Ratings based on 62 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
67% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler

割引率には少し?

Posted Apr 30, 2016 on Hotels
割引前の金額が高く、期待しすぎたためか、割引後の値段相応であった。 頻繁に有馬へは来るが、同じ値段であれば行き慣れたとこが良かったとも感じた。 料理は美味しかった。また、サービスは良かった。
5 out of 5
by SO MAN from 香港

出色!

Posted Apr 28, 2016 on Hotels
舒適 待客有善 服務態度一流!
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Jan 22, 2016 on Hotels
3 out of 5
by MEI MEI CELIA from hong kong

Not an honest hotel, staff are rude.

Posted Nov 6, 2015 on Hotels
Hotel is old, a bit worn out but acceptable. Staff are rude and no one can communicate in English. I booked half board (hotspring dinner and breakfast) for 3 adults and 2 kids under 5 when I made booking. When dinner was served at our room, there's nothing for the 2 kids. I raised my request in the reception, the lady said meals for children are excluded. I argued it's a package for all guests staying here, and there's no special conditions staying meals are not included for kids in the voucher or anywhere when I made the booking. Then the lady said the hotel didn't charge room rate for the 2 kids. I was super made, I searched the hotel with my phone at hotels.com instantly, I showed the lady the price are different with a combination of “3 adults only” and “3 adults + 3 children”. I questioned her and asked her to explain why prices are divergent if the hotel won't charge for kids. She had no words but said ok ok. I never encountered such a rude and deceived Japanese people and service in my more than 10 times’ visit to Japan. I strongly recommend you NOT to stay with them.
5 out of 5
by A verified traveler

值得一住

Posted Aug 30, 2015 on Hotels
第一次入住溫泉酒店 和室比想像中大 整體服務感覺非常貼身 下次會再來
4 out of 5
by Christelle from Lyon

Repas traditionnel, Onsen, service au top

Posted Apr 28, 2015 on Hotels
Ryokan traditionnel un peu grand et "usé" par endroit (moquettes, papier des portes, etc.) mais malgré tout extrêmement agréable pour une première expérience. Les Onsens disponibles (4 au total) n'étaient pas très fréquentés et c'était très agréable. Le repas traditionnel servi en chambre était exceptionnel.
5 out of 5
by Sing Wai Leung

This traveler left a rating score only Posted Apr 4, 2015 on Hotels
5 out of 5
by HIROSHI from 大阪

建物は古いですが清潔で、従業員の方のおもてなしも素敵です。

Posted Mar 31, 2015 on Hotels
高校生と中学生の娘と家族で滞在しました。建物は確かに古さは否めませんが、それ以上に従業員の方のおもてなしのホスピタリテイは素晴らしいものがあります、お風呂も姉妹館のものと合わせて3か所の入浴が楽しめます。浴室に湯上りのバスタオルも備えられているので脱衣場も濡れたままになることもなく快適でした。ビッフェ形式の朝食も和洋食とも内容が充実した満足のいくものでした。
5 out of 5
by chun hung

This traveler left a rating score only Posted Mar 3, 2015 on Hotels
4 out of 5
by A verified traveler

Great experience

Posted Feb 25, 2015 on Hotels
Great experience. Highly recommend to the others.