Ratings based on 1,423 Verified Reviews

4.5 out of 5
93% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel with beach and pool

Posted Sep 18, 2017
Hotel has secluded lagoon for swimming and snorkeling. When tired of that you can retire to the hotel pool. All facilities you need are on-site with a range of restaurants available.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel with exceptional service

Posted Sep 18, 2017
I would recommend this hotel to anyone looking for a great resort on the Big Island. Great property and exceptional level of service. The facilities at the resort are unmatched - the only thing i would recommend getting is a rental car as everything is quite far away. Apart from that - just lay back and enjoy the experience!
5 out of 5
Recommended
for Everyone
by A verified traveler from S.F. Bay Area

Birthday celebration!

Posted Sep 11, 2017
Pros: Very relaxing, beautiful to look at In all directions.
Cons: Room cleanliness, bed less noisy when you get up.
Location: Great suggestions on the hotel website for daytrips and nearby outings.
Beautiful hotel. Great restaurants. Good amenities. Attentative staff. Lovely landscaped grounds. Nice beach.
Comment from Hotel Management
Sep 13, 2017 by Fairmont Orchid - Executive Office, Hotel Management
Aloha Raj, Thank you for your kind review and for choosing to stay at Fairmont Orchid for your birthday celebration! Glad to hear you had a relaxing stay and loved the grounds and beach, and most especially the service from our staff. Mahalo!
5 out of 5
Recommended
for Families
by A verified traveler from Redmond, WA

Wow, our favorite on the Big Island!

Posted Sep 5, 2017
Our second stay at Fairmont Orchid, and we loved it again. Waterfall-site massage, free snorkeling gear and lots of fish and turtles at the beach, yoga on the water, robes for everybody in the room (first time ever we've got kids-sized ones), nice breakfast buffet, and all-marble restrooms in the lobby were our highlights.
Comment from Hotel Management
Sep 8, 2017 by The Fairmont Orchid - Executive Office, Hotel Management
Aloha, Thank you for sharing your experience and for choosing to stay with us again! We are pleased to hear that you enjoyed your stay and the many activities you experienced while here. We look forward your next visit!
5 out of 5
Recommended
for Everyone
by A verified traveler

Magical resort!

Posted Sep 5, 2017
We had an absolutely perfect vacation. The Fairmont staff are so helpful and kind, they truly elevated this trip for my family. The location is beautiful--tropical and sunny, clean, comfortable, and well tended--and we swam, paddled, kayaked, snorkeled to our hearts content. Treat yourself, book your vacation at this Fairmont!
Comment from Hotel Management
Sep 8, 2017 by Fairmont Orchid - Executive Office, Hotel Management
Mahalo for your kind compliments and feedback on your recent stay with us. We are thrilled you had a perfect vacation and an activity-filled stay! Thank you for recognizing our colleagues, and we hope to welcome you back to Fairmont Orchid soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

Posted Aug 31, 2017
Fabulous hotel. Great location and staff.
Comment from Hotel Management
Sep 13, 2017 by Fairmont Orchid - Executive Office, Hotel Management
Thank you for your kind comments about your recent stay! It's great to hear you liked our location, and more importantly the service from our friendly staff. Mahalo!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 12, 2017
This resort was excellent. The hotel staff was friendly and always willing to help. There were a variety of great food options and the beach area was fantastic. It was a smaller cove and had snorkeling for free and the ability to rent shaded cabanas, paddleboards, or boats. The pool was massive and did not feel crowded. I highly recommend this hotel!
5 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco

Wedding stay

Posted Aug 6, 2017
Pros: All the staff were very helpful and very nice always looking out for my friends kids. The rooms were very comfortable
Cons: Didn't understand the resort fee. The bar by the pool should open longer closing at 9:30 is a bit early when the pool is 24 hrs
We were here for wedding and from check in till check out the stay was very enjoyable. The staff was very helpful and very nice you can really feel the aloha spirit. The pool and beach were great. The service and food were great at the restaurants. The valet and bellmen were also very helpful. The staff is what made the stay so much fun and so enjoyable.
Comment from Hotel Management
Aug 9, 2017 by Fairmont Orchid, Hawaii, Hotel Management
Thank you Kevin!
5 out of 5
Recommended
for Everyone
by A verified traveler from Lexington, KY

Sisters' vacation

Posted Jul 31, 2017
After a long trip, the greeting was pleasant and the check-in process was seemless and informative. The hotel is beautiful with boundless amenities. The pool and the beach are really nice. The outdoor spa was pretty cool. The only negative was that the dining options were pretty expensive.
Comment from Hotel Management
Aug 9, 2017 by Fairmont Orchid, Hawaii, Hotel Management
Thank you Cindy!
5 out of 5
Recommended
for Everyone
by A verified traveler from colorado springs, co

Very beautiful

Posted Jul 27, 2017
No freebies here! Everything is $$$$! Be nice if breakfast wasn't so much on top of lunch and dinner but it's Hawaii. Family of four runs around $120 for breakfast buffet or $40-50 for coffees, juices and like a pastry. Then $150-200 for dinner.