Ratings based on 1,428 Verified Reviews

4.5 out of 5
93% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Edmonton, AB

Nice hotel that has its own beach

Posted Sep 24, 2017
Nice hotel that has its own beach, food is ok. Great location
5 out of 5
Recommended
for Everyone
by A verified traveler from Edmonton, AB

Nice hotel that has its own beach

Posted Sep 24, 2017
Great location, nice hotel that has its own beach. food is ok
5 out of 5
Recommended
for Everyone
by A verified traveler from Brisbane, Australia

Great hotel. Very relaxing.

Posted Sep 24, 2017
Our family (2 adults, 2 kids - 5yr and 7yr) stayed at this hotel mid September. The hotel was not at full occupancy. We stayed in a 'partial ocean facing' room which meant we could just see the ocean, at an angle from our balcony. The room was clean and in excellent repair. There was a bar fridge (not stocked) and tea and coffee facilities in the room (pod style). The bathroom had a separate shower to the bath. Housekeeping left bottles of water each day for us as part of their turn down service at night. We did not eat at the hotel (not our fare) but did use the excellent pool! Nice temperature and pleasant design. Not much in the way for little kiddies though (but not expected at this hotel). The hot tub was HOT. Disappointing that umbrellas were a little sparce. The lagoon was nice and you could swim out beyond the lagoon and into the sea where the Honu (Sea Turtles) come ashore onto the beach. We saw turtles on the beach every day and on multiple days we donned our snorkels and headed out to swim with them. A great experience and one of the main reasons we booked this hotel. The grounds are nice and pleasant and there is a good walk along the shoreline in both directions. Overall this hotel was very relaxing and a good base of operations on the Big Island. The drive to the Volcano National Park however is 2 hours give or take (along an excellent road). We'd return to this hotel if we came back to the Big Island.
5 out of 5
Recommended
for Everyone
by A verified traveler from Orange, CA

Beautiful hotel on the beach

Posted Sep 20, 2017
Have stayed here twice now and would come back again in an instant.
Comment from Hotel Management
Sep 21, 2017 by Fairmont Orchid - Executive Office, Hotel Management
Aloha Gerhard, Mahalo for your review and loyalty. We look forward to your return!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel with beach and pool

Posted Sep 18, 2017
Hotel has secluded lagoon for swimming and snorkeling. When tired of that you can retire to the hotel pool. All facilities you need are on-site with a range of restaurants available.
Comment from Hotel Management
Sep 20, 2017 by Fairmont Orchid - Executive Office, Hotel Management
Mahalo for a wonderful review! We love knowing you enjoyed our pool, beach and restaurants and look forward to your return.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel with exceptional service

Posted Sep 18, 2017
I would recommend this hotel to anyone looking for a great resort on the Big Island. Great property and exceptional level of service. The facilities at the resort are unmatched - the only thing i would recommend getting is a rental car as everything is quite far away. Apart from that - just lay back and enjoy the experience!
Comment from Hotel Management
Sep 21, 2017 by Fairmont Orchid - Executive Office, Hotel Management
Thank you for your recommendation to fellow travelers; we're glad you had an enjoyable stay! Please visit us again soon - Mahalo!
5 out of 5
Recommended
for Everyone
by A verified traveler from S.F. Bay Area

Birthday celebration!

Posted Sep 11, 2017
Pros: Very relaxing, beautiful to look at In all directions.
Cons: Room cleanliness, bed less noisy when you get up.
Location: Great suggestions on the hotel website for daytrips and nearby outings.
Beautiful hotel. Great restaurants. Good amenities. Attentative staff. Lovely landscaped grounds. Nice beach.
Comment from Hotel Management
Sep 13, 2017 by Fairmont Orchid - Executive Office, Hotel Management
Aloha Raj, Thank you for your kind review and for choosing to stay at Fairmont Orchid for your birthday celebration! Glad to hear you had a relaxing stay and loved the grounds and beach, and most especially the service from our staff. Mahalo!
5 out of 5
Recommended
for Families
by A verified traveler from Redmond, WA

Wow, our favorite on the Big Island!

Posted Sep 5, 2017
Our second stay at Fairmont Orchid, and we loved it again. Waterfall-site massage, free snorkeling gear and lots of fish and turtles at the beach, yoga on the water, robes for everybody in the room (first time ever we've got kids-sized ones), nice breakfast buffet, and all-marble restrooms in the lobby were our highlights.
Comment from Hotel Management
Sep 8, 2017 by The Fairmont Orchid - Executive Office, Hotel Management
Aloha, Thank you for sharing your experience and for choosing to stay with us again! We are pleased to hear that you enjoyed your stay and the many activities you experienced while here. We look forward your next visit!
5 out of 5
Recommended
for Everyone
by A verified traveler

Magical resort!

Posted Sep 5, 2017
We had an absolutely perfect vacation. The Fairmont staff are so helpful and kind, they truly elevated this trip for my family. The location is beautiful--tropical and sunny, clean, comfortable, and well tended--and we swam, paddled, kayaked, snorkeled to our hearts content. Treat yourself, book your vacation at this Fairmont!
Comment from Hotel Management
Sep 8, 2017 by Fairmont Orchid - Executive Office, Hotel Management
Mahalo for your kind compliments and feedback on your recent stay with us. We are thrilled you had a perfect vacation and an activity-filled stay! Thank you for recognizing our colleagues, and we hope to welcome you back to Fairmont Orchid soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

Posted Aug 31, 2017
Fabulous hotel. Great location and staff.
Comment from Hotel Management
Sep 13, 2017 by Fairmont Orchid - Executive Office, Hotel Management
Thank you for your kind comments about your recent stay! It's great to hear you liked our location, and more importantly the service from our friendly staff. Mahalo!