Ratings based on 78 Verified Reviews

3.9 out of 5
78% of guests recommend
3.8 Room cleanliness
4.1 Service & staff
3.6 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 31, 2017
GOOD STAFF, ON BEACH, PEACEFUL WITH COOL OCEAN BREEZZE.
4 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

Secluded and chilled

Posted Aug 11, 2017
A really chilled place with its own beach and beachside bar playing soothing tunes. Decent food and good happy hour offers. There is also a pool and loungers. Ideally situated to watch the sunrise and the sunset. Lovely views. The place itself needs a bit of TLC and the room was basic but good for the price. Not really walking distance (at night) to the livelier parts but a walk along the beach brings you to lots of good bars and things so it's not isolated. Andy the owner picked us up and gave us some good tips. He and the other staff were really friendly. Just wish the bar was open later - at least to midnight if there are people in the bar. Well worth a visit and to stay.
4 out of 5
by A verified traveler

Full moon

Posted Jun 14, 2017 on Hotels
Beautiful resort, peaceful for going to the full moon party staff were very helpful. My only concern was the door being broken on arrival, this was dealt with the next day and the smell from the bathroom smelt very rotten.
Comment from Hotel Management
Jun 16, 2017
I am sorry to hear that your room wasn't what you expected, next time please inform us if there are any issues so we will do our best to make your stay more pleasant. kind regards, andy
4 out of 5
by Cofi

Posted May 15, 2017 on Hotels
Comment from Hotel Management
Jul 3, 2017
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,
4 out of 5
Recommended
for Everyone
by A verified traveler from Adelaide, South Australia

Nice resort by the beach.

Posted Apr 8, 2017 on Lastminute
Picturesque location on the beach. Friendly and helpful staff. Great holiday experience.
5 out of 5
by A verified traveler

Beautiful hotel! Exceeded Expectations!

Posted Dec 8, 2016 on Hotels
This hotel was WONDERFUL and highly exceeded our expectations! We had a villa RIGHT ON THE BEACH and the villas were so romantic being able to simply open the curtains and feel like you are on a private beach to yourself. Also, the staff was amazing! We originally booked the hotel because we planned to go to Halfmoon Festival, but it was cancelled right before our trip... we debated even going to the island since our purpose was to go to HMF, however, I am so glad we made the trip! The beach this hotel sits on is private and it is so beautiful and peaceful! Also a great place to watch the sunset. Overall this hotel exceeded our expectations and the staff did a fantastic job making us feel welcome. Also, the owner of this hotel is co-owner of HMF, so when they have the festival they provide transportation to the festival! And he said while the HMF's have been cancelled, they have been completely renovating the grounds to make it bigger and better! I would recommend this hotel to anyone going to HFM or looking for a peaceful get away! Koh Phangan has so much more to offer and wish we had more time on this beautiful island!
Comment from Hotel Management
Mar 6, 2017
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Koh Samui Beach Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
4 out of 5
by A verified traveler from New York

It has a beautiful view and nice pool but I wouldn

Posted Jun 26, 2016
Great time but I had to walk Down and up a mountain to check in at the hotel .
Comment from Hotel Management
Mar 6, 2017 by Nathakan Thongsuk, Hotel Management
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,
2 out of 5
by A verified traveler from London

Would not recommend to anyone if you expect 4 star

Posted Apr 18, 2016
All started that we expected a 4 star hotel with some service. As soon as we arrived we expected a reception but there was none, instead a rude old lady at the bar. There was no free pick up from the port as announced and the resort is off a massive hill that no driver wants to go down. Only for extra cash. When we arrived the room was dirty and full of ants. Shower head leaking and shower on top of the toilet. Sink was leaking terribly as well so if you want to brush your teeth prepare to get your feet wet. After 2 days of stay they served out of date food for breakfast. After my complaints the manager stop talking to us. The pool was dirty and full of leaves too. There was no room service, until you go and ask for it. As we were checking out we asked for the resort driver to take us to the port but been told that he is sleeping after the party and we need to take a cab. Of course for extra charge because no driver wants to go down the hill.
Comment from Hotel Management
Mar 6, 2017 by Nathakan Thongsuk, Hotel Management
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Koh Samui Beach Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure Koh Samui Beach Resort, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
4 out of 5
by A verified traveler

Posted Sep 22, 2015 on Hotels
It was a good looking hotel, with its own small private beach. Good for couples, bad for anyone else. Not in a good location close to any attractions
Comment from Hotel Management
Mar 6, 2017
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Koh Samui Beach Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
5 out of 5
by Nicolas

This traveler left a rating score only Posted Aug 13, 2015 on Hotels