Ratings based on 98 Verified Reviews

2.9 out of 5
47% of guests recommend
3.2 Room cleanliness
3.2 Service & staff
3.0 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from MEL

Dirty room, old bed sheet and dirty bathroom

Posted May 18, 2017
Do not book this hotel. Breakfast was really simple.
Comment from Hotel Management
Jul 17, 2017 by christine, Hotel Management
Dear David, Thank you for your feedback posted. We apologise that we did not meet your expectations with regards to the breakfast and will look into improvements on moving forward. Thank you once again. Regards Bella Vista Hotels & Resorts
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 2, 2017
Pros: The rooms and the view
Cons: Breakfast The facilities need to be renovated Have wifi in the room
Location: Far from everything, only close to airport, but we needed that location so its fine
Good hotel, but not the best, we stayed there more because we needed that location, which was fine. The room was really nice and they gave us the best room with the best view. Also really clean.
Comment from Hotel Management
May 9, 2017 by Christine Ong, Hotel Management
Dear Sir / Madam, Thank you for staying with us at the Bella Vista Express Langkawi and we are glad that you have enjoyed the view from your room. We greatly appreciate your feedback with regards to the breakfast as well as the condition of the facilties which we have noted and will be one of its top priority in our enhancement exercise. Once again, we thank you and we sincerely hope to welcome you back with us again in the coming future. Regards, Bella Vista Hotels & Resorts
1 out of 5
by A verified traveler from shah alam

Not worth the price

Posted Apr 18, 2017
The mattress provided in the room is really bad it has been few days after the stay and my back is still hurting. Plus the hotel pool is dirty but the pictures provided in this site shows that it is a really nice pool and the hotel cafe is filled with flies, mosquito and aedes mosquito so you can't have your breakfast in peace and the hotel staff doesn't mind that cats walk into the cafe and the cafe's kitchens it is do unhealthy and disgusting because the play with the cats and then they use the same hands to cook and surf your food.
Comment from Hotel Management
Apr 21, 2017 by Christine Ong, Hotel Management
Dear Gorraj, Thank you for taking the time to share your feedback on your recent stay. We are disappointed to learn that your stay was not up to your expectations and have since addressed all issues highlighted to the relevant department. Once again, our apologies and we look forward to seeing you back with us again in the future. Regards, Christine Ong Bella Vista Hotels & Resorts
3 out of 5
by Linda

Posted Feb 2, 2017 on Hotels
The hotel was ok, it can be better but also worst. There's all the thing you can need but not in a good condition (and no Wi-Fi in the rooms)
Comment from Hotel Management
Feb 6, 2017 by General Manager, Hotel Management
Dear Ms Linda, Greetings from Bella Vista Express Langkawi! Thank you for taking the time to share your reviews posted. Your feedback is much appreciated and helpful for us to improve further. However, we do apologize for the items that were not in good condition and have been forwarded to the respective team to ensure re-occurrence of such nature. We hope you will allow us the opportunity to welcome you back soon. Regards, Christine Ong Bella Vista Hotels & Resorts
4 out of 5
by muhamad juhari

Posted Dec 25, 2016 on Hotels
no wifi inside the room.. only at the lobby..
Comment from Hotel Management
Dec 27, 2016 by General Manager, Hotel Management
Dear Encik Muhamad Juhari, Greetings and thank you for staying with us at the Bella Vista Express! We thank you for your feedback posted in your review. Just to keep you informed, the hotel is currently co-ordinating with the local supplier on cabling network for Wifi to be installed for all rooms. Your feedback will definitely help us in moving forward and we look forward to welcoming you back with us again in the near future. Regards, Christine Ong Bella Vista Hotels & Resorts
2 out of 5
by A verified traveler

Dirty bathroom but near to Airport

Posted Dec 22, 2016 on Hotels
The bathroom is very dirty and my body feel itchy when slept on the bed. The breakfast very less selection but charged RM25.
Comment from Hotel Management
Dec 25, 2016 by General Manager, Hotel Management
Dear Sir/Madam, Thank you for your feedback posted in your review. Your feedback with regards to the cleanliness of the bathroom has been since addressed with the Housekeeping team with immediate actions to be taken. We have also noted your comments on the bedding and will conduct a check on the mattress and will be replace if deemed. The Kitchen team is currently re-reviewing the breakfast menu and will be looking into enhancing the existing menu. We thank you once again for your feedback and look forward to welcoming you back with us in the future. Regards, Bella Vista Hotels & Resorts
3 out of 5
by A verified traveler

Posted Dec 18, 2016 on Hotels
The hotel just nice with the pool.. No wifi and Astro at the room..
Comment from Hotel Management
Dec 20, 2016 by General Manager, Hotel Management
Dear Sir/Madam, Thank you for choosing to stay with us during your visit to Langkawi! We wish to thank you for the feedback expressed in your review which will certainly help us to further improve on our services and facilities. Just to keep you informed, the hotel is currently co-ordinating with the local vendor on cabling process for the availability for Wifi for all our guestrooms. We are also looking at cable network accessibility, Astro to be made available which is one of the priority to be installed. We, at Bella Vista Express hope to welcome you back with us when you next visit Langkawi. Regards, Christine Ong Bella Vista Hotels & Resorts Kuala Lumpur Corporate Office
3 out of 5
Recommended
for Everyone
by A verified traveler from KL

Nice hotel, a good value for Money

Posted Dec 12, 2016
Nice with car as there is no market or food place at walking distance... Ample parking, big rooms, quiet n peaceful. However blanket, pillows and bedsheets were not very good quality and need to improve. It's close to airport and most attractions at langlawi. Overall a good value for money.
Comment from Hotel Management
Dec 15, 2016 by Christine Ong, Manager, Hotel Management
Dear Mr Zaman, Greetings and thank you for your comments posted. We thank you for the positive feedback. However, we have also taken note of your feedback with regards to the condition of the linens, blanket and pillows which was made available in the room which will be looked into. Once again, we thank you and sincerely looked forward to seeing you back with us in the near future. Regards, Christine Ong Bella Vista Hotel & Resorts
3 out of 5
by A verified traveler

Posted Dec 9, 2016 on Hotels
Comment from Hotel Management
Dec 11, 2016 by General Manager, Hotel Management
Dear Sir/Madam, Thank you for rating us in your review posted. We hope you have had an enjoyable stay while with us. We will endeavour to ensure all guests are happy while staying with us. Once again, thank you and look forward to seeing you in the coming future. Regards, Christine Ong Bella Vista Hotels & Resorts
2 out of 5
by A verified traveler

Staff and services sucks,

Posted Dec 2, 2016
Lobby no air, room no wifi and front desk services sucks
Comment from Hotel Management
Dec 5, 2016 by Christine Ong, Manager, Hotel Management
Dear Sir/Madam, Thank you for your feedback posted in Expedia. Your feedback was helpful to us as it helps us to look at our existing service standard procedures towards our check in process. The lack of attention, unfriendliness and services provided by our staff members at the Front Desk have since been highlighted to the Head of Department as well as the Human Resource to ensure continuous training on customer service is emphasized. We are in the midst of re-looking at the cabling and wiring process of the hotel to enable Wifi access to all our guestrooms which is currently one of our top priority to be look into. Thank you once again and we very much hope that you will afford us the opportunity of welcoming you back with us in the coming future. Best regards, Christine Ong Marketing & Communications Bella Vista Hotels & Resorts