the mandatory stack of longboats on the beach at all times too along with rubbish. My room was spacious right off ocean but had a weird two-step in the middle all in black wood and I had to be careful, even so I grazed my shin on the corner of it. Outdoor shower was a nice touch but didn't try it. Overall I have mixed feelings but would recommend if you want quiet, isolation, no excitement. I think possibly it would be great for families with small kids too.
Comment from Hotel Management
Jun 17, 2017 by Warm regards, Stephane Duvacher | General Manager , Hotel Management
Dear Jill. Thank you very much for taking time sharing your nice comment here and we look forward to the opportunity to welcome you back again soon. As for the maintenance problem which we learn with regret that it was not up to your expectation, we have immediately passed this on to Project to take an appropriate action.
5 out of 5
Recommended
for Couples
by A verified traveler from Texas

Amazing hotel

Posted May 30, 2017
Location: It has a quiet and relaxed location. Isolated from everything in the island. I would recommend for couples and families.
I really enjoyed my stay in the hotel. The beach is clean and so is the pool. The wifi is really fast and the staff greeted us all in a friendly manner.
Comment from Hotel Management
Jun 1, 2017 by nawarat C, Hotel Management
Dear Alejandra, We thank you for sharing your experience. I appreciate your comment about the location of our resort and especially, cleanliness of the beach and pool and friendly staff. I would like to thank you for taking the time to share your feedback and look forward to having the opportunity of welcoming you back to our resort. Best regards, Nawarat Cehovic Front office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Nice Hotel

Posted May 29, 2017
Secluded from everything, beautiful rooms and very comfortable stay. The only negative thing I'd have to say is there's a lot of stray cats. Like jumping on the tables at the restaurant whil you are eating. I let the staff know and they were very helpful. Other than that, it was a beautiful stay!
Comment from Hotel Management
Jun 1, 2017 by nawarat C, Hotel Management
Dear Devin, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Nawarat Cehovic Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 27, 2017
I was ill on day 2 and Kinsley absolutely was a star! Took me to the nurses station, got me meds and then had the chef make me a sandwich and brought it too my room. 5 stars to Kinsley amazing service.
Comment from Hotel Management
Jun 1, 2017 by nawarat C, Hotel Management
Dear Anony, We thank you for sharing your experience. We are very grateful for the feedback provided. I have shared your comments with our team members who are currently working on the service issues you have highlighted. Especially to our Manager Kh. Linsley. We hope you will be back to our resort soon! Best regards, Nawarat Cehovic Front Office Manager
4 out of 5
by Rachel

Beautiful Location

Posted May 22, 2017 on Hotels
The hotel is located on beautiful Phi Phi island. The hotel grounds are excellent with a beachfront restaurant and hammocks right on the sand. Although the inside of the room was not as beautiful as I would have expected, this can be improved.
Comment from Hotel Management
Jun 1, 2017 by Nawarat, Hotel Management
Dear Rachel, I thank you for sharing your experience with us and very grateful for the feedback provided. I have shared your comments about the room to project team who is currently working on the issues you have highlighted. Thank you once again for sharing your experience with us and hope that we will have the opportunity to welcome you again next time soonest. Best regards, Nawarat Cehovic Front Office Manager
5 out of 5
by Elana

great island vibe

Posted Apr 29, 2017 on Hotels
Great
Comment from Hotel Management
Jun 1, 2017 by Nawarat, Hotel Management
Dear Elana, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Nawarat Cehovic Front Office Manager
3 out of 5
by Danit & Daniel from Israel

Disappontment

Posted Apr 29, 2017 on Hotels
Very disappointing. We arrived to Phi Phi after 1 flight, 2 ferries, 3 taxies and 1 taxi-boat, only to find a poorly maintained room and a mouse running around it, which made us swich rooms in the middle of the night. A mouse!! not a frog or a lizard (which were plenty outside), but a mouse. What does it say about the level of maintenance and cleaningness of the room/resort? Staff were nice but not so helpful, kept calling/knocking on the door instead of cleaning when we were out. Restaurant wasn't very tasty. We also signed for snorkeling trip which required 6 min people, and only 4 was signed; the next day we are waking up with a phone call at 8:06 am and a man says, "where are you the boat was suppused to leave at 8:00, there are 6 ppl!" why didn't you inform us a bit earlier??? We also knew that the rasort was 20 min away from city center in taxy boat, but we did not know that these boats were so expensive (1200 THB/ way, by day), and the hotel does not have transpportation service even though its isolated and far. Moreover, before we arrived we sent an email, asking them how to get there, and they only suggested the taxi boat; only after we arrived they cared to mention that there is a ferry from the pier to the hotel at 200 THB/Person. So to sum up, we don't recommend it at all and we don't believe it should have more than 3 stars rating.
Comment from Hotel Management
Jun 1, 2017 by Nawarat, Hotel Management
Dear Danit, Thank you for sharing your comments about your stay. I am truly sorry to hear that your stay was not up to your expectations; especially the room therefore your comment has been passed on to the Project to take appropriate action. I have shared your comments about cleanliness and housekeeping service to Executive Housekeeper, to ensure that we will be taken to minimize re-occurrence. Nevertheless, if for your next stay you prefer a more contemporary design in the room, I would recommend you to choose our newest Pool Villa. We thank you once again for sharing your experience with us and hope that we will have the opportunity of making things right for you on your next visit. Best regards, Nawarat Cehovic