Ratings based on 128 Verified Reviews

3.4 out of 5
73% of guests recommend
3.7 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver Canada

Nice, comfortable, good location

Posted Jul 28, 2017
Pros: Service, helpful pleasant staff, location, quality and cleanliness of facility.
Cons: wifi
Location: Indian museum, new market, Victoria memorial if you're willing to do a bit of a hike.
Good location - easy walk to new market and Indian museum. Decent breakfast buffet, quite a bit of variety. But eating area is too small to accomodate the large numbers of visitors. Had to wait for a free table and staff was slow to clear tables. Room was comfortable and clean. The girl who cleaned was very good, pleasant, went out of her way to make the room pleasant. Wifi was not great - very slow nd kept dropping.
3 out of 5
by Reazuddin

This traveler left a rating score only Posted Mar 19, 2017 on Hotels
2 out of 5
by Monsurul

Outside look good because lighting, service bad

Posted Feb 28, 2017 on Hotels
uncomfortable stay,Lift unserviceable,Bed sheet,Bed cover unclean,Receptionist telling lie.standard deteriorated every year.
4 out of 5
by Gregory

Posted Feb 19, 2017 on Hotels
Kempton is a pleasant hotel with clean rooms and friendly service. Breakfast was excellent. No alcohol is served
4 out of 5
by David

This traveler left a rating score only Posted Feb 14, 2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler

Great experience

Posted Feb 12, 2017
Everything went well. The staff was very attentive and helpful.
4 out of 5
Recommended
for Everyone
by A verified traveler from Perth, Australia

Overall comments

Posted Jan 9, 2017
Pros: Location is very good. Walking distance to the New Market, Chowringhee, the Esplanade and Park Street.
Cons: Hot water is tricky. Although there is an adequate and constant supply, adjusting and regulating the flow is tricky. But I worked it out in the end.
Location: Location excellent. Shopping at the New Market easy. Entertainment at the restaurants, bars and night spots in Park Street withing walking distance.
Staff are polite, courteous and helpful. The room was clean and presentable. Breakfast was good; it offered Indian as well as continental breakfast. Housekeeping service was prompt and reliable. Overall experience was that this a better 3 star hotel in Kolkata.
3 out of 5
Recommended
for Everyone
by A verified traveler from UK

Average hotel close to market, extra bed expensive

Posted Dec 27, 2016
Pros: Location near New Market. Good manner of staff.
Cons: Prompt complaiance to telephone or email requests. Staff hygiene specially resturant & breakfast.
Location: Nearby New Market shopping only.
Receptionists were pleasant face to face but non responsive to telephone or email requests. This is disgusting. Breakfast, Resturent, Domestick staff were well mannered but require bit more hygiene lesson. Room service was good. Laundry service substandard. Room small, Toilet & shower ok, no bath. Too small toilet area. Lift unto 4th floor only.
5 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Hotel Kempton is an oasis within Kolkata.

Posted Dec 4, 2016 on Wotif
Pros: Incredibly clean, terrific staff, spacious room, plenty of TV channels to choose from, quiet but effective A/C unit, quiet sound-insulated room.
Location: Hotel Kempton is centrally located and walking distance to most major attractions.
Hotel Kempton is a pleasant contract to the hussle of Kolkata outside it's gates. It's centrally located and walking distance from the major attractions of Kolkata. Inside, it's incredibly clean, the staff will help with any queries, and there were plenty of TV channels to choose from. Room service was prompt, good value and excellent quality.
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Visit to Kolkata

Posted Oct 31, 2016
Pros: Food , friendliness and service.
Location: There is lot for shopping lovers
Excellent service, food and cleanliness. The chef is too good for both Bengali as well as Mughlai and Chinese cuisine. Hotel staff is very friendly and always willing to help in every possible way