A cute resort. Good visit so far but could be a lot better. Attentive and very polite staff, the pool area, shuttles and our spa day was great. However our safe broke, shower is cold all the time, bathroom floor doesn't drain and we have had issues with the Wi-Fi. This place has the potential to be a luxury resort, but is in urgent need of renovation and some attention to detail, if you create something beautiful maintain it. Many returning customers we met have said that the place needs some urgent work. That being said the visit has been ok, but we expected a lot more but there was no 'Wow'.
Comment from Hotel Management
Jun 11, 2016 by Mantra Samui Team, Hotel Management
Thank you for taking your time to share your experience from you recent 5 nights stay at our Wow Ocean View Room with us. We are thrilled to hear that you and Lucia enjoyed our hotel accommodation, facilities, staff service, and the hospitality that we provide our guests at Mantra Samui Resort.
With regards to your comment on your in-room safe box, shower, and drainage, we wish we were informed during your stay. So that, we can send our Engineer team to ensure that all in room facilities function properly.
Regarding the hotel interiors and exteriors condition, we understand that it is due to an upgrade period. We have already decided to close down our hotel for renovation to ensure that our guests are not let down by the overall service and stay at our hotel. With that being said, we hope that we can better your expectation on your next visit :)
Thank you again, Alexander, for sharing your hindsight. We hope to welcome you and Lucia again soon.
Thank you and best regards,
Mantra Samui Team