Ratings based on 239 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
Very happy and amazing servicePosted Aug 29, 2017 on Hotels
Great service. Had an issue with the shower floor and the tv. The associate walked me up to a new room and made sure I was satisfied
by A verified traveler
Posted Aug 25, 2017 on Hotels
Posted Aug 24, 2017 on Hotels
for Everyoneby A verified traveler from Milwaukee, WI
Nice Hotel!Posted Aug 23, 2017
Pros: Very clean. Staff was very accommodating.
Cons: Add a hot tub.
Very nice hotel. It was comfortable and clean. Only comment was that I wish it had a hot tub.
Posted Aug 22, 2017 on Hotels
Posted Aug 2, 2017 on Hotels
Posted Jul 30, 2017 on Hotels
Pretty viewsPosted Jul 30, 2017 on Hotels
Clean rooms, great location off of I-40 (not in the congestion of Sevierville), beautiful views, near baseball field
Posted Jul 19, 2017 on Hotels
Accessibility IssuesPosted Jun 22, 2017 on Hotels
The staff was very accommodating but I requested a handicap accessible room with a roll in shower. They put us in a room with a handicap accessible bathroom but it had a bathtub. They tried to find one with a roll in shower and kept checking rooms but they all had tubs. We went to dinner while they searched rooms and when we returned, they had moved us to a room with a step in shower that had one vertical grab bar. There were no bars by the toilet and the one in the shower was very slippery. I made due because we didn't want to change rooms again, but this was not a very safe bathroom for someone with mobility issues. The staff went out of their way trying to accommodate me, but did not have any idea of what the hotel had for accessible rooms without making a trek to check out each room individually. Apparently all the accessible rooms had tubs, none had roll in showers.