Ratings based on 1,412 Verified Reviews

4.5 out of 5
93% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 12, 2017
This resort was excellent. The hotel staff was friendly and always willing to help. There were a variety of great food options and the beach area was fantastic. It was a smaller cove and had snorkeling for free and the ability to rent shaded cabanas, paddleboards, or boats. The pool was massive and did not feel crowded. I highly recommend this hotel!
5 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco

Wedding stay

Posted Aug 6, 2017
Pros: All the staff were very helpful and very nice always looking out for my friends kids. The rooms were very comfortable
Cons: Didn't understand the resort fee. The bar by the pool should open longer closing at 9:30 is a bit early when the pool is 24 hrs
We were here for wedding and from check in till check out the stay was very enjoyable. The staff was very helpful and very nice you can really feel the aloha spirit. The pool and beach were great. The service and food were great at the restaurants. The valet and bellmen were also very helpful. The staff is what made the stay so much fun and so enjoyable.
Comment from Hotel Management
Aug 9, 2017 by Fairmont Orchid, Hawaii, Hotel Management
Thank you Kevin!
5 out of 5
Recommended
for Everyone
by A verified traveler from Lexington, KY

Sisters' vacation

Posted Jul 31, 2017
After a long trip, the greeting was pleasant and the check-in process was seemless and informative. The hotel is beautiful with boundless amenities. The pool and the beach are really nice. The outdoor spa was pretty cool. The only negative was that the dining options were pretty expensive.
Comment from Hotel Management
Aug 9, 2017 by Fairmont Orchid, Hawaii, Hotel Management
Thank you Cindy!
5 out of 5
Recommended
for Everyone
by A verified traveler from colorado springs, co

Very beautiful

Posted Jul 27, 2017
No freebies here! Everything is $$$$! Be nice if breakfast wasn't so much on top of lunch and dinner but it's Hawaii. Family of four runs around $120 for breakfast buffet or $40-50 for coffees, juices and like a pastry. Then $150-200 for dinner.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Diego, CA

Beautiful resort

Posted Jul 15, 2017
Great room with garden and ocean views from the lanai. Our king bed was incredibly comfortable. Hotel service was above standard, with only a couple staff members a bit stand-offish during the week.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 8, 2017
Beautiful and relaxing hotel. Enjoyed swimming in the ocean and the pool. The orchid restaurant was great as well as the luau. Very clean room. Everyone was friendly. Would love to visit again. Nighttime was very romantic to walk around or sit by the ocean. Peaceful place.
Comment from Hotel Management
Aug 2, 2017 by Fairmont Orchid, Hawaii, Hotel Management
Thank you so much!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel with large pool

Posted Jun 29, 2017
Very nice pool beach and location. The only complaint is the staff and service at the breakfast bar. They are extremely slow and very rude. Plan on waiting 30 min to be seated and another 20 before a server comes by your table to take your order. Buffet doesn't even have an omelet station.
Comment from Hotel Management
Jun 30, 2017 by Fairmont Orchid, Hawaii, Hotel Management
Aloha, Thank you for your candid feedback, while we are disappointed to hear you weren't happy with the lack of the omelet station, we hope you were able to enjoy the crepe station. Mahalo.
5 out of 5
Recommended
for Everyone
by A verified traveler

The private snorkeling cove is worth the price

Posted Jun 25, 2017
I've always liked fairmonts so we booked this hotel when 4 seasons was full. It ended up being for the best as this hotel has a sheltered cove with excellent snorkeling. My 10 and 12 year old sons were in heaven. Highly recommended.
Comment from Hotel Management
Jun 28, 2017 by Fairmont Orchid, Hawaii , Hotel Management
Thank you so much!
5 out of 5
Recommended
for Everyone
by A verified traveler from IL

Wonderful Hotel, Amazing Staff

Posted May 30, 2017
Gorgeous facility, wonderful beach, amazing staff, not overcrowded, great Mai Tais.
Comment from Hotel Management
Aug 2, 2017 by Fairmont Orchid, Hawaii, Hotel Management
Thank you Mandy!
5 out of 5
Recommended
for Everyone
by A verified traveler

This is an exceptional hotel!

Posted May 26, 2017
Pros: Everything!
Cons: We stayed in 2 different rooms as we were at the Volcano House between stays. The last night the iron didn't work and the shower drain did not work.
The staff was wonderful. The hotel was beautiful. Our room was beautiful. The setting and landscaping were beautiful. The room rate is high, but worth it.
Comment from Hotel Management
May 30, 2017 by Fairmont Orchid, Hawaii, Hotel Management
Aloha- Thank you for your candid feedback, we appreciate it!