Ratings based on 1,458 Verified Reviews

4.5 out of 5
93% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Washington

Excellent hotel/resort at the beach.

Posted Oct 15, 2017
Pros: What was not to like about this place; but I would like to emphasize that the staff are so friendly and accommodating. They truly are top notch.
Cons: What could be improved? Perhaps remove the resort fee; however, I do realize all hotels charge this fee and is not unique to this hotel.
Location: The location is perfect; it is further away from the populated areas of stores and tourists.
My sister and I recently stayed at this hotel. The property, the staff and the amenities were beyond my expectation. The room was clean and the bed is very comfortable. I cannot say enough good things about it.
Comment from Hotel Management
Oct 22, 2017 by Fairmont Orchid, Hawaii, Hotel Management
Aloha Nancy- Thank you for your kind comments regarding our staff, we are so happy to hear you enjoyed your stay. Mahalo!
3 out of 5
Recommended
for Everyone
by A verified traveler from Mexico city

Good but cleanliness in dishes has to be improved

Posted Oct 14, 2017
Nice hotel, specially for families. Some things are not usual for me, like they rent tents on the beach, or for some sport wear like snorkeling gear. Buffet is excellent but all days in our stay glasses were not clean, you can see in most of them lipstick on them.
Comment from Hotel Management
Oct 22, 2017 by Fairmont Orchid, Hawaii, Hotel Management
Aloha Samuel, Thank you for your feedback, please accept our apologies for the glasses in your guest room, as that is certainly not up to our standards, we have notified our Housekeeping department to ensure this doesn't occur in the future. Mahalo.
5 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Beautiful place great staff

Posted Oct 8, 2017
Pros: low key, beautiful , nice staff
Location: turtles in water and tropical fish
Would go there again definitely. Was a very beautiful environment and laid back helpful staff
Comment from Hotel Management
Oct 10, 2017 by Fairmont Orchid, Hawaii, Hotel Management
Thank you Bill!
5 out of 5
Recommended
for Everyone
by A verified traveler from Estacada, Oregon

Wonderful plantation style ocean front hotel.

Posted Oct 7, 2017
Pros: Just right roll in shower for wheelchair access for my granddaughter. Great pathways and easy access via elevators to pool and ocean. Keiki menu.
Cons: Call ahead if you have special disability needs
Location: The grounds and diversity of flora and fauna are lovely. Right distance from airport, Kona, grocery store, Kohala, Waimea and hiking.
We had only four nights but able to partake of Hawaii experience including family wedding in Kohala Mountains. Ocean and pool swims. Green Sea Turtles and flying fish. Great food, drinks and laid back friendly service. Loved waking to chorus of birds, Myna and locals as well as seasonal such as Wandering Tattler and Golden Plover. Easy wheelchair access to facilities made stay joyful for everyone.
Comment from Hotel Management
Oct 10, 2017 by Fairmont Orchid, Hawaii, Hotel Management
Thank you very much Mary!
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, bad pool service

Posted Oct 6, 2017
So first of all, the hotel itself was really nice! Large rooms, huge bathroom. Interior design in the classic / vintage Fairmont style. Good quality of the sunchairs at the pool - the best I've seen so far. The ones on the beach where not as nice, also no umbrellas on the beach. Now on the down side, the service at the pool was basically non existent. Tips are obviously encouraged for everything, but the service is basically non existent. In 5 days you could see a waiter only 2-3 times a day. If I'd walk to the bar area, they would ask where you sit and come bring the drinks / food, but otherwise no one around, although the service was supposed to be there. Even as we finished eating, there was nobody to pick up the bare cardboard boxes (not even decent plastic plates) so we basically kept them in the sun until we were sick of them and returned them ourselves. This is not the level of service I would expect from a fancy resort. Also, the food options in the resort are not great, as other also suggested. Be prepared to do the 10-15 min drive to the nearby shops if you want to eat "normal" food. (read: just simple, regular food)
Comment from Hotel Management
Oct 10, 2017 by Fairmont Orchid, Hawaii, Hotel Management
Aloha, We are disappointed to read this, but thank you for your very candid feedback. We will ensure this information is passed along to the Beach & Pool Food and Beverage team. Mahalo.
5 out of 5
Recommended
for Everyone
by A verified traveler from chicago

Beautiful Hotel

Posted Oct 5, 2017
Big Island is quiet at night. There are not that many good restaurants, you would need a car. Best meals we had was at Browns restaurant at the hotel, The beach bar food was great. The rooms were big with very comfy bed and large bathroom. This hotel grounds were gorgeous.
Comment from Hotel Management
Oct 10, 2017 by Fairmont Orchid, Hawaii, Hotel Management
Thank you Louise!
5 out of 5
Recommended
for Everyone
by A verified traveler from houston

Great hotel

Posted Oct 5, 2017
The sunset was beautiful. Great resort The staff very friendly. Would go back in a heart but
Comment from Hotel Management
Oct 5, 2017 by Fairmont Orchid, Hawaii, Hotel Management
Thank you very much Izzy!
5 out of 5
Recommended
for Everyone
by A verified traveler from Edmonton, AB

Nice hotel that has its own beach

Posted Sep 24, 2017
Nice hotel that has its own beach, food is ok. Great location
Comment from Hotel Management
Oct 22, 2017 by Fairmont Orchid, Hawaii, Hotel Management
Thank you Christy!
5 out of 5
Recommended
for Everyone
by A verified traveler from Edmonton, AB

Nice hotel that has its own beach

Posted Sep 24, 2017
Great location, nice hotel that has its own beach. food is ok
Comment from Hotel Management
Sep 26, 2017 by Fairmont Orchid - Executive Office, Hotel Management
Aloha and mahalo for your review. We're glad to hear you enjoyed the hotel, beach and our location. We hope we can welcome you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Brisbane, Australia

Great hotel. Very relaxing.

Posted Sep 24, 2017
Our family (2 adults, 2 kids - 5yr and 7yr) stayed at this hotel mid September. The hotel was not at full occupancy. We stayed in a 'partial ocean facing' room which meant we could just see the ocean, at an angle from our balcony. The room was clean and in excellent repair. There was a bar fridge (not stocked) and tea and coffee facilities in the room (pod style). The bathroom had a separate shower to the bath. Housekeeping left bottles of water each day for us as part of their turn down service at night. We did not eat at the hotel (not our fare) but did use the excellent pool! Nice temperature and pleasant design. Not much in the way for little kiddies though (but not expected at this hotel). The hot tub was HOT. Disappointing that umbrellas were a little sparce. The lagoon was nice and you could swim out beyond the lagoon and into the sea where the Honu (Sea Turtles) come ashore onto the beach. We saw turtles on the beach every day and on multiple days we donned our snorkels and headed out to swim with them. A great experience and one of the main reasons we booked this hotel. The grounds are nice and pleasant and there is a good walk along the shoreline in both directions. Overall this hotel was very relaxing and a good base of operations on the Big Island. The drive to the Volcano National Park however is 2 hours give or take (along an excellent road). We'd return to this hotel if we came back to the Big Island.
Comment from Hotel Management
Sep 26, 2017 by Fairmont Orchid - Executive office, Hotel Management
Aloha, Thank you for a detailed review and some great tips for fellow travelers. We're glad to hear you had an enjoyable, relaxing stay and thank you for making us your place to stay when you return to the island of Hawai'i. Mahalo!