Ratings based on 1,469 Verified Reviews

4.5 out of 5
92% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 14, 2017
Beautifully maintained grounds with friendly staff. It’s pricey; you get what you pay for.
3 out of 5
by A verified traveler from Hawaii

Posted Dec 11, 2017
Pros: location and view is wonderful
Cons: increase the joyfulness and engagement of the staff (especially concierge)
Location: beach, not much else is nearby
Facilities are clean but dated and a little tired. Staff seemed congenial but occasionally indifferent or even inattentive.
4 out of 5
Recommended
for Everyone
by A verified traveler from los angeles

Posted Dec 2, 2017
Returning visit, all within expectation. Comfortable bed, courteous staff and lovely resort for adults and kids!
Comment from Hotel Management
Dec 4, 2017 by Fairmont Orchid, Hawaii, Hotel Management
Mahalo Jessica!
5 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver BC

Nice hotel.

Posted Nov 27, 2017
Pros: The swimming pool is very large and spacious. Excellent snorkelling in the lagoon. Love seeing the turtles sunbathe on the beach.
Location: They have a Foodland near by if you want to purchase some Hawaiian Sun Pass-O-Guava Nectar drinks and deli food.
Excellent service. Staff is always smiling, friendly and very helpful.
Comment from Hotel Management
Nov 28, 2017 by Fairmont Orchid, Hawaii, Hotel Management
Thank you very much Ann!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 26, 2017
Cons: Room Key kept malfunctioning and it was a long walk back to front desk.
Location: Restaurants at sho p s were very good, fire dance at Shops excellent and free, Mauna Lani Bay Hotel very unfriendly staff.
Excellent staff, very kind friendly, close to beach, excellent food.
Comment from Hotel Management
Nov 28, 2017 by Fairmont Orchid, Hawaii, Hotel Management
Thank you for your feedback!
5 out of 5
Recommended
for Couples
by A verified traveler from toronto canada

Posted Nov 20, 2017
My husband and I stayed for 3 days prior to flying to Australia for a cruise.. The hotel was enchanting in every way. We rented a car and drove up to the valleys on the north end of the island. The drive was beautiful and the valleys amazing. Great spot all round. Carol
Comment from Hotel Management
Nov 21, 2017 by Fairmont Orchid, Hawaii, Hotel Management
Thank you so much Carol!
5 out of 5
Recommended
for Everyone
by A verified traveler from World traveler from Nashville

You will like it.

Posted Nov 17, 2017
Nice private beach with good snorkeling. Very friendly staff and well maintain grounds. Restaurants offer tasty meals and good ambiance. Now you are at a resort, a very nice one, but you are isolated.
Comment from Hotel Management
Nov 17, 2017 by Fairmont Orchid, Hawaii, Hotel Management
Mahalo for your feedback Donald!
5 out of 5
Recommended
for Everyone
by A verified traveler from Hilo

Posted Nov 14, 2017
had an wonderful stay at the Fairmont Orchid! Staff showed a lot of Aloha, the hotel is beautiful, very clean rooms and the service was outstanding.
Comment from Hotel Management
Nov 16, 2017 by Fairmont Orchid, Hawaii, Hotel Management
Thank you Karey!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 12, 2017
Lovely stay on the beach. Snorkeling in the lagoon was delightful.
Comment from Hotel Management
Nov 13, 2017 by Fairmont Orchid, Hawaii, Hotel Management
Thank you so much!
5 out of 5
Recommended
for Everyone
by A verified traveler from phoenix

Beutiful gotel grounds

Posted Nov 7, 2017
The nices hitel grounds I have ever seen. From beach, pool to garden this hotel has the most amazing grounds. The beach is right there and has really beautiful white sand. Turtles sleep on the rocks right by the beach. And you can snorkel with them during the day. Staff was extremely accommodating and rooms very very clean and quiet.
Comment from Hotel Management
Nov 8, 2017 by Fairmont Orchid, Hawaii, Hotel Management
Thank you very much for your review Martina! We look forward to welcoming you back again, hopefully soon!