Great hotel for the price
Posted Dec 9, 2016
I'll start with the room we booked. Half the price and twice the space in comparison with the hotels on the same street. Clean, space utilized well. Loved it.
Staff. When we first arrived the front desk staff left a bit to be desired. The didn't activate my room key correctly, sent us to enter the wrong door in the back of the property with our 3 kids and 3 days worth of luggage. When I trudged back up front in 30 degree weather to figure out where our room was and to fix the key, the front desk agent didn't even apologize.
The staff the second day was EXCELLENT. We had forgotten our pack n play. The hotel staff apologized but said the only one and they had to check if it was available. The gentleman that assisted came up to our room to let us know that it wasn't available. He also brought it to us later on when it did become available, which was so above and beyond for me. He didn't have to make it his problem once we were told it wasn't an option but he did and he seriously helped us out. The front desk agent with him was so sweet as well. The cleaning staff was super nice, greeted us and were friendly. Unfortunately, we left the room less than tidy from breakfast that morning (decent breakfast as well!) So the cleaning staff deserves a shout out.
The rooms weren't as soundproof as you'd hope but it wasn't awful. It was a Friday/Saturday night so it's to be expected.
All in all, it was a good stay!