Ratings based on 148 Verified Reviews

4.6 out of 5
81% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted Jun 13, 2019
Beautiful huge room with Western beds and Japanese sitting area and futon bedding available. Great view to Meriken Park across the water. Great attached onsen facility with many different bath pools including outdoor rock garden style pool - advantage of staying as hotel guest is ability to access onsen facility at opening or just before closing when onsen-only guests have not arrived yet or have left. Half board rate features buffets for both breakfast and dinner with many food offerings and several Kobe beef dishes at dinner. Service is excellent. Wifi in room is weak and slow, especially for laptop use.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted May 25, 2019
2 out of 5
by A verified traveler

Posted May 4, 2019
The location is good, overall staffs are very good, welcoming and trying to give good experience. But, after checkout, my son had carsickness from short trip to the city and want to have some minutes of calmdown. One of the staff came close and never asking why nor what happened to the child, told us "he should not sleep in the lobby". I think they still need to learn what real politness means. As far as I know the class of the facilty comes from how much you care about a person.
5 out of 5
by A verified traveler

Posted Apr 7, 2019
The baths are wonderful. The rooms are spaciouse with view magnifician.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Jan 14, 2019 on Hotels
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 21, 2018 on Hotels
4 out of 5
by A verified traveler

Good food

Posted Oct 30, 2018 on Hotels
We stay here many times.they have wonderful Japanese meals
5 out of 5
by A verified traveler from HK

Posted Oct 25, 2018
Nice hotel, great service, nice view and good food.
5 out of 5
by A verified traveler

Modern onsen

Posted Oct 19, 2018 on Hotels
Modern onsen. Buffet dinner with small sukiyaki, tempura , curry beef. Nice view of Kobe harbour.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Sep 23, 2018 on Hotels