Ratings based on 677 Verified Reviews

4.4 out of 5
77% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver, Canada

Good stay in Kobe

Posted Oct 30, 2017
A large hotel with many restaurants and facilities. Staff most helpful and engaged in conversation in English to the best of their ability. Stayed in an executive level room,level 27 with wonderful views of Kobe. The executive lounge was well stocked as well. Well worth the extra charge for the room as it also covers the pool and gym use as well. The frequent free shuttle between the hotel and the 2 major transportation hubs was very handy.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to city center

Posted Oct 20, 2017
It was nice hotel ,bus shutel to main stations friendly staff , very clean
4 out of 5
by Karen

This traveler left a rating score only Posted Oct 4, 2017 on Hotels
4 out of 5
by A verified traveler

Decent

Posted Jun 11, 2017 on Hotels
Gym closed to early.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel with sad service

Posted May 28, 2017
Cons: Staff at the desk should be more receptive to long-term guests that ask for a special service request
I have stayed in this hotel for the 6th time and like the atmosphere and qualifications. I was however sadly surprised by the stubborn rejection to get access to the bar on the 26th floor to have drink with my wife whom I brought for the first time to this hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from New Zealand

Great hotel with awesome access to Sannomiya

Posted May 23, 2017
Great for port island business and the Port liner gets you right into Sannomiya for shopping and many food options
4 out of 5
by seng kong

This traveler left a rating score only Posted May 22, 2017 on Hotels
4 out of 5
by Jihong

This traveler left a rating score only Posted May 22, 2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel

Posted May 5, 2017
Pros: Everything
Location: It is a little far out from the centre of Kobe but the free shuttle made it very easy to get into the city centre. There was even a small FamilyMart.
We had a wonderful stay. The staff were very helpful and polite. The room was large. The shuttle bus was awesome.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted May 4, 2017 on Hotels