Beach bar

Reviews of Mercure Samui Chaweng Tana Hotel

4 out of 5
Mercure Samui Chaweng Tana Hotel
37/97 Moo 3 Bophut, Koh Samui, Surat Thani

Reviews

8.4

Very Good

Rating 10 - Excellent. 131 out of 332 reviews" "
Rating 8 - Good. 143 out of 332 reviews" "
Rating 6 - Okay. 44 out of 332 reviews" "
Rating 4 - Poor. 12 out of 332 reviews" "
Rating 2 - Terrible. 2 out of 332 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

8/10 Good

Jeanette

Traveled with partner
Liked: Amenities, property conditions & facilities
Hotel is very clean, tidy, beautifully maintained and well set out. It is near a lot of different dining options also. Breakfast was adequate with a number of fresh choices but not as good as some of the other hotels I have been to. Staff were very helpful in getting eggs orders done, but every time I asked for an omelette, it was still raw (runny) on the inside which put me off. Bacon was so cold and hard the only way to eat it was to pick it up in your fingers. Could not pick it up with a fork. Not sure why it was always stone cold - whether that was the plan or whether the heating device was not working. The only other gripe I have is that a lot of arrogant Europeans seem to think the lilos belong to them. Every morning when there was nobody about anywhere, all the lilos were reserved by people placing towels on them and then disappearing for hours on end until they were ready to use them. There is very small signage saying not to do it, but it is not enforced. So the rest of us who pay the same money to have use of all the facilities have to go without. Wrong. The area itself is in the quieter part of Koh Samui. Catching a taxi to central KS for a 7 mIn journey was quite expensive, and even dearer to come back.
Stayed 9 nights in Mar 2024

10/10 Excellent

Chayanis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10 staffs
Stayed 4 nights in Jan 2024

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay here, very new hotel, good facilities, beautiful pool, staff were fantastic
Stayed 5 nights in Jan 2024

10/10 Excellent

Sanil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing resort and beach is gorgeous!
Stayed 4 nights in Aug 2023
Response from Mercure Samui Chaweng Beach Tana on Oct 6, 2023
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Mercure Samui Chaweng Beach Tana

10/10 Excellent

ros

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
highly recommend
A very beautiful place. I am staying there for the third time and will come again. highly recommend
Stayed 5 nights in Jun 2023
Response from Mercure Samui Chaweng Beach Tana on Jul 8, 2023
Dear Ros,Thank you for your trusting and always support Mercure Samui Chaweng Beach Tana. We are so grateful for the pleasure of serving you and glad we met your expectations.Looking forward for your next visit.Best Regards,

10/10 Excellent

ros

Stayed 4 nights in Jan 2023
Response from Phoebe on Jan 30, 2023
Thank you very much for your review. We very appreciated it. We hoping that we will have a chance to service you again next time visit Koh Samui.

10/10 Excellent

Leszek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
super nice sfaff,amazing location
Very nice hotel,superb location,clean and stylish.Front desk and travel agent were so helpful and friendly.Special thanks to Nancy,Luan and Nina.We will be happy to stay again.
Stayed 5 nights in Dec 2022
Response from Be on Jan 14, 2023
Thank you very much for your comment. We are appreciated :)We hoping that we will have a chance to service you next time visit Koh Samui.Have a great day.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spontaneous vacation
We had a very pleasant 3 night stay at Lindos Sun. The hotel's setting is unique, as it designed like a greek village with white houses. The rooms are very comfortable and pretty. Beds are very comfortable and the room is very well appointed. The meals (breakfast and dinner) are very good, with a big array of both greek and international foor, with many seafood options available. Food was delicious. Only downside is that at dinner, there are no water dispenser, and any beverages must be purchased, though are reasonably priced. The pool is really pretty and big, with many chairs and loungers near it. Overall, a highly recommended hotel. We recieved an early check in (12 pm) and breakdast for our early departure (5am)
Stayed 1 night in Aug 2022
Response from Mercure Samui Chaweng Beach Tana on Aug 29, 2022
Dear Guest,We very much appreciate your comments regarding your stay at the Mercure Samui Chaweng Tana. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

Tomokazu

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and hygienic.
It is brand new hotel. Very clean and a lot of security camera and security guys inside. Feel really comfortable. It has beach access and there is nice pool as well. We really loved to stay here.
Stayed 2 nights in Jul 2022
Response from Mercure Samui Chaweng Beach Tana on Aug 11, 2022
Dear Mr. Tomokazu, Thank you very much for taking time tell us about your experience. We are glad to hear that you love this hotel. Looking forward to welcoming you again in near future.

