Ratings based on 313 Verified Reviews

4.2 out of 5
89% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Santa Clara, CA

Nice villa on the beach

Posted Jan 17, 2017
Pros: Location, room
Cons: No email monitoring. When I tried to make arrangements for an airport pickup, no responses to email. i had to call Thailand from the US
Location: Right on the beach. On the same beach off of the hotel property are wider stretches of sand, cheaper restaurants, massage huts and the W hotel.
I booked a beachfront villa with private pool and I couldn't have made a better choice. Yes, it isn't the best beach on the island, but it's a great beach if you want to avoid the crowds and just want to enjoy the environment and the atmosphere. During high tide, the beach on the property is under water, but you literally have to walk a few yards in either direction of the hotel and you'll find awesome stretches of sand. Within walking distance on the beach are other cheaper restaurants and massage huts as well as the W hotel which has an awesome bar that is open to non-residents. Love the free amenities including paddleboards, breakfast buffets and return bus to airport. I didn't leave the hotel or the surrounding beach areas at all. If you ever wanted to know what it would feel like to stay on a deserted island, but with awesome amenities and food, this is the place to be.
3 out of 5
Recommended
for Everyone
by A verified traveler from Portugal

Nice hotel. Very quiet.

Posted Jan 7, 2017
Need some improvements in rooms and organization...
5 out of 5
Recommended
for Everyone
by A verified traveler

Fair House Villa

Posted Dec 26, 2016
Everything excellent! Very happy! Big room, toilet, and balcony with view on top of hill.
Comment from Hotel Management
Jan 10, 2017 by Napaphat C., Hotel Management
Dear Mr. Anonymous, Greeting from Fair House Villas & Spa, Koh Samui Thank you very much for your kind to comment our service at Fair House Villa & Spa and we are looking forward to welcome you to star our hotel again. Best Regard, Napaphat C. E-Commerce Manage
5 out of 5
Recommended
for Everyone
by A verified traveler from Cape Town, ZAR

Excellent experience

Posted Dec 10, 2016
Peaceful, beautiful, well run and friendly. I wouldn't stay anywhere else on my next trip
Comment from Hotel Management
Dec 14, 2016 by Napaphat , Hotel Management
Dear Mr. Kevin, Thank you very much for you kind interesting to choosing stay with us at Fair House Villas & Spa, Koh Samui and we are hoping to welcome you stay with us as soon. Best Regard, Napaphat C. E-Commerce Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Great place to stay!!!

Posted Nov 27, 2016
The hotel staff were extremely nice and welcoming! The beach was 20 feet from our room, facilities were clean and well kept and service was excellent! There are free shuttles to Chaweng and Fisherman's market daily. This is the place to stay if you want a vacation filled with R&R. It is hidden away from the main streets so you have to travel a little to hit the crowds. Just what we were looking for!
Comment from Hotel Management
Dec 14, 2016 by Napaphat , Hotel Management
Dear Mr. Jeremiah, Thank you very much for your kind interesting to choosing stay with us at Fair House Villas & Spa, Koh Samui and we are hoping to welcome you to stay with us as soon. Best Regard, Napaphat C. E-Commerce Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Sydney, Australia

Great stay, beautiful sunsets.

Posted Nov 27, 2016
Great resort definitely good value. Facilities were adequate for our stay however there was some renovations to the main pool area and we were unable to use it for the most part of our stay. The property is looking a little tired in parts but definitely was clean and service was great and staff were very attentive. The hotel gym is not much (if you wish to use it) and some of the equipment is out of service. Drinks and food were more expensive but I suppose that is to be expected.
Comment from Hotel Management
Dec 14, 2016 by Napaphat , Hotel Management
Dear Mr. Dan, Thank you very much for your kind interesting to choosing stay with us at Fair House Villas & Spa, Koh Samui and thank you very much for your kind to comment our service and we are developing to be the best for welcome you back to stay with us again. Best Regard, Napaphat C. E-Commerce Manager
5 out of 5
by A verified traveler

Posted Nov 25, 2016 on Hotels
Comment from Hotel Management
Dec 26, 2016 by General Manager, Hotel Management
Dear Mr. and Ms, Greeting from Sales Department of Fair House Group Regarding an information, our hotel teams are thank you very much for your kind to comment us about our service. Finally, we hope you choosing stay with us again. Best Regard, Napaphat C. E-Commerce Manager
5 out of 5
by A verified traveler

Posted Nov 18, 2016 on Hotels
It was fab!
Comment from Hotel Management
Dec 26, 2016 by General Manager, Hotel Management
Dear Mr. and Ms, Greeting from Sales Department of Fair House Group Regarding an information, our hotel teams are thank you very much for your kind to comment us about our service. Finally, we hope you choosing stay with us again. Best Regard, Napaphat C. E-Commerce Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from nm

Very quiet place

Posted Oct 24, 2016
Location: Pastoral
Beautiful room, very kindly staff, the location is quietly but if you rent motorbike it's not more than 7 minutes to chaweng center.
Comment from Hotel Management
Oct 31, 2016 by Napaphat C., Hotel Management
Dear Mr and Ms. Thank you very much for your kind interesting to choosing stay with us at Fair House Villas & Spa, Koh Samui. We are thank you very much for your kind comment at our hotel as per your stay. Therefore, we are hope you to stay with us again. Best Regard, Napaphat C. E-Commerce Manager
2 out of 5
by A verified traveler

No customer service. Management needs an upgrade

Posted Oct 8, 2016 on Hotels
I stayed here a year ago and had a great experience and that is why I chose it again. I'm not sure what changed this year but there was definitely no customer service (e.g. Called for taxi day of departure-they didn't call until my bill was squared away which I thought would be a few quick keystrokes). No one including the manager seemed to be adept at figuring how much I owed and they couldn't have cared less if I missed my flight. I booked on this site, made a mistake in getting on bed instead of two as was traveling with a friend. Instead of simply accommodating us with a room with two beds they gave us a cot for the first three days. this place was definitely a vacation buzz kill. I will not go back here and would only recommend it if you like to be treated poorly. One positive was the restaurant staff, friendly, professional.
Comment from Hotel Management
Dec 26, 2016 by General Manager, Hotel Management
Dear Mr. and Ms, Greeting from Sales Department of Fair House Group Regarding an information, our hotel teams are thank you very much for your kind to comment us about our service. Finally, we hope you choosing stay with us again. Best Regard, Napaphat C. E-Commerce Manager