Ratings based on 239 Verified Reviews

4.7 out of 5
96% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
by Steve

Very happy and amazing service

Posted Aug 29, 2017 on Hotels
Great service. Had an issue with the shower floor and the tv. The associate walked me up to a new room and made sure I was satisfied
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Aug 25, 2017 on Hotels
5 out of 5
by Joseph

This traveler left a rating score only Posted Aug 24, 2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from Milwaukee, WI

Nice Hotel!

Posted Aug 23, 2017
Pros: Very clean. Staff was very accommodating.
Cons: Add a hot tub.
Very nice hotel. It was comfortable and clean. Only comment was that I wish it had a hot tub.
4 out of 5
by Randy

This traveler left a rating score only Posted Aug 22, 2017 on Hotels
4 out of 5
by Jacki

This traveler left a rating score only Posted Aug 2, 2017 on Hotels
5 out of 5
by Julie

This traveler left a rating score only Posted Jul 30, 2017 on Hotels
4 out of 5
by Gregory

Pretty views

Posted Jul 30, 2017 on Hotels
Clean rooms, great location off of I-40 (not in the congestion of Sevierville), beautiful views, near baseball field
5 out of 5
by Connie

This traveler left a rating score only Posted Jul 19, 2017 on Hotels
4 out of 5
by Jan

Accessibility Issues

Posted Jun 22, 2017 on Hotels
The staff was very accommodating but I requested a handicap accessible room with a roll in shower. They put us in a room with a handicap accessible bathroom but it had a bathtub. They tried to find one with a roll in shower and kept checking rooms but they all had tubs. We went to dinner while they searched rooms and when we returned, they had moved us to a room with a step in shower that had one vertical grab bar. There were no bars by the toilet and the one in the shower was very slippery. I made due because we didn't want to change rooms again, but this was not a very safe bathroom for someone with mobility issues. The staff went out of their way trying to accommodate me, but did not have any idea of what the hotel had for accessible rooms without making a trek to check out each room individually. Apparently all the accessible rooms had tubs, none had roll in showers.