Room, 2 Queen Beds, Non Smoking | Premium bedding, in-room safe, desk, iron/ironing board

Reviews of La Quinta Inn & Suites by Wyndham Sevierville / Kodak

2.5 out of 5

Reviews

7.8

Good

Rating 10 - Excellent. 369 out of 1004 reviews" "
Rating 8 - Good. 323 out of 1004 reviews" "
Rating 6 - Okay. 167 out of 1004 reviews" "
Rating 4 - Poor. 90 out of 1004 reviews" "
Rating 2 - Terrible. 55 out of 1004 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Amanda

Business traveler, Traveled with pets
Liked: Cleanliness
They were replacing carpet and the dumpster was overflowing and laying on ground in parking lot. It was also noisy while they were working.
Stayed 4 nights in Jan 2024

10/10 Excellent

Joshua

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Remodeling in process but very nice stay. The wifi could use some upgrading but overall very good stay
Stayed 1 night in Mar 2024
Response from General Manager on Mar 18, 2024
Dear Joshua,Thank you for your understanding during our remodeling process and for sharing your thoughts on your stay. We're glad you had a very nice overall experience at La Quinta Inn & Suites by Wyndham Sevierville / Kodak. We appreciate your feedback on the WiFi, and we're looking into upgrades to enhance our service. It would be a pleasure to welcome you back to enjoy our improvements.

8/10 Good

Jason

Traveled with partner
Liked: Staff & service
Little noisy with traffic at night. location was good.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 8, 2024
Dear Jason,Thank you for taking the time to leave us a review. We are glad you enjoyed your stay, and we appreciate the feedback about the noise you experienced. Your feedback is always helpful so our team can continue to improve our guests’ experiences. Once again, thank you for leaving a review, and we hope to host you again next time you are in town.

4/10 Poor

Jess

Staff during the day was so loud cleaning and talking with their cell phone ringing really loud and not answering quickly. It created an unpleasant experience for me and I stayed three days. also other guests at night were extremely loud on the first floor and no one asked them to be quiet and they kept me up all night long.
Stayed 3 nights in Feb 2024
Response from General Manager on Mar 5, 2024
Dear Jess,Thank you for your review. We sincerely regret to learn of your disappointment with your experience. Your feedback about noise is understood, and we'll be sure to discuss it internally to determine ways of improving in this respect. It is our hope that you will give us another chance in the future to deliver a restful stay worthy of a perfect rating.

8/10 Good

Don

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and very satisfactory. The carpeted hallway needed to be vacuumed. The area for walking the dog was nasty. Previous dog owners had not cleaned up after their pets and the hotel had not cleaned up the area either. The staff was nice and allowed us to use the breakfast area in the evening for carry in pizza for our visit with relatives in the area.
Stayed 2 nights in Feb 2024
Response from General Manager on Mar 4, 2024
Dear Don,Thank you for choosing to stay with us at La Quinta Inn & Suites by Wyndham Sevierville/Kodak. While we are glad to hear our accommodations and staff left a positive impression on you, we apologize for our pet area. We will be sure to discuss your comments internally so we can make improvements to better our guests and their pets' experience.

6/10 Okay

Shelly

Traveled with family
Liked: Staff & service
The staff were exceptionally friendly and courteous. The breakfast was good. The room left alot to be desired. The beds creaked everytime you moved and the walls have absolutely no insulation so you can hear EVERYTHING that goes on in the rooms around you. The furniture and decor were not matching at all. It just seemed thrown together. For example: black door, 2 different colors of brown for floor, blue wall, aqua wall, green and brown window treatments, orange shower curtain. It just didnt make for a very peaceful room at all. The whole place could use some updating. It wasnt the worst hotel, but definitely not the best. I would not stay here again.
Stayed 2 nights in Feb 2024
Response from General Manager on Mar 1, 2024
Dear Shelly,Thank you for your feedback. We are thankful you enjoyed our staff and breakfast; however, we are saddened to hear our decor did not meet your standards. Our hotel did have a complete renovation in 2019. Please know that we will share your feedback with our team to further investigate and seize all opportunities to better our services.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Petra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very nice
Stayed 1 night in Feb 2024
Response from General Manager on Feb 9, 2024
Dear Petra,Thank you for your review and for giving us a perfect rating. We're delighted you had an enjoyable experience, and we hope you return soon!