10/10 Excellent

Aleksandar

Stayed 1 night in Jul 2022
Response from Mercure Samui Chaweng Beach Tana on Jul 22, 2022
Thank you for taking time review your stay. We're glad to see that you're enjoyed. Looking forward to welcoming you again.

10/10 Excellent

Hillel

Stayed 1 night in May 2022
Response from Nina on May 24, 2022
Dear Hillel, Thank you for your reveiw. We are glad that you had a great time with Mercure Samui Chaweng Beach Tana

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
Large clean rooms, quiet, great staff, good buffet breakfast, beautiful swimming pool, good WiFi. The hotel is not directly on the beach, and about a mile south of the most popular Chaweng Beach area, but it’s a good value. Easy to get around if you rent a scooter, available directly across the street.
Stayed 2 nights in Feb 2020

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property was old and dated. The room was musky and the blanket was old and damp. I was bitten by bed bugs too.
Stayed 2 nights in Jan 2020

6/10 Okay

Verified traveler

Stayed 4 nights in Jan 2020

6/10 Okay

Panagiotis

Traveled with group
Stayed 1 night in Dec 2019

8/10 Good

GUY

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay,except the 5 th night doesn't want to offer us the breakfast because the stay was 20 euros more expensive and ti ask them to make a commercial gesture and they didn't want.At this point they were pretty rude with us ,normal that's the bad french hospitality and i can say that because i am french!Except that everything was ok!
Stayed 1 night in Dec 2019

8/10 Good

GUY

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The journey was good but dissapointed at the end because we stay 5 nights and we would like to stay one more night but the price raise about 20 euros more..,so i asked if i can pay the same price than the 5 others nights and they say no.Not very sympatical and friendly specially be cause the hotel is not full.They prefer to loose 66 euros .It was hood in a way becayse we find a nicer hotel close to the beach and cheaper.
Stayed 1 night in Dec 2019

8/10 Good

GUY

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Byazit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Nov 2019

6/10 Okay

hong har

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
property too old. Decor too grey n dark. hotel too dim n dark. toilet roll of bad quality, towels too old . swimming pool looks very dirty.Staff are friendly, bed is comfy. alot of shop n restaurant around hotel.
Stayed 2 nights in Nov 2019

10/10 Excellent

George, Port Orchard Wa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and quite even with the construction work going on across the street. Beds were a little too firm. Great property and staff.
Stayed 7 nights in Sep 2019

8/10 Good

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room, bad food
The room was very nice and the service was good. The only downside was that the food we ordered from room service was pretty bad.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite area nearby everything shopping beach and eatery
Stayed 5 nights in Sep 2019

8/10 Good

Adam

Liked: Cleanliness, property conditions & facilities, room comfort
Good but there is better choices.
right in the hustle bustle of Samui. Road works were happening when we were there so noisy and smelly. If you want peace an quiet then this is not for you. Pool is nice but not really any good for sun bathing. Staff were friendly but as a city tourist area you felt like another number rather than a valued customer.
Stayed 1 night in Aug 2019

10/10 Excellent

Astrid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money
Stayed for 20 days. Very nice hotel. Functional room. Very clean exelent bedlinen. Good service. Very nice and helpful staff. Nice breakfast. Very nice pool and sunbeds. Thick towels 👏😊 Recomend this hotel. Very good value for money
Stayed 10 nights in Jun 2019

10/10 Excellent

Eli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 12 nights in Apr 2019

10/10 Excellent

Irma, Brentwood, CA USA

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Mercure is lovely. Conveniently located, within walking distance of the beach, a massage, a fruit smooth or a drink. The hotel rents motorbikes and they won't require you to leave your passport! We/ve had to leave our passports at rental places in the past and its always left us feeling leery. The staff is amazing, super attentive and responsive.
Stayed 3 nights in Apr 2019

