View from room

Reviews of Kobe Bay Sheraton Hotel & Towers

4 out of 5
Kobe Bay Sheraton Hotel & Towers
2-13 Kouyoucho-naka, Higashinada-ku, Kobe, Hyogo-ken

Reviews

8.8

Excellent

Rating 10 - Excellent. 319 out of 612 reviews" "
Rating 8 - Good. 227 out of 612 reviews" "
Rating 6 - Okay. 51 out of 612 reviews" "
Rating 4 - Poor. 6 out of 612 reviews" "
Rating 2 - Terrible. 9 out of 612 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Noriko

Stayed 1 night in Sep 2023

4/10 Poor

Steven, Chapel Hill

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No taxis in that area. Breakfast absurdly overpriced. Public bus to Sannomiya, though, fine and stops at hotel.
Stayed 1 night in Apr 2023

8/10 Good

Low

Stayed 5 nights in Apr 2023

10/10 Excellent

Schoni

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The overall Sheraton experience was great. The staff offers great service and the establishment, albeit a little outdated, has everything a high-end hotel needs to have. The perks such as the breakfast and the afternoon lounge coupons were enormously helpful and are the primary reasons I would reconsider going back to Kobe Bay Sheraton in the future.
Stayed 1 night in Aug 2022

8/10 Good

Richard

Stayed 2 nights in Mar 2022

6/10 Okay

Verified traveler

Traveled with family and small children
Liked: Amenities
Disliked: Staff & service
朝食ビュッフェでオムレツを提供する年配のシェフが威圧感があり怖かった。
Stayed 2 nights in Jul 2021

4/10 Poor

Minako

Disliked: Cleanliness, staff & service
Understaffed due to COVID-19?
The onsen was well-maintained and I enjoyed it. However, the room was not prepared and checked in advance. For example, the window was open. Items in the room were not fully inspected after the previous guest checked out, which made me really uncomfortable owing to the current COVID-19 situation. I stayed at a club room, but the lounge was crowded and people were talking loudly without wearing masks. The hotel staff did not say anything. I doubt if I would consider going back to stay at the same hotel again.
Stayed 1 night in Feb 2021

10/10 Excellent

Robert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No room service which waa disappointing for a 4 STAR hotel . Staff very friendly and attentive.
Stayed 2 nights in Feb 2020

10/10 Excellent

Assunta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel. Great service.
Staff were very friendly and helpful. Free Pyjamas and free mobile phone while staying is a great bonus. Nice little restaurant near reception that is handy to wait at until check in time. Lovely staff there too!
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in good location for stay over before my cruise trip. To and from KIX airport is also convinence. Need more time to communicate with hotel staff for a non Japanese speaking cutomer. Yet, they have been very helpful. It will be our best choice if we visit Kobe again.
Stayed 1 night in May 2019

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Nice hotel. Big room but the facility is getting old.
Stayed 2 nights in Apr 2018

8/10 Good

Verified traveler

Stayed 2 nights in Apr 2019

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Air conditioner was out without proper notice to customers.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2018

8/10 Good

Cheng-Kiang

Hotel was nice and right next to the Island Centre station, but a bit inconvenient to get to Kobe City as a change of train is required.
Stayed 1 night in Nov 2018

10/10 Excellent

Yoshi, British Columbia, B.C., Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the reasons we stay here is for the convenience of bus ride to the KIX airport. The airport bus comes to the hotel entrance so that we don't have to move around with the heavy luggages.
Stayed 2 nights in Nov 2018

10/10 Excellent

Hiro, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful view and a large size room are exceptional. They have a hot spring in house and the hotel is connected to Rokko Liner station. Very convenient.
Stayed 2 nights in Oct 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great onsen experience. Superb room accessories. Rich breakfast. Helpful staff.
Stayed 2 nights in Oct 2018

6/10 Okay

Kit Kwan Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't expect too much from the hotel rank
The door cannot be opened after exchanging the room key and need to wait a couple of minutes. Finally, the room need to be changed.
Stayed 1 night in Jun 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We came early because we departed our ship at 9 a.m. Couldn't check in until 3 p.m. That was the only problem we had, everything else was good.
Stayed 1 night in Jun 2018

10/10 Excellent

John, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice Hotel
This is a very nice hotel. Attached to the train station downstairs. It was really easy to go to places from here.
Stayed 3 nights in Jun 2018

10/10 Excellent

Ho Yin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Apr 2018

10/10 Excellent

DAN818

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Most excellent hotel in Kobe area
Nice spa comfort all the guest, I will stay in this hotel next time when Visiting Kobe.
Stayed 1 night in May 2018

8/10 Good

Verified traveler

Liked: Staff & service
Disliked: Cleanliness
nice price with onsen in city
rubbish found under the bed, onsen not hot enough
Stayed 1 night in Apr 2018

10/10 Excellent

Miho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Shirley M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hot Springs in this hotel!
What makes this hotel great is the Hot Springs on the 3rd floor. The staff is also very helpful and would go out of their way to attend to our needs. I think though this hotel needs to get updated.