10/10 Excellent

Mitch

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was tired and slept well!!!
Stayed 1 night in Jan 2024
Response from General Manager on Feb 1, 2024
Dear Mitch,We love nothing more than knowing you had a great night's sleep at La Quinta Inn & Suites by Wyndham Sevierville / Kodak! Thanks so much for being our guest. Anytime your travels bring you this way, allow us the pleasure of hosting you.

10/10 Excellent

Phil

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for our travel needs.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 22, 2024
Dear Phil,Thank you so much for the high rating. We're so happy to hear that our location was perfect for your needs. Please come back and join us again soon.

10/10 Excellent

Nelson

Excelente atención y servicio lo recomiendo , muy amigables con las mascotas
Stayed 3 nights in Dec 2023
Response from General Manager on Jan 9, 2024
Dear Nelson,It's delightful to hear you received excellent attention and service during your stay at La Quinta Inn & Suites by Wyndham Sevierville / Kodak. Your recommendation is much appreciated, and we look forward to welcoming you and your pets back again. Thank you for choosing us!

10/10 Excellent

Francisca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Leah

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Valerie

Needs updates to room and carpet
Stayed 1 night in Dec 2023
Response from General Manager on Jan 9, 2024
Dear Valerie,Thank you for being our guest. While we hope you had a comfortable stay, we'll consider your feedback as we plan for the future. Safe travels, and we hope to see you again.

10/10 Excellent

Roz

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Carmen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

CARL

Traveled with family
Liked: Staff & service
Stayed 1 night in Dec 2023

6/10 Okay

subrata

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall I would say good. Couple of things. 1. should privide few more towels. We were a party of 4 adults 2. One more Waste Paper Basket in the bathroom
Stayed 1 night in Dec 2023
Response from General Manager on Dec 24, 2023
Dear Subrata,Thank you for your feedback. We're glad to hear you had a good experience during your stay. Your suggestions regarding the bathroom are valuable to us and will be considered. We appreciate your input and look forward to providing more good stays in the future.

10/10 Excellent

Paul

Stayed 1 night in Dec 2023

8/10 Good

Glenda

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable, friendly staff and conveniently located.

10/10 Excellent

Sonya

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing was great, the only thing I would like to see instead of just one table in the center of two beds add an extra table on the other sides and, extra bath towels for those staying more than one night , and extra trash bags , it’s just a convenience to not have to go ask for those extra things, Oh and watch the breakfast biscuits they get hard , the thing they are put in is supposed to have water put under the holding pans so they stay soft , But no complaints it was clean and smelled clean , cause we checked for that before we decided to take our stuff in. I will be back to this hotel , Also Expedia needs to mention there is a pet deposit of 25 a night at this hotel
Stayed 3 nights in Dec 2023

10/10 Excellent

Bryan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Uncomfortable Beds
Worst La Quinta Inn beds I’ve ever slept on. La Quinta Inn is known for the pillow top mattresses for great sleep but not this hotel. Didn’t sleep much at all. Everything else was great about the hotel. But I could have slept better on the floor.
Stayed 1 night in Dec 2023
Response from General Manager on Dec 19, 2023
Dear Bryan,Thank you for your review. We're pleased to note that you had an enjoyable overall stay. However, we regret that your time with us was not as comfortable as you had hoped. Your feedback about the beds will be shared with our team for further consideration, as we are always seeking new ways to improve. It was a pleasure having you as our guest, and we hope you return in the future.

10/10 Excellent

Kailyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

2/10 Terrible

Bradley

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
The room was unbearably hot even tho we had the AC running and when we took a shower, the bathroom flooded everywhere. There was a leak under the tub. Breakfast was good and the staff was very friendly but the room itself really left a lot to be desired.
Stayed 1 night in Dec 2023
Response from General Manager on Dec 18, 2023
Dear Bradley,Thank you for being our guest and sharing your feedback. While we are happy you enjoyed our delicious breakfast and wonderful staff, we are sorry you had concerns with the accommodations. We will be sure to review your comments with maintenance to ensure everything is as it should be. We hope to have another opportunity to welcome you back and impress you further.

6/10 Okay

Mike

Traveled with family
Liked: Staff & service, room comfort
Beds were good. That’s most important to us. Employees and front desk were nice. The street side of the hotel took in Too much road noise all night. Maybe the other side should be better. Stayed three nights and Breakfast was same every day. Pretty average fare. Location close to Bass ProShop, Bucees , grocery store and good Mexican restaurants
Stayed 3 nights in Nov 2023
Response from General Manager on Dec 8, 2023
Dear Mike,Thank you for being our guest. We understand the need for a solid night's sleep, so we're pleased you liked our comfortable beds. Although it was our pleasure to offer you breakfast, should you desire other options, our team is happy to recommend nearby restaurants. Safe travels, and come back soon.

6/10 Okay

Amy

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel needs a good deep cleaning, re-painting, etc. It just looks rundown. There was trash overflowing from trash cans, trash in the landscape, etc. Front desk staff were very friendly and helpful though.
Stayed 2 nights in Nov 2023
Response from General Manager on Dec 7, 2023
Dear Amy,Thank you for offering feedback about your recent stay at our hotel. We're glad you enjoyed the helpful and friendly service of our staff. Your comments are important to us, and we'll use them as we continuously work to improve our facility. Please allow us to host you again should you return to Kodak.

2/10 Terrible

Shari

Disliked: Cleanliness, property conditions & facilities
After checking into the room, we noticed a strong smell of bleach and noticed the carpet appeared dirty. We then checked our mattresses and found blood stains along with other brown stains along the edges of the mattresses and box spring. We quickly went back downstairs and informed the staff and provided photos of the stains as proof. We requested a refund and found another hotel that was clean.
Stayed 3 nights in Dec 2023
Response from General Manager on Dec 6, 2023
Dear Shari, Thank you for taking a moment to share your honest feedback. We are disappointed that our accommodations were not what you expected. Providing clean, comfortable, and well-maintained lodgings is crucial to us, so we will use your feedback as a learning tool as we work to make positive changes. It is our hope that you will give us another chance to change your perceptions down the line.

6/10 Okay

Shant

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2023

4/10 Poor

Tammy

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The cleaning chemicals were over bearing and the bathroom had 3 different types of hair in bath tub. The carpets at front door and hall needed to be vacuuned/cleaned.
Stayed 2 nights in Nov 2023
Response from General Manager on Dec 5, 2023
Dear Tammy,We value your feedback and the time you took to share it with us. We regret that your stay fell short of meeting your expectations. Please know that we strive to provide top-notch accommodations and are disappointed that you were concerned about odor and your bathroom's cleanliness. Rest assured, our team will review our high standards when preparing our rooms between guests and do better going forward. We hope to regain your confidence in us on a future stay.

10/10 Excellent

Englysh

Traveled with family
Liked: Cleanliness, staff & service
Easy checkin and convenient location
Stayed 1 night in Dec 2023
Response from General Manager on Dec 5, 2023
Thank you for choosing La Quinta Inn & Suites by Wyndham Sevierville / Kodak. We're delighted that our check-in process was smooth and that you found our location convenient. It would be a pleasure to welcome you back soon for another hassle-free experience with us.

10/10 Excellent

Beverley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Thomas

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dog friendly. Rooms clean and updated nice big TV microwave and mini fridge
Stayed 3 nights in Nov 2023
Response from General Manager on Dec 5, 2023
Dear Thomas,Thank you for your review! We're thrilled you found our hotel dog-friendly and appreciated our clean, updated rooms and convenient amenities. It would be a pleasure to welcome you and your furry friend back to La Quinta Inn & Suites by Wyndham Sevierville / Kodak for another excellent stay.

4/10 Poor

Michael

Traveled with family
Liked: Staff & service
I want to start by saying the staff was extremely nice. I met three different individuals and they all were very respectful and professional. With that said, the stay was not one of the best that I have experienced. My elderly mother and I stayed the night for a Thanksgiving getaway. We did not get any sleep for the constant noise of other guests. The walls are very thin and the door does not insulate from the noise in the hallways, AT ALL. From the parking lot in the rear, we could hear something as low as people exiting cars, slamming doors, or kids outside passing football. It is my guess this is an older building that was renovated and still has many upgrades to make this up to par with the many other hotels in the area. I will not be staying here again for these reasons.
Stayed 1 night in Nov 2023
Response from General Manager on Nov 30, 2023
Dear Michael,Thank you for sharing your feedback, and we appreciate your kind words about our staff's professionalism and respect. We're disappointed your Thanksgiving getaway wasn't as restful as you had hoped due to noise disturbances. Your observations are duly noted and will help guide our future improvements. If there is any chance to welcome you back in the future and improve your perceptions, we'd be grateful for it.

