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Get an overview of this hotel3-star Kobe hotel in Sannomiya with restaurant


Located in Sannomiya, this hotel is within a 10-minute walk of Space 11 Darvish Museum, Eikoku-kan, and Kanteibyo. Kitano Tenman Shrine and Kobe Mosque are also within 10 minutes.

Hotel Features

This hotel features a restaurant, a coffee shop/café, and self parking. WiFi in public areas is free. Additionally, dry cleaning, a 24-hour front desk, and free newspapers are onsite.

Room Amenities

All rooms are individually furnished and feature free WiFi, free wired Internet, and free bottled water. Comforts include premium bedding and pillow menus, and guests will also find refrigerators and TVs.

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4.2 out of 5
90% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
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Good Hotel in Convenient Location

4 out of 5
by from US
Posted Nov 30, 2016
Pros: Location
Cons: Less firm beds!
Enjoyed my experience at this hotel. Good location near train/subway station. Easy walking distance to sights and transportation. Room was decent size for Japan. Enjoyed the breakfast and it was worth the approximate $20. The bed was very firm. Too firm for me to sleep comfortably. Also there was some spot that were missed when dusting. As someone who is highly allergic to dust, this was annoying.
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Charming Hotel

4 out of 5
by from KL, Malaysia
Posted Nov 11, 2016
Pros: Check-in was a breeze and walking distance from Sannomiya. Instructions from their website were useful. Toiletries were Acca Kappa so that was a treat. Hairbrush and shaving foam were provided.
Cons: Stayed here because their breakfast buffet was rated very highly. A little overrated in my opinion although food was tasty I expected a bigger variety. The dessert table was divine though.
Location: It is possible to walk from Sannomiya (about 15mins slow walk). There's also an award-winning bakery just round the corner.
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Friendly staff nice breakfast

5 out of 5
by from Hong Kong
Posted Nov 5, 2016
The staff are all very helpful. They speak good English and are really friendly. The breakfast is the highlight. The twin room is big enough for the two, and the furnitures are very elegant. Beds are comfortable.
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Very good value for the money.

4 out of 5
Posted Sep 10, 2016
Pros: The value for the money.
Cons: One cannot expect more for the money......
The hotel has gone to much trouble to provide a variety of amenities........
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Excellent Service

5 out of 5
by from Chicago
Posted Mar 30, 2016
Pros: As mentioned above, well trained staff. Nice amenity. Tastefully appointed decor.
Cons: Option of Japanese food. Shuttle bus to and from Sannomiyal
Location: It is away from busy Sannomiya downtown district. It is surrounded by condominiums and small business buildings. Not so many restaurants nearby.
The hotel is located between Sannomiya, downtown Kobe, and Shin-kobe bullet train station. It is about 5-10 min. walk from either station. It is not a huge hotel, but the qualities of food and service are superb. There are always enough staff members at the front desk and elevator area, and they are ready to help you immediately. When the front desk is busy, coffee shop employee came to me and helped me out. This restaurant is very famous for its quality breakfast. Actually it is more than just a breakfast with a great selection of entrees, soups, and salads. Again, there are many people working there and constantly helping customers and making sure there is enough food and the place is kept clean. The room is not huge but is a good size. I would have liked this place more if there was a restaurant that serves Japanese food. I know this place is famous for French and sweets, but I don't want heavy breakfast everyday. There are many small nice things about the hotel too. If you tell the hotel to skip cleaning your room for a day, they will give you a voucher for a jar of their famous jam which comes in many different flavors. They offer free coffee until 10 a.m. as well as small cup of herb tea. The room has nice amenities such as humidifier, free bottle of water, etc. While this place is somewhat locationally challenged, I would stay here again happily.
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Great hotel stay