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, friendly staff, quiet area of Chaweng
Lovely stay at the Mercure, yes they are busy upgrading the beach area so no pool bar but this didn't affect our stay. Situated on the outskirts (quieter) area in Chaweng which suited us, 2 minute walk to the beach and about a ten minute walk to centre of Chaweng. Hotel staff very friendly and helpful, our luggage didn't arrive and reception were really good at helping us getting it sorted. It was my birthday during our stay and the hotel made an effort to make me feel special. As the hotel is close to the beach the pool was very quiet, no problem with sun beds. Pool bar/food nice and reasonably priced. Breakfast buffet good and always restocked regularly, smoothie shots, fresh juice, freshly cooked eggs/omelettes as well as continental and thai choices. Would definitely use the hotel again if visiting this area.
Stayed 13 nights in Mar 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was comfortable and the staff was very helpful. It was also a great location because we could walk to most if the places we wanted to visit.
Stayed 5 nights in Feb 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, many food outlets close by, short walk to the beach overall a nice hotel
Stayed 14 nights in Dec 2018

8/10 Good

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were lovely; very helpful, which was all the more welcome because we were trying to get off the island to escape Storm Pamuk. The hotel is in a good location - not right on the beach, but only a short walk - near lots of restaurants and bars. Our room was decent; attractive decor, clean, comfortable bed, spacious bathroom. The only things we would criticise are the fact that they changed our towels every day despite our hanging them up to be reused in an effort to be environmentally responsible, and that the fruit at breakfast was a little bit past its best.
Stayed 3 nights in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice quiet hotel. Staff very pleasant and helpful. Not too much choice for breakfast food but all very nicely presented. Nothing was too much trouble for the staff and always smiling as usual
Stayed 3 nights in Dec 2018

4/10 Poor

Verified traveler

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities
It’s old and small and many lizard everywhere. Not what we expected
Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2018

8/10 Good

Verified traveler

Stayed 4 nights in Dec 2018

8/10 Good

Verified traveler

Stayed 6 nights in Dec 2018

8/10 Good

Verified traveler

Stayed 7 nights in Dec 2018

10/10 Excellent

Hovert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value hotel for relax and explore good food
The staff are very friendly, especially the driver who sent us to the airport, the front desk staff also very nice. room size a bit small, the interior and furniture simple, cleanliness are very good.
Stayed 1 night in Sep 2018

8/10 Good

DP, London

Liked: Cleanliness, property conditions & facilities, room comfort
Close to amenities
Hotel is ideal for a quick stop over due to its location. Beach facilities are excellent. Great choice of breakfast!
Stayed 2 nights in Aug 2018

10/10 Excellent

Brian, Kings Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value for money, close to the beach
The hotel is lovely, with all staff very friendly. It is literally minutes from the beach, but is about 15 mins walk to the centre of Chaweng. Perfect place to stay to enjoy exploring.
Stayed 5 nights in Aug 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Very nice staff and rooms very clean.
Great location, friendly staff would highly recommend.
Stayed 8 nights in Jul 2018

8/10 Good

Steen Skovlund

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very sweet people
Very good
Stayed 7 nights in Jul 2018

10/10 Excellent

luke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice hotel if you don’t have to be on the beach. Although this is a 2 min walk to the beach, so still convenient. I loved it. Quiet rooms, clean and comfortable.
Stayed 1 night in Jun 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Poor communication and service
We were only there for 3 days and for 2 if the thee days the pool bar was shut which had we had known this prior to booking we would not have stayed here. We were not informed this in checking in either it was in the 2nd day we saw a notice had been put up saying it would be closed for two days. We received no apologies or compensation for the inconvenience.
Stayed 3 nights in May 2018

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great boutique hotel
Enjoyed our stay here. Great value for family!! Rooms nice & clean.
Stayed 6 nights in Apr 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
.
A hotel is nice and quite place and staffs are friendly.
Stayed 4 nights in Apr 2018
Response from Nina on Apr 20, 2018
Dear Sir, Thank you for take your time review us and give us an advise for the breakfast. Mercure hotels always want to offer the best in quality of service. Therefore his opinion is very precious to us. I assure you that all necessary actions will be taken in order to improve the quality of the services mentioned. Thank you again for your comments and we look forward to winning back your confidence on your next visit. Waiting to welcome you again, best regards