Ratings based on 142 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
95% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

private beach

Posted Sep 17, 2016
Location: If you like to get 'local', Lamai night market on Sunday evening is a must. There is shuttle bus to Chaweng beach ( town centre) everyday
Many years, Banyan tree always look after us well. Extremely helpful staff, always make us feel welcomed. Great facilities. Mom and me enjoyed the yoga class. Dad enjoyed the beautiful beach. Thank you, banyan tree, gave us a wonderful quite family time.
Comment from Hotel Management
Sep 21, 2016 by remko.kroesen@banyantree.com, Hotel Management
Dear Han, Thank you for staying at Banyan Tree Samui for your recent travels and for sharing your comments. From our warm, attentive team to the complimentary yoga sessions on offer from our in-house instructor, Bikram, to the serene setting of our private bay to the sights and tastes found at the Sunday Night Market in Lamai, just 10 minutes away; I am delighted to read that all combined to create a relaxing family getaway. Han, thank you once again and it would be our pleasure to welcome you back for another memorable stay. With kind regards, Remko Kroesen General Manager
5 out of 5
by A verified traveler

Posted Aug 25, 2016
(^∇^)
5 out of 5
by A verified traveler from SG

Wonderful stay

Posted Jul 19, 2016
very impressed by how they maintained their standard across all banyan tree hotels. Service was almost impeccable and they paid attention to little details to make guest feel pampered and well taken care of. We had a great stay and we will be staying in more of banyan tree hotels in time to come. Love it.
Comment from Hotel Management
by remko.kroesen, Hotel Management
Dear jia zing, Thank you for continuing to choose Banyan Tree as your preferred choice for your travels and for your return visit to our property. It is wonderful to read that you felt the warm, attentive service from our entire team and that we were able to cater to your each and every need to provide you with a relaxing and memorable stay. jia zing, thank you once again for your stay. As returning to our properties is the highest compliment we can receive as a brand, I appreciate you choosing our varied locations around the world. With kind regards, Remko Kroesen General Manager
5 out of 5
by A verified traveler from Hong Kong

海灘景觀很美

Posted Jul 4, 2016
職員態度一流,了解客人的需要, Spa Centre值得一試,很不錯的經驗,有專車來回市中心,交通方便。。。會推介給其他人.................
2 out of 5
by A verified traveler

Worst gettaway I could get

Posted Jun 29, 2016 on Hotels
Being a 5 stars hotel is able to allow your guest to feel like home during the stay, however, it was a big disappointment during my stay in Bayan Tree Koh Samui. First, concierge are unwilling to assist or offer other alternative solutions for our excursion needs. Second, upon check out my villa host asked for the thermometer I borrowed from the hotel instead of offering any additional medical help. Third, my villa host asked for the mailing fees for my 2 postcards. I am a frequent traveler for both business and leisure but I have to say this was one of the worst hotel experience I have ever had not even mentioning that was my honeymoon with my wife.
Comment from Hotel Management
Jul 22, 2016 by Remko Kroesen, Hotel Management
Dear Valued Guest, Please accept my sincere gratitude for your decision to choose Banyan Tree Samui to celebrate your anniversary. It is with genuine disappointment to learn of the areas in which we did not meet your expectations. We take constructive feedback such as yours very seriously, and in reference to the incidents which you experienced as well as the perceived unprofessional service, I wish to reassure you that these issues, which you have taken the time to bring to our attention, are important to us and have already been discussed with those involved. I appreciate you providing me the opportunity to give you a phone call in order to listen to your concerns as well as to share our perspective on the matters you brought up. I sincerely hope our conversation helped to aid in our effort to redeem ourselves and to reinstate your trust in our brand. As a Banyan Tree property, we take pride in delivering the highest standards of service. Our commitment to service excellence can be seen across numerous reviews. It is unfortunate that your experience did not meet your expectations and that the positive aspects of your stay did not stay foremost in your mind. Thank you for your stay with us and I regret that we were unable to convert you into ambassadors of our brand. I hope that you will consider to visit our sister properties around the world and allow us the opportunity to hopefully reinstate your trust in Banyan Tree. With kind regards, Remko Kroesen General Manager
3 out of 5
by Roaming Roman from Abu Dhabi

