Ratings based on 226 Verified Reviews

4.7 out of 5
97% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Milwaukee, WI

Nice Hotel!

Posted Aug 23, 2017
Pros: Very clean. Staff was very accommodating.
Cons: Add a hot tub.
Very nice hotel. It was comfortable and clean. Only comment was that I wish it had a hot tub.
4 out of 5
by Randy

This traveler left a rating score only Posted Aug 22, 2017 on Hotels
4 out of 5
by Jacki

This traveler left a rating score only Posted Aug 2, 2017 on Hotels
5 out of 5
by Julie

This traveler left a rating score only Posted Jul 30, 2017 on Hotels
4 out of 5
by Gregory

Pretty views

Posted Jul 30, 2017 on Hotels
Clean rooms, great location off of I-40 (not in the congestion of Sevierville), beautiful views, near baseball field
5 out of 5
by Connie

This traveler left a rating score only Posted Jul 19, 2017 on Hotels
4 out of 5
by Jan

Accessibility Issues

Posted Jun 22, 2017 on Hotels
The staff was very accommodating but I requested a handicap accessible room with a roll in shower. They put us in a room with a handicap accessible bathroom but it had a bathtub. They tried to find one with a roll in shower and kept checking rooms but they all had tubs. We went to dinner while they searched rooms and when we returned, they had moved us to a room with a step in shower that had one vertical grab bar. There were no bars by the toilet and the one in the shower was very slippery. I made due because we didn't want to change rooms again, but this was not a very safe bathroom for someone with mobility issues. The staff went out of their way trying to accommodate me, but did not have any idea of what the hotel had for accessible rooms without making a trek to check out each room individually. Apparently all the accessible rooms had tubs, none had roll in showers.
5 out of 5
by Becky

Posted Jun 20, 2017 on Hotels
Best location for staying if you are attending the Smokeys' baseball games. 2 minute walk
5 out of 5
by Troy

This traveler left a rating score only Posted Jun 19, 2017 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler from Michigan

Good stop near highway.

Posted Jun 4, 2017 on Orbitz
Pros: Clean, quiet, good breakfast.
Location: Easy access near big baseball park.
Desk clerks were friendly and efficient. When we discovered room was handicap accessible and we did not need that, clerks said that is what third party bookers (I.e. Orbitz, others) usually request. Hotel was quiet, far enough from highway to avoid road noise, near enough to find easily.