4 out of 5
by from Australia
Posted Nov 8, 2015
Pros: Good size room, good bed. clean and neat.
Cons: Warn guests who have paid for breakfast that there will likely be delays well prior - not at the door of the restaurant.
Location: Not bad - about a 15 minute walk from Shin-Kobe station downhill - so a bit harder on the way up!
Really nice hotel, good staff, comfy bed, nice pillows. I could conduct an interview in the reception area as it was quiet enough. My only complaint was that the breakfast service was so late that I missed out. I waited an hour to get in to breakfast, and probably had another 15-20 minutes to wait before I would get in, but had to leave at that point.
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Great breakfast buffet , nice staff

4 out of 5
Posted Sep 9, 2015
Would come back again! Walking distance from the main station. Not much view though
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Classy hotel

5 out of 5
Posted Jul 19, 2015
Hotel Piena has an incredible breakfast buffet. To the English speakers out there, most of the staff is not fluent, but they are very accommodating. The location is just a half mile from Danno Miya station, close to several department stores and other shopping. Kobe itself is a charming city, the smallest of the Osaka/Kyoto/Kobe triangle cities.
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Adequate, but average hotel

3 out of 5
Posted Jul 7, 2015
This hotel was adequate for the one night we spent in Kobe, but I don't think I'd have wanted to stay any longer. Very dated bedrooms and facilities; it was like walking into the 80s. The hotel was well located, almost equidistant between the two train stations. The staff were friendly enough.
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Nice hotel like Disneyland!

4 out of 5
by from OK
Posted Jun 5, 2015
This hotel is comfortable and quiet. Near Kobe station and Shin Kobe. The room is little but very clean. The hotel looks like Disneyland.
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Hotel Amenities

Hotel Amenities

The hotel offers a restaurant and a coffee shop/café. Public areas are equipped with complimentary high-speed wired and wireless Internet access. This Kobe hotel also offers multilingual staff, complimentary newspapers in the lobby, and dry cleaning/laundry services. Limited onsite parking is available on a first-come, first-served basis (surcharge).

  • Luggage storage 
  • Multilingual staff 
  • 24-hour front desk 
  • Total number of rooms - 90 
  • Number of floors - 10 
  • Breakfast available (surcharge) 
  • Coffee shop or café 
  • Free newspapers in lobby 
  • Dry cleaning/laundry service 
  • Elevator/lift 
  • Free WiFi 
  • Free wired high-speed Internet 
  • Parking (limited spaces) 
  • Restaurant 
  • Safe-deposit box at front desk 
  • Year Built 1995 
  • Self parking (surcharge) 
  • Number of buildings/towers - 1 

Family Friendly Amenities

  • Family Hotel  
  • Free Wi-Fi  
  • Refrigerator  


Available in all rooms: Free WiFi , Free wired high-speed Internet

Available in some public areas: Free WiFi , Free wired high-speed Internet


Self parking (surcharge), Parking (limited spaces)

Room Amenities

  • Daily housekeeping 
  • Free WiFi 
  • Premium bedding 
  • Air conditioning 
  • In-room climate control (air conditioning) 
  • Phone 
  • Refrigerator 
  • Free bottled water 
  • Private bathroom 
  • Free toiletries 
  • Hair dryer 
  • Bidet 
  • In-room massage available 
  • Slippers 
  • Shower/tub combination 
  • Iron/ironing board (on request) 
  • Television 
  • Desk 
  • Free wired high-speed Internet 
  • Dial-up Internet access (surcharge) 
  • Down comforter 
  • Individually furnished 
  • Pillow menu 

Where to Eat

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10 AM.

PATRIE - This bistro serves breakfast and dinner. A children's menu is available. Reservations are required. Open select days.


Start your morning with a buffet breakfast, available each day from 6:30 AM to 10 AM for a surcharge.

Hotel Policies


Check-in time starts at 3 PM

Check-in time ends at 2 AM


Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.


  • Pets not allowed

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

No rollaway/extra beds available

No cribs (infant beds) available


Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Fee for buffet breakfast: JPY 2376 per person (approximately)
  • Self parking fee: JPY 2500 per night (in/out privileges)
  • Onsite credit card charges are subject to a surcharge
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Name

  • Hotel Piena
  • Hotel Piena Kobe
  • Piena Hotel Kobe
  • Piena Kobe

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.