Ratings based on 676 Verified Reviews

4.4 out of 5
77% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
by Russell

5 stars in spite of the bed.

Posted May 1, 2017 on Hotels
Excellent hotel. 5 stars except the bed was too hard for our liking. We like a firm mattress but this was actually hard. May be a cultural thing. Everything else was spectacular.
1 out of 5
by A verified traveler

Posted Apr 6, 2017 on Hotels
Beds were too hard(in comparison to any other hotel/ryokan we've stayed in), late night staff not helpful
5 out of 5
by Julian

Well worth it

Posted Apr 3, 2017 on Hotels
Excellent hotel and amenities.
5 out of 5
by A verified traveler

Enjoyable stay

Posted Mar 29, 2017 on Hotels
Great service and beautiful lobby with lots of good restaurants. Easy access to Kobe and the airport via the monorail. Rooms were very clean and comfortable. The only minor issue is that some parts of the hotel are a bit dated, with significant wear on many of the fabrics in the room.
4 out of 5
by Dick from Hong Kong

Nice hotel with good service but far from city.

Posted Mar 23, 2017 on Hotels
Nice. Clean room with good guest services.
5 out of 5
for Everyone
by A verified traveler

My favorite hotel in Kobe over ten years.e

Posted Mar 14, 2017
The approach to the hotel from the main train station via monorail is very fantastic. The sight from the hotel is also uncomparably wonderful.. And it is quiet mostly,] except some ocassions having group tours from mainland China.
5 out of 5
for Everyone
by A verified traveler from KB

Big hotel with amazing views.

Posted Feb 27, 2017
This hotel has a lot to offer, pools, bars, restaurants etc. It had amazing views and very friendly staff. Defintetly looking forward to staying there again.
4 out of 5
by See Kiang

Good for business

Posted Jan 30, 2017 on Hotels
this is a business hotel, they provide free shuttle to the main station, otherwise, there is nothing touristic around
3 out of 5
by A verified traveler

Great city shuttle.....

Posted Dec 30, 2016
Hotel getting old and very expensive. Not in town but has free shuttle to town and transport hubs.
5 out of 5
for Business Travelers
by A verified traveler

Nice hotel and very reasonably priced

Posted Nov 28, 2016
Pros: Very nice, great views from upper lounge.
Cons: Less people in Kobe speak English than in Tokyo so beware of expectations.
The staff was welcoming and the location is very convenient for Porto island. A taxi is required to get to the city but an easy trip.