2/10 Terrible

ana m

Traveled with family
Disliked: Property conditions & facilities
Bug in the bed
Stayed 2 nights in Nov 2023
Response from General Manager on Nov 30, 2023
Dear Ana,We follow a rigorous pest control schedule in order to keep unwanted guests at bay, so it is surprising to hear this. Nevertheless, thank you for bringing this to our attention. We will have our specialist follow up and provide additional treatment as necessary

2/10 Terrible

Cindy

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We checked in the first night and given a room, when we opened the door of our assigned room it had not been clean..ie bedding rolled up on the bed and stuff in the floor trash had not been taken out... I returned to the front desk and given another room..we checked in this room and didn't notice anything other than the smell...that night it stunk so bad like urine we left and got Lysol and sprayed the room .. I went downstairs and asked if they were going to clean the room the next day and was informed they would...we left that morning and returned late to find the room wasn't clean and I returned to the front desk at which time I was told tgey we're told the room was cleaned...so I cleaned the room with Lysol wipes and more Lysol...I obtained more clean towels and took out the trash wiped down the room...
Stayed 3 nights in Nov 2023
Response from General Manager on Nov 30, 2023
Dear Cindy,Thank you for offering feedback about your recent experience at our hotel. We're sorry you were disappointed with your stay. While not a common occurrence for our guests, your comments are important as we continuously work to improve our accommodations and service. Given another opportunity, we hope we can host you for the visit you expect.

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always have had a great stay
Have stayed here numberous times on our trips to Tennessee.They are always accomidating wither it is just for my arthritis legs to my puppies if i have them with me
Stayed 3 nights in Nov 2023
Response from General Manager on Nov 17, 2023
Dear Kathy,Thank you for your review. We're delighted you've consistently had great stays at La Quinta Inn & Suites by Wyndham Sevierville / Kodak. Your comfort and the well-being of your furry friends are important to us, and we're glad to have been accommodating. We look forward to welcoming you back on your future visits.

10/10 Excellent

Randal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place to stay when visiting Gatlinburg Area.
Stayed 2 nights in Oct 2023
Response from General Manager on Nov 8, 2023
Dear Randal,Thank you so much! We're glad you enjoyed being our guest at La Quinta Inn & Suites by Wyndham Sevierville / Kodak. We hope to see you again!

6/10 Okay

Thomas

Stayed 1 night in Oct 2023

4/10 Poor

Christopher

Traveled with pets, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We stay in La Quinta hotels all around the country, so we were hoping for so much more than we found here. Hotel was dirty and in rough condition, and our room smelled really bad. We were scheduled for the whole week, but we checked out after the first night due to the poor property condition. Staff is great, though.
Stayed 2 nights in Oct 2023
Response from General Manager on Oct 30, 2023
Dear Christopher,Thank you for taking the time to share your comments with us. We strive to provide our guests with clean and well-maintained accommodations and a fresh atmosphere, and we are sorry to hear about your concerns on these matters. Our team will review your comments as we work to uphold our standards. Thank you, and we hope to have the opportunity to show you a much better experience in the future.

4/10 Poor

Matthew

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
4 of the 5 pieces of gym equipment were broken. In the room the sprinkler heads were covered in dust, some of the fixtures were old and not all were in good repair. Smoke detector was falling off the wall. The door handle that was for the connecting room was broken which created a safety hazard if someone sat on the bench that was placed against the door. Dust all over which is an issue for anyone with allergies. There were a couple positives which were the continental breakfast, the bed was comfy and there were plenty of spots to plug in chargers. If you are looking for a cheap place to stay and just need a bed than this is a good option.
Stayed 3 nights in Oct 2023
Response from General Manager on Oct 30, 2023
Dear Matthew,Thank you for your feedback. We're glad you had a comfortable night's sleep and enjoyed breakfast. However, we apologize for any concerns about cleanliness and safety as well as for any issues with the gym. We'll look into your comments further, and we hope you'll consider staying with us again should you be back in the area.

