Ratings based on 109 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
100% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by Nand Kumar from Dubai

Hotel close to the Kolkata airport

Posted May 26, 2016 on Hotels
Nice hotel, quite comfortable, beautiful view, nice interiors, very friendly staff, 10 mins drive to the international airport. but Indians be warned, the hotel toilets are not equipped with any wash option, no bidet, not even a hand spray shattaf. Wish someone previously had mentioned this point in the reviews. Hotel taxi will charge you approximately INRS 1000 for the approximately 7-10 mins drive to the airport. where as an Ola cab would do the same ride for INRS 115. That too in a SUV. Buffet breakfast is not the best I have had in similar class of hotels. just ok. Not much of a spread. Electronic Room access cards, most often malfunction, I have had to contact the reception, more than 2-3 times in one single day.
Comment from Hotel Management
Jul 19, 2016 by m saxer, Hotel Management
Dear Guest, Warm Greetings from Swissotel Kolkata. It is our privilege and our pleasure to have you at Swissotel Kolkata recently, and we thank you for taking the time share your constructive feedback. We understand from your feedback that your experience with us was not very heartwarming. Please accept our sincere act of contrition. We comprehend your views and truly appreciate you bringing the matter to our attention. We will surely come up with positive solutions. As a continual process to improve our services, we value the feedback from each of our guests. Nothing is more important than regaining your trust and look forward to the pleasure of welcoming you again with genuine heartfelt service excellence. With warm Regards, Swissotel Kolkata Team
3 out of 5
by A verified traveler

Posted May 9, 2016
Couple of things broken in my room. Safe could not open 2 times, door to the jacuzzi was broken, jacuzzi was not clean when arrived so i did not trust the water and did not use it. Only the last 2 days it was cleaned. Overall the hotel is ok. Just book yourself a standard room. It's not worth the money to spend more on other rooms. The hotel staff is great. Friendly, helpfull and will make you feel welcome.
Comment from Hotel Management
Jun 27, 2016 by Hina, Hotel Management
Dear Guest, It is our privilege and our pleasure to have you at Swissotel Kolkata recently, and we thank you for taking the time share your constructive feedback. We understand from your feedback that your experience with us was not very heartwarming. Please accept our sincere act of contrition. We comprehend your views and truly appreciate you bringing the matter to our attention. We will surely come up with positive solutions. As a continual process to improve our services, we value the feedback from each of our guests. Nothing is more important than regaining your trust and look forward to the pleasure of welcoming you again with genuine heartfelt service excellence. With Warm Regards, Management Team
5 out of 5
by TANZEEM from Ranchi

Posted Apr 14, 2016 on Hotels
Very comfortable stay
Comment from Hotel Management
Jun 27, 2016 by m saxer, Hotel Management
Dear Guest, Thank you for sharing your kind feedback about your experience at our Hotel. Your words of appreciation and acknowledgement will go a long way to motivate my entire team. We look forward to a long lasting rewarding relationship with you and to serving you again. Owning guest loyalty through their experience is of utmost importance to us. Once again we would like to express our gratitude for the encouraging and glowing comments. With Warm Regards Management Team
4 out of 5
by Jan from Germany

Posted Mar 24, 2016 on Hotels
I enjoyed the swiming pool very much, the restaurant service was very attentive and the food good (expecially the Swiss cheese cake)
Comment from Hotel Management
Jun 27, 2016 by m saxer, Hotel Management
Dear Guest, Thank you for sharing your kind feedback about your experience at our Hotel. Your words of appreciation and acknowledgement will go a long way to motivate my entire team. We look forward to a long lasting rewarding relationship with you and to serving you again. Owning guest loyalty through their experience is of utmost importance to us. Once again we would like to express our gratitude for the encouraging and glowing comments. With Warm Regards Management Team
5 out of 5
by Anne Campbell from Kolkata, India

Work Trip

Posted Mar 23, 2016 on Hotels
The staff at this hotel are amazing. From check in, to breakfast/lunch/dinner, to room service, top of the line service all around. I stayed here for one week, and had a great experience. One of the best hotel experiences I have had anywhere, and I travel often :) Special shout out to Manoshi, Sanjeev and Dipak who always made my breakfast extra special!
Comment from Hotel Management
Jun 27, 2016 by m saxer, Hotel Management
Dear Guest, Warm Greetings from Swissotel Kolkata. Thank you for sharing your kind feedback about your experience at our Hotel. Your words of appreciation and acknowledgement will go a long way to motivate my entire team. We look forward to a long lasting rewarding relationship with you and to serving you again. Owning guest loyalty through their experience is of utmost importance to us. Once again we would like to express our gratitude for the encouraging and glowing comments. The support we receive is highly appreciated and we look forward to your support always. With Warm Regards Management Team
3 out of 5
by A verified traveler

Good for hotel layover, but bring your bug spray

Posted Feb 25, 2016 on Hotels
We stayed at this hotel because only a 5-10 minute taxi ride from hotel. This place had an ok room, good in room wifi. The problem was the room had a lot of moskitos and the food in one of the restaurant was poor, and waiters were annoying, always interrupting our conversations every 5 -10 minutes, probably 3 waiters and manager and hostess coming to see us to see if we needed anything else? This was getting to the point of very annoying.
Comment from Hotel Management
Jun 27, 2016 by m saxer, Hotel Management
Dear Guest, Warm Greetings from Swissotel Kolkata. It is our privilege and our pleasure to have you at Swissotel Kolkata recently, and we thank you for taking the time share your constructive feedback. We understand from your feedback that your experience with us was not very heartwarming. Please accept our sincere act of contrition. We comprehend your views and truly appreciate you bringing the matter to our attention. We will surely come up with positive solutions. As a continual process to improve our services, we value the feedback from each of our guests. Nothing is more important than regaining your trust and look forward to the pleasure of welcoming you again with genuine heartfelt service excellence. With warm Regards, Management Team
5 out of 5
by A verified traveler

Posted Feb 16, 2016 on Hotels
Comment from Hotel Management
Jun 27, 2016 by m saxer, Hotel Management
Dear Guest, Warm Greetings from Swissotel Kolkata. It is our privilege and our pleasure to have you at Swissotel Kolkata recently, and we thank you for taking the time for rating us. Warm Regards Management Team
4 out of 5
by Debabrata

Swissotel

Posted Jan 29, 2016 on Hotels
Good quality hotel, close to airport.
Comment from Hotel Management
Apr 9, 2016 by m saxer, Hotