If you would like to be treated like vip, top notch services? You must stay at the W hotel.
A small misunderstanding at the Namu restaurant, ended up making me (A very experienced business traveller) sure W retreat IS the best hotel in Samui or even Asia
Special applause to Anya for her professional attitude towards me and my wife which totally changed my feelings about the hotel and the incident
Thank you for a marvellous time
Comment from Hotel Management
Jun 3, 2016 by Daniel, Hotel Management
Thank you for taking the time to write a review of your experience at W Retreat Koh Samui. Anya is a superstar and I am glad that she was able to turn things around for you. Hopefully we will see you both back at W Koh Samui in the not to distant future.
Since you stayed with us we have launched a new cocktail program in the WOOBAR, new cocktails from the renowned Cocktail Professor from Holland, Jarl de Vries and Vesper Bangkok, Pailin, one of the best 50 in Asia.
Once again, thank you for your sharing your positive feedback on your stay.