Ratings based on 763 Verified Reviews

4.4 out of 5
94% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Tokyo

Tired hotel stuck in 70's ..best avoided..

Posted May 5, 2017
Pros: Not much..extra bed comfortable
Cons: Everything ~ staff either all retirees over 65 or 18 year olds whom could not get a job elsewhere.yet a few staff excellent and all staff polite.
Location: Many good things within walking distance ~ minimum fare cab to Sannomiya for nighttime dining. Don't dine in hotel ~ better cheaper options are outsid
Had a room with view on booking to sea yet was not available. Bathroom was tired...stuck in 60's ...breakfast could not get an expresso and not one of younger employees spoke any English..They asked for us 25 per person plus cost same for child to enter the pool area when was paying us 350 a night to stay in a tiny 25 m too start with..This hotel is caught in a time warp ~ its out dated , over priced. There are many better options in Kobe ~ avoid Okura Hotel at all cost ~ its a rip off and poor quality ~ over rated built on past performance many years ago
4 out of 5
Recommended
for Everyone
by A verified traveler from Bay Area Ca

Fantastic Staff

Posted Apr 16, 2017
Beautiful hotel, staff was wonderful. Assistant Manager helped us find addresses for my mother's schools from 75 years ago and made a list for our taxi driver. She called around to find a taxi driver who spoke some English and was willing to take us to the sites and wait for us. Anazing srrvice. Restaurants were pricey for us, delicious bakery. Beds very firm.
5 out of 5
Recommended
for Everyone
by A verified traveler

Massive room with great view

Posted Mar 6, 2017
Welcome staff, great location, super big room with beautiful view of Kobe port tower and park, walking distance to shopping center and restaurant, free shuttle bus.
3 out of 5
Recommended
for Couples
by A verified traveler

Average stay

Posted Mar 5, 2017
Quite far away from city centre, though there is shuttle bus service every 20 minutes. The room facility is rather old, need large-scale renovation. Interior is quite clean with excellent service. A budget stay meeting my expectation.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 12, 2017
The tradition of Okura chain is always best and consistent on highest service standard.
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Excellent service level

Posted Jan 12, 2017
Pros: Besides the high quality of service level and facility maintenance, the hotel is located in a quiet area yet very close to the city center.
Cons: None.
Location: It's perfect for shopping and eating out as it is very close to the city center. About 10 min walk and you'll have access for all trains and buses.
The service provided at this hotel is simply amazing. If you want to see how the "Professional" service is like, you will stay in this hotel.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Jan 1, 2017 on Hotels
4 out of 5
by Kit Han Elsie

Posted Dec 24, 2016 on Hotels
Helpful staff and comfortable room.
5 out of 5
by A verified traveler

Price Reasonable Five Star Hotel

Posted Dec 12, 2016 on Hotels
service great, room view great, facility great, overall is great and price is reasonable. but it would be appreciate if the shuttle bus service can extend to 2300L, the last shuttle bus service between hotel and JR station is around 2200L.
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Great Hotel Experience

Posted Dec 9, 2016
Pros: Everything
This hotel definitely exceed my expectations . From the staff to the room and the locations was excellent