Ratings based on 1,456 Verified Reviews

4.5 out of 5
93% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from World traveler from Nashville

You will like it.

Posted Nov 17, 2017
Nice private beach with good snorkeling. Very friendly staff and well maintain grounds. Restaurants offer tasty meals and good ambiance. Now you are at a resort, a very nice one, but you are isolated.
Comment from Hotel Management
Nov 17, 2017 by Fairmont Orchid, Hawaii, Hotel Management
Mahalo for your feedback Donald!
5 out of 5
Recommended
for Everyone
by A verified traveler from Hilo

Posted Nov 14, 2017
had an wonderful stay at the Fairmont Orchid! Staff showed a lot of Aloha, the hotel is beautiful, very clean rooms and the service was outstanding.
Comment from Hotel Management
Nov 16, 2017 by Fairmont Orchid, Hawaii, Hotel Management
Thank you Karey!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 12, 2017
Lovely stay on the beach. Snorkeling in the lagoon was delightful.
Comment from Hotel Management
Nov 13, 2017 by Fairmont Orchid, Hawaii, Hotel Management
Thank you so much!
5 out of 5
Recommended
for Everyone
by A verified traveler from phoenix

Beutiful gotel grounds

Posted Nov 7, 2017
The nices hitel grounds I have ever seen. From beach, pool to garden this hotel has the most amazing grounds. The beach is right there and has really beautiful white sand. Turtles sleep on the rocks right by the beach. And you can snorkel with them during the day. Staff was extremely accommodating and rooms very very clean and quiet.
Comment from Hotel Management
Nov 8, 2017 by Fairmont Orchid, Hawaii, Hotel Management
Thank you very much for your review Martina! We look forward to welcoming you back again, hopefully soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

The hotel was close to a beach but the beach was q

Posted Nov 6, 2017
Pros: All that it had to offer.
Cons: be more informative of the hotels amenities.
Location: Location was fine.
Excellent hotel with no shortage of amenities. The only problem I had was that they did not make us aware of all that they had to offer. The beach was quite small but, given the terrain, was adequate.
Comment from Hotel Management
Nov 8, 2017 by Fairmont Orchid, Hawaii, Hotel Management
Thank you for your candid feedback, we will certainly take it into consideration as it relates to how we communicate with our guests. Mahalo!
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, nice beach, great service

Posted Oct 25, 2017
I thought the hotel was very nice, the service was excellent, very friendly staff, the food I had there was pretty good, and I I loved the beach! Got to see turtles every day, and even a large manta ray one night swimming very close to shore. Very cool. Only issue for me would be the bed was on the softer side for me, and water pressure in shower was not great, but that's just personal preference. Would definitely recommend this hotel. Mahalo!
Comment from Hotel Management
Oct 27, 2017 by Fairmont Orchid, Hawaii, Hotel Management
Thank you very much for your review! We are delighted to hear you enjoyed your stay. Mahalo.
3 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco, Ca

Nice hotel but isolated

Posted Oct 20, 2017
Pros: Nice landscaping
Cons: The hallways needs some soundproofing. It's either that or the guests are very loud!
Location: Nothing nearby.
Nice hotel, but not much nearby. Unless you are willing to pay for the Fairmont's high priced eateries, you'll need a car to get around. Starbucks at Queens Marketplace is about a 5 minute drive. Kona is about 45 mins away
Comment from Hotel Management
Oct 22, 2017 by Fairmont Orchid, Hawaii, Hotel Management
Mahalo for your feedback Ames, we appreciate it!
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent resort, very exclusive and nice beach.

Posted Oct 18, 2017
Great restaurants, and great breakfast buffet selection. Nice and clean at least I don’t see cockroaches in any of the property. Very comfortable bed and nice size room. Very friendly staff and called us by name. Wonderful spa experience, can’t wait to go again. We had a wonderful stay for our Anniversary.
Comment from Hotel Management
Oct 22, 2017 by Fairmont Orchid, Hawaii, Hotel Management
Thank you very much for sharing your experience! We hope to have an opportunity to welcome you back soon. Aloha.
5 out of 5
Recommended
for Everyone
by A verified traveler

Awesome trip

Posted Oct 18, 2017
Hawaii was awesome! Great place to stay on the Big Island.....enjoyed everything!
Comment from Hotel Management
Oct 22, 2017 by Fairmont Orchid, Hawaii, Hotel Management
Thank you!
5 out of 5
Recommended
for Everyone
by A verified traveler from Washington

Excellent hotel/resort at the beach.

Posted Oct 15, 2017
Pros: What was not to like about this place; but I would like to emphasize that the staff are so friendly and accommodating. They truly are top notch.
Cons: What could be improved? Perhaps remove the resort fee; however, I do realize all hotels charge this fee and is not unique to this hotel.
Location: The location is perfect; it is further away from the populated areas of stores and tourists.
My sister and I recently stayed at this hotel. The property, the staff and the amenities were beyond my expectation. The room was clean and the bed is very comfortable. I cannot say enough good things about it.
Comment from Hotel Management
Oct 22, 2017 by Fairmont Orchid, Hawaii, Hotel Management
Aloha Nancy- Thank you for your kind comments regarding our staff, we are so happy to hear you enjoyed your stay. Mahalo!