Overall great with minor observations
Posted Jul 22, 2014 on Hotels
Great value, great service, great setting (beautifully cared for, lush gardens) and the location (about 10 mins walk down the beach to Fisherman's Village) suited us perfectly. Free wifi which worked well most of the time. A few minor observations - the "2 for one" lunch menu is a nice idea but we didn't find it very practical as we seldom wanted two of exactly the same thing. The wooden platform our mattress was on (room 133) was pretty creaky. The airconditioning was quite noisy even though we turned the fan down to low. There are signs in reception saying that there is a computer you can use for a payment but when I asked the staff said they didn't have one any more. Fair enough, most people are on iphones these days anyway, but why not just take down the signs? The massages on offer by the team between the beach and pool were great. I had a "foot scrub" as well one day and the chemical painted on the sole of my foot actually burnt a small hole in the skin (about the size of a NZ 10 cent coin on the side of one of my feet. I have no idea why it only did this in one place, and its healing up ok so I'm not worried about it but it has put me off having any treatments involving applying products which are not properly branded. These are all minor points, I would happily go back to Lawana Resort and would definitely recommend BoPhut as a location.
Comment from Hotel Management
Jul 29, 2016 by suwan, Hotel Management
July 29, 2016. Dear Cab, Thank you very much for your comments in complete details. Since your visit, we have done further improvements on our facilities. We have new air condtioners for all our rooms. Wifi signals are strong in every room and public area and free for all our guests as usual. We love to hear suggestions so we can improve further. Please come back. Suwan