Not for young families

Posted Jun 22, 2016 on Hotels
great service and staff all go out of the way. However the villa they gave us was totally inappropriate given it looked into nothing expect dense vegetation and a shall pool of brown water: perfect for mosquitos and less than remotely ideal for humans esp those travelling with 2 young children as we were! Avoid C3 at all costs. Also villa itself quite small with almost no storage space and given the mosquito scene all related outdoor space was basically unusable incl the pool. Great resort in every other aspect. One further word of caution: Samui is far from being paradise lost. Quite dingy and at times down right dirty!
Comment from Hotel Management
Jun 29, 2016 by Remko Kroesen, Hotel Management
Dear Roaming Roman, Thank you for choosing Banyan Tree Samui as your holiday destination. It is fantastic to hear that our team provided service that met your expectations; however, it is unfortunate to read of the various drawbacks you have highlighted. I regret to read that you were bothered with mosquitoes during your stay. As a resort located in the jungle area of Samui, we, naturally, face problems with mosquitoes; however, we do have a weekly eco-friendly pest control service to combat this issue. Moreover, both an electronic repellent device as well as a citronella and lemongrass spray is made available in each villa. I understand that mosquito bites can be a nuisance and certainly takes away from the comfort of enjoying the outdoor areas. During a future visit, please do not hesitate to contact your Villa Host who would be glad to provide additional repellent for you or to have the pest control service visit the area surrounding your villa. We strive to cater to both couples and families alike, and have received positive comments for our services aimed at our young guests. It is disappointing that our wide range of activities from morning through to later afternoon at our Kids’ Club did not appeal to you nor provide you with suitable options for entertaining your two children. In an effort to improve this area of the resort, we are working to relocate this facility to nearby the kids’ pool and the beachfront lawn area in order to offer a more-inviting setting complete with an even wider range of activities on offer. We would be truly honoured to welcome you back once again to show you this new addition to our resort and to be of service to your two children. As a Banyan Tree property, we take feedback such as yours seriously and I have already shared this with our team for their acknowledgement and to take appropriate action in order to deliver a better experience for our future guests. After having followed up directly with Pop, our Executive Assistant Manager, and Pang, your Villa Host; I learned that both of them met with your during your stay and your Villa Host provided buggy service on a daily basis. Neither of them mentioned that you shared your concerns with them on any occasion. As a result, this left us with minimal options to rectify these issues and to put a positive note on your time with us. Roaming Roman, thank you once again for your stay with us. I hope these few incidents you experienced do not mar your overall perception of our brand and I do hope you will honor us with a return visit to our property and allow us the opportunity to show you the improvements we have made. Should you care to visit other locations, we would be honoured if you continued to choose our brand as your Sanctuary for the Senses. With kind regards, Remko Kroesen General Manager
5 out of 5
by A verified traveler from new delhi

Very nice hotel

Posted Jun 21, 2016
The beach is private but it's not really white sand and large. The hotel and it's staff are very good and overall it's was a great experience to stay at banyan tree. Pricey for all activities and food but then it's a first class all the way. I am a returning customer to banyan tree worldwide and they treat that in importance.
Comment from Hotel Management
Jun 24, 2016 by Remko Kroesen, Hotel Management
Dear amar, Greetings from Banyan Tree Samui, your Sanctuary for the Senses! Thank you for continuing to choose our brand for your travels and for taking the time to share your comments. It is fantastic to read that your experience at our resort was great. It is feedback such as yours that reaffirms our commitment toward delivering service excellence each day and creating memorable stays for our future guests. amar, thank you once again for your stay and we look forward to welcome you back in the future. With kind regards, Remko Kroesen General Manager
5 out of 5
by A verified traveler from hk

Private beach, stunning sea view and villa

Posted Jun 20, 2016
Banyan has my fist time in Samui an unforgetable trip. The resort itself is stunning. Villa is big and clean. The private beach of the hotel is quiet and beautiful. Staff there are all friendly and the service is remarkable.
Comment from Hotel Management
Jun 24, 2016 by Remko Kroesen, Hotel Management
Dear christabel, Greetings from Banyan Tree Samui! Thank you for your first visit to Samui and for your generous comments regarding each part of your tropical getaway including the comfort of your villa, the scenic views of our bay, the tranquility found amid our private bay and the service from our entire team. It is their commitment to service excellence which creates experiences such as yours and I have already shared your feedback with them to recognize the quality of service, professionalism and attentiveness delivered during your stay. christabel, thank you once again for choosing Banyan Tree Samui. It would be our pleasure to welcome you back and to provide another equally memorable stay. With kind regards, Remko Kroesen General Manager
4 out of 5
by ATSUMI from OKAYAMA

チェックイン時の対応

Posted Jun 18, 2016 on Hotels
Hotels.comで宿泊予約をしたが、バウチャーがないなどと言われ、日本語で打ち出して持って行った予約ページを差し出した。予約確認はしなくて良いはずだが、ホテル側が確認をとるのに時間がかかりチェックイン時から不愉快な思いをした。
Comment from Hotel Management
Jul 22, 2016 by Remko Kroesen, Hotel Management
Dear ATSUMI, Thank you for making Banyan Tree Samui your choice during your recent holiday and for sharing your feedback. I regret to read of any inconveniences that occurred upon check-in and that your arrival was not as you anticipated. I have shared your comment with our Front Office team to investigate your concerns. I hope all other aspects of your stay were enjoyable and that this minor drawback you experienced did not detract from your overall relaxation. ATSUMI, thank you once again for your stay and we would be delighted to welcome you back in the future to show you the improvements we have made. With kind regards, Remko Kroesen General Manager
5 out of 5
by A verified traveler from bahrain

Extraordinary

Posted Jun 12, 2016
Pros: every thing food services hospitality great staff, accommodation view , all excellent
Location: I stayed most of the time at the resort
one of the most beautiful resort /i had ever stayed in
Comment from Hotel Management
Jun 15, 2016 by Remko Kroesen, Hotel Management
Dear ESK, Thank you for making our resort the destination for your tropical getaway. I am delighted that our service, cuisine and views from various vantage points around the resort combined to create a most memorable holiday for you. ESK, thank you once again for choosing Banyan Tree Samui and it would be our sincere pleasure to welcome you back in the future and to deliver another relaxing and rejuvenating escape. With kind regards, Remko Kroesen General Manager