10/10 Excellent

kay, Honolulu, HI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
Great customer service and club room with club lounge was great!Hot spring was such a wonderful option for this hotel. I will come back for this hotel.
Stayed 3 nights in Feb 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel; attention to every detail; club room worth the extra
Stayed 1 night in Feb 2018

8/10 Good

masa, los angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous spa hotel in Kobe city
Spa facilities are so nice. Nice and clean room. Services are up to expectations but not beyond. Location is not very convenient. View is good but not gorgeous.
Stayed 1 night in Dec 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel
Was invited to sing for friend's party. Good hotel overall as expected from Sheraton
Stayed 2 nights in May 2017

10/10 Excellent

nariko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2017

6/10 Okay

Tom, osaka

Liked: Cleanliness, staff & service
Disliked: Room comfort
Outdated hotel
Another failing Japanese hotel that is trying to make up losses by ripping off customers. Minibar prices are 3* regular price, and they come early in the morning to check what you've had. A discount coupon for breakfast is supplied for the days that you will stay but they neglect to mention that the price does not include tax or the service charge. Gave me a very bad impression of the area and Japan a whole. The rooms are very outdated, the air conditioning is not sufficient and the blankets are made of a material that makes your sweat, very uncomfortable.
Stayed 2 nights in Sep 2017

10/10 Excellent

Hiten

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasantly Surprised.
Nice hotel with friendly staff.
Stayed 8 nights in Jul 2017

10/10 Excellent

jade

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service , very attentive staffs. Spacious room

8/10 Good

Parkson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb onsen and service
Staff speak good English, especially very proactive front desk staff. Concierge staff is a bit disappointing, couldn't show us the direction to the mountains. Onsen is very clean and well designed with private spaces. However a well run onsen can't replace other sports facilities in a 5-star hotel as these facilities need to be charged

8/10 Good

William

Liked: Cleanliness, staff & service, room comfort
Nice location.
Great place to stay as the monorail link is on your doorstep linking to the rail network, only complaint was the shower drain was a bit smelly and probably needs clearing.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Too far from the city.
Not close to the city or near the Kobe Bay as the picture shows. Not much to do around the hotel. Staff was friendly.

8/10 Good

Bob, Nagoya

Liked: Cleanliness, property conditions & facilities, room comfort
A bit out of town but pleasant
Generously sized rooms and bathrooms. Had a buffet dinner which was varied and delicious. The hot spring was quite superb being warm, peaceful and incredibly relaxing - especially if you go before they close mid-morning when its empty.

10/10 Excellent

Margo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy to Get to; Perfect Place to Stay
Everything was easy here, as it is in most of Japan I have experienced. Staff are friendly and well informed; helpful and kind. The onsen--hot tubs, cold tub, sauna, and rest room--was superb for it to have been in hotel chain.

10/10 Excellent

Juliana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great onsen

6/10 Okay

Dr.CHAKKAM

Liked: Cleanliness, room comfort
Disliked: Staff & service
Up set
The hotel was very nice and comfort But the location too far away and the Management was too poor in quantity Service just like we stay in 1star hotel Never come back again

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
Great hotel with plenty of transportation options. Staff was very friendly and helpful.

8/10 Good

Hui Ying

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience especially the onsen. Overall hotel facilities is great and room size very comfortably big. Just a bit too far from the main land so it costs a lot on commuting.

8/10 Good

Mohan Singh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

pippi

Nice view, hard beds. Staffs English is average
Pain to get to from main city. 3 trains. Foyer looks great but thats pretty much it. Breakfast was average. Catering to the Japanese clients mostly.

10/10 Excellent

MAN YIN LEO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay for weekend events!
Visited for Japan BrickFest 2016 event at the nearby Canadian Academy. Convenient location. Interesting stores nearby.

10/10 Excellent

JUDY, Vancouver , Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Value

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
quiet location on island
Nice hotel with easy access to the mainland and main train station. Very quiet location