10/10 Excellent

Krystiy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would recommend this specific La Quinta to anyone they are the nicest people and if you forget anything a dollar store is across the street and the supply full size bottles of Dove body wash, shampoo, and conditioner!! The rooms were very nice the beds were like a pillow if you like super soft fluffy beds. The mirror has and a beautiful light around it for your make up needs. Will definitely be back here and when I do I’ll be staying here.
Stayed 3 nights in Oct 2023
Response from General Manager on Oct 28, 2023
Dear Krystiy,Thank you for your glowing recommendation! We are thrilled you had a wonderful five-star experience at La Quinta Inn & Suites by Wyndham Sevierville/Kodak. We are glad you found our staff friendly and appreciated our convenient location. We look forward to welcoming you back in the future and providing you with another enjoyable stay.

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would definitley stay again.
Front desk attendant was very helpful and friendly.
Stayed 1 night in Oct 2023
Response from General Manager on Oct 28, 2023
Dear Elizabeth, It is wonderful to know that you had an excellent experience with us. Our team is committed to providing high-quality guest service, and we’re thrilled to hear that we made a good impression on you. Thank you for your kind words, and we look forward to seeing you again soon!

8/10 Good

william patrick

Stayed 3 nights in Oct 2023

10/10 Excellent

Thomas

Liked: Staff & service, room comfort
Disliked: Cleanliness
Room floor condition
Everything was good. Only issue was floors were very dirty and that was disappointing. But overall the rest was good
Stayed 1 night in Oct 2023
Response from General Manager on Oct 28, 2023
Thank you for staying with us at La Quinta Inn & Suites by Wyndham Sevierville/Kodak. While we are glad you enjoyed your stay, we do wish it had been completely seamless. Thank you very much for your feedback, as it helps us understand how we can improve our guests' experience. We will notify the respective teams of the issues with your room, so that they may be corrected. It is our hope you join us again, if ever in the area. It was a pleasure hosting you.

10/10 Excellent

Cyndi

Stayed 1 night in Oct 2023

6/10 Okay

Robert

Liked: Staff & service
Stayed 2 nights in Oct 2023

4/10 Poor

Morton

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Location was OK for us. Room was not refreshed 2nd or 3rd day. No Bar or Restaurant. Very limited time for the breakfast.
Stayed 3 nights in Oct 2023
Response from General Manager on Oct 18, 2023
Dear Morton,Guest feedback is always appreciated as we consider it a valuable learning opportunity. We sincerely appreciate you taking the time to share your experience with us. Please accept our apologies for not providing you with a stay that fits your needs and our own standards. As a result, we have notified our staff of your comments. Additionally, we are sorry if we didn't properly inform you of current housekeeping policies. Though we are not entering occupied rooms, we encourage guests to request anything that may need replenishing. Should you be in the area again, we would be grateful for another chance to change your perceptions of our hotel.

2/10 Terrible

Eddie

Liked: Cleanliness, staff & service, property conditions & facilities
Mattress was old and out of shape, like sleeping in a trough, also had a mattress pad that was to small for the bed which bunched up under the sheet. This was the worst night sleep I have ever had at any motel. Also the toilet was leaking going on and off all night. after the first night I reported all this to the desk clerk, which said wyndham furnished the mattress for the motel. He did offer to move me to another room.
Stayed 3 nights in Oct 2023
Response from General Manager on Oct 18, 2023
Dear Eddie,Thank you for your review. We are always seeking to improve, and your constructive feedback is helpful. It is our intention to provide our guests with well-maintained accommodations on all occasions, and we are very sorry to hear about the concerns that you had with your room. Our team will be alerted to these matters to ensure they are rectified promptly. It was a pleasure having you here, and we hope you give us another opportunity in the future to change your lasting impression.

6/10 Okay

Stephanie

Traveled with pets, Traveled with family
It was ok. Parts have been updated, vanity, smart mirror, while others remain very dated bad plaster work in shower to worn chair in the room.
Stayed 2 nights in Oct 2023
Response from General Manager on Oct 18, 2023
Dear Stephanie,Thank you for your feedback and for staying with us. We will make sure that our maintenance team is aware of your comments. Again, we appreciate your review and hope you will consider staying with us the next time you are in the area.

10/10 Excellent

Cyndi

Stayed 1 night in Oct 2023