Ratings based on 36 Verified Reviews

4.5 out of 5
100% of guests recommend
4.3 Room cleanliness
4.7 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
for Everyone
by A verified traveler from Los Angeles

Serenity in one spot

Posted Jan 21, 2017
Stayed overnight to try out the full ryokan experience. The place is quite wonderful. All three onsens were extremely relaxing, the scenary was eye catching and the staff were quite helpful. The dinner and breakfast were best food experiences I've ever had. The gentleman that personally checked in me in and the waitress spoke English so I never felt left out. I just wished I stayed another night.
5 out of 5
by A verified traveler

Great hotel

Posted Jun 27, 2016 on Hotels
4 out of 5
by kangoh

This traveler left a rating score only Posted Dec 22, 2014 on Hotels
5 out of 5
by A verified traveler

fantastic river side location

Posted Jun 22, 2014 on Hotels
very nice western and Japanese style hotel. as usually in japan, English is not well spoken/understood, but its manageable for sure. great outside hot baths (onsen), Very nice location.
5 out of 5
for Couples
by Richard from Tewkesbury, England, UK

Traditional Japanese Hotel at a popular Hot Spring

Posted Apr 12, 2014
Pros: Authentic Japanese cuisine.
Location: Its an Onsen, up in the mountains, very picturesque, we walked and used the Onsen. I think we may have been the only foreigners there.
This was our first time at a Ryokan and an Onsen. We arrived at Shin-Kobe station and took the subway to Tanigami, changed there for a train to Arimaguchi, then changed again for a train which shuttles between Arimaguchi and Arima Onsen. The transfer from Shin-Kobe was accomplished with a single ticket for ¥720. The 12 tatami mat Japanese style room was used for breakfast, dinner and sleeping. We had a maid which served our meals and reconfigured the room as required for eating or sleeping. The same maid looked after us for the entire duration of our stay.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Mar 15, 2014 on Hotels
2 out of 5
by W M Cheung

This traveler left a rating score only Posted Dec 16, 2013 on Hotels
5 out of 5
by Gan from Australia

hot spring baths in Arima

Posted Oct 29, 2013 on Hotels
Great place with friendly helpful staff. Not a lot of English spoken but that's okay. Close to Arima's waterfall and ropeway. Nice hotspring baths including an outdoor bath. Wonderful food and drink - try the Suzune sparkling sake, it matches well with the food.
4 out of 5
by Dolores from Taiwan

First Japanese Hot Spring Experience

Posted May 14, 2013 on Hotels
I had previously visited hot springs in Taiwan, and was excited to visit the oldest springs in Japan. While the staff was very attentive, friendly and proficient enough in English, I found the rooms and hot spring spa areas themselves to be less modern than I had expected based on the price and experience in Taiwan. The surrounding mountains are beautiful, but the town itself has relatively few options for shops or restaurants. Perhaps I inappropriately expected a more westernized experience, but as a westerners, I would favor Taiwan for the value and luxury.
4 out of 5
by Chris from Arizona

First Hotspring

Posted Mar 23, 2013 on Hotels
Wow they must not get anyone foreign that often here. Definitely a language barrier, not something I would expect from a hotel rated this highly. I would recommend having some good basic knowledge of hot springs in japan along with overall conversation basics. The place is a bit dated (80's) and showed a little wear in the western room they placed me in. Room was a nice size and the fridge had beer and drinks which were a tad bit more expensive . If you get the meals included its well worth it. I felt like dinner was never going to end. The staff is definitely nice despite the slight language barrier. I was surprised that they didn't mention to me the theme'd rooms for hot spring as I read in their book. and the water wasn't as hot as I had heard it can be in other establishments (nice for those that don't like that). I was sad that they closed the bar a bit early but for being mid week stay I was not surprised. The price is a bit more than I would pay to stay again but considering dinner and breakfast those meals did not disappoint me