Ratings based on 173 Verified Reviews

4.4 out of 5
88% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
by Ric

Respectable hotel to stay in Kolkata

Posted Mar 12, 2017 on Hotels
Friendly staff, comfortable & clean room
5 out of 5
Recommended
for Couples
by A verified traveler from California

Outstanding staff but not set up for tourists

Posted Mar 4, 2017
Pros: We have never experienced this very high level of staff service and concern over our well-being. All the staff were outstandingly bright and cheerful.
Cons: More clothes storage space and a slightly larger room.
Location: Good mall a short taxi ride away; very interesting traditional poor areas. Quite far from downtown Kolkata.
The hotel is located in the "Salt Lake City" area, some distance from the centre of Kolkata. Taxis (inexpensive) and hotel cars (much more expensive) are readily available at or close to the hotel although the drivers may have limited English. The hotel "travel" desk provided a map but no other information at all about tourist activities. We went on-line (yes, reasonable Internet access in the hotel) and booked a tour on-line with Viatour. That worked OK but don't expect much from the hotel in this area. There is a good Mall a short taxi ride from the hotel. We also walked around some very poor areas within walking distance of the hotel. We felt quite safe and spoke to or interacted in a friendly way with the locals and never felt threatened in spite of the disparity between our material possessions. When we arrived at the hotel, about 10 pm, the room we had booked was no longer available and we were given a satisfactory but somewhat less suitable room. We were moved to the correct room the following morning. The second room was quite attractive and comfortable although there was very limited clothes storage space and the room was smaller than we would expect in this class of hotel. However the room and its facilities were well maintained. Our package included free breakfast and light supper in a separate lounge. We used this a lot as it was uncrowded and the service and food were excellent, although with much less variety than in the main dining room ...
5 out of 5
by MAINAKI

This traveler left a rating score only Posted Feb 13, 2017 on Hotels
3 out of 5
by A verified traveler

Disappointing for a 5 Star hotel

Posted Jan 29, 2017 on Hotels
was a bit disappointed with the stay. Had expected a lot more from a Hyatt 5 Star Firstly, the saucer had stains, the flush was not too clean for a 5 Star - seemed like they were using recycled water Secondly, there were problems with billing. which was corrected soon, but the due diligence should have been done Overall, disappointing for a Hyatt
5 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Perfect

Posted Dec 20, 2016 on Wotif
We arrived so late and we're worried about getting to a hotel after 1am. We shouldn't have been. From the wonderful driver waiting at the airport to the beautiful service at the front desk and our bags being delivered to the room immediately - this hotel was perfect. We will definitely choose Hyat Regency at Kolkata again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 11, 2016
Great . Would stay again. Short distance from airport.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Oct 30, 2016 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler

Lovely hotel very nice

Posted Sep 24, 2016
5th time I have stayed here gets better every time food is overpriced but that's it staff are really helpful and are very nice. Sunny is by far the best one there funny and a very polite guy also alok at reception is very good also Can't wait to go back in February
5 out of 5
by A verified traveler

Posted Sep 18, 2016 on Hotels
Wonderful service! Staff very attentive to my needs.
5 out of 5
by Abhishek

This traveler left a rating score only Posted Aug 8, 2016 on Hotels