Ratings based on 1,492 Verified Reviews

4.5 out of 5
92% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney, australia

Beautiful resort

Posted Jan 13, 2018
Wonderful staff, esp. bell man Paul and Hale Kai restaurant staff member Ann. Rooms were beautifully appointed, and facilities were great- including the views of the turtles and whales. Highly recommend
5 out of 5
Recommended
for Everyone
by A verified traveler from Portland, OR

Staff is amazing, great location.

Posted Jan 12, 2018
Pros: Staff was excellent. Super friendly.
Cons: Expensive, but pretty decent value.
Enjoyed the location and the hotel. The shopping nearby is great too, and they have a shuttle there and to other restaurants. If I had it to do again, we would not rent a car and would just get an Uber or Taxi to this place.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Jan 11, 2018
Pros: Nice pool Profession staff
Cons: It was very windy during our stay but not the hotel's fault.
Location: Nice beaches very close to the hotel (~5 minute drive) There is a small strip mall near the entrance of the hotel (~2-3 minute drive).
The hotel was what I expected for a Fairmont so can't really complain. Unlike other hotels, self-parking was complementary and included in the resort fee (which is the way I think it should be). The pool is large and the kids liked it. The lagoon was a bit rocky so not necessarily good for young kids. However, did go snorkeling out to the ocean from the lagoon. It isn't anything special but if you have young kids interested in snorkeling, it is a nice place to try it out. There is a market within ~2-3 minutes from the hotel and also a place to rent various aquatic equipments which are much cheaper than the beach itself or the hotel. Very professional staff. Ran into several troubles, including lost credit card, my son getting a slight burn from the hot soup, etc. but all were handled very professionally.
5 out of 5
Recommended
for Everyone
by A verified traveler from Livermore, CA

Great Stay

Posted Dec 18, 2017
Pros: Pool, room amenities, staff, beach, snorkeling
We stayed there 4 nights. Great room... quiet, comfortable, everything you need. EXCELLENT service and staff everywhere we went. It's expensive but I would stay there again.
Comment from Hotel Management
Dec 19, 2017 by Fairmont Orchid, Hawaii, Hotel Management
Thank you very much for your review! We are so delighted to hear you enjoyed your stay. Mahalo!
5 out of 5
Recommended
for Everyone
by A verified traveler from Victoria BC

Great hotel

Posted Dec 17, 2017
This hotel is worth the money, if you have a trip planed for the big island you must stay hear at least one day! My Favorite part of this hotel is the heated pool.
Comment from Hotel Management
Dec 18, 2017 by Fairmont Orchid, Hawaii, Hotel Management
Thank you very much for your kind comments Josue!
5 out of 5
Recommended
for Everyone
by A verified traveler from Valhalla, NY

Close to perfect (but not wifi)

Posted Dec 15, 2017
Pros: Staff, beautiful setting and grounds, comfortable bed
Cons: Wifi is spotty at best
This resort was everything we hoped for. Our room had a partial ocean view on the first floor of the South Tower. I was a little worried about being on the ground floor, but there was no issue with noise or lack of privacy. I loved the bed and pillows, and the bathroom was delightfully huge. As vegans, the food situation was not ideal; the dinner restaurants' menus had little room for options and contact ahead of time went unanswered (the only lapse in service we experienced at the Fairmont). We had only one issue, and that was with the internet access. We are President's Club members, which comes with "premium internet service." Alas, there was nothing premium about it -- wifi was spotty at best, slow and weak when available, and it dropped out constantly. We did mention this to the staff who promised to have IT take a look, but it never improved. Wifi in public areas seemed to be better, though again it was not strong or fast.This did not ruin our vacation, but I mention it in case you are someone who must have internet access at all times. You will likely be frustrated in fulfilling this need. Other than that and a bed that squeaked, we were perfectly content and sad to leave. Do consider renting a cabana -- comfortable and even comes with snacks! I would highly recommend this luxurious and beautiful resort.
Comment from Hotel Management
Dec 18, 2017 by Fairmont Orchid, Hawaii, Hotel Management
Aloha Christi- Thank you for your candid feedback, we sincerely appreciate it and apologize for the challenges you experienced with the dining options as well as the WiFi. we hope to have an opportunity to welcome you back again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 14, 2017
Beautifully maintained grounds with friendly staff. It’s pricey; you get what you pay for.
Comment from Hotel Management
Dec 18, 2017 by Fairmont Orchid, Hawaii, Hotel Management
Thank you for your review!
3 out of 5
by A verified traveler from Hawaii

Posted Dec 11, 2017
Pros: location and view is wonderful
Cons: increase the joyfulness and engagement of the staff (especially concierge)
Location: beach, not much else is nearby
Facilities are clean but dated and a little tired. Staff seemed congenial but occasionally indifferent or even inattentive.
Comment from Hotel Management
Dec 18, 2017 by Fairmont Orchid, Hawaii, Hotel Management
Aloha- While we are disappointed to read this, we certainly appreciate your candid feedback and will use it to improve upon our service in the future. Thank you for taking the time to post your review.
4 out of 5
Recommended
for Everyone
by A verified traveler from los angeles

Posted Dec 2, 2017
Returning visit, all within expectation. Comfortable bed, courteous staff and lovely resort for adults and kids!
Comment from Hotel Management
Dec 4, 2017 by Fairmont Orchid, Hawaii, Hotel Management
Mahalo Jessica!
5 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver BC

Nice hotel.

Posted Nov 27, 2017
Pros: The swimming pool is very large and spacious. Excellent snorkelling in the lagoon. Love seeing the turtles sunbathe on the beach.
Location: They have a Foodland near by if you want to purchase some Hawaiian Sun Pass-O-Guava Nectar drinks and deli food.
Excellent service. Staff is always smiling, friendly and very helpful.
Comment from Hotel Management
Nov 28, 2017 by Fairmont Orchid, Hawaii, Hotel Management
Thank you very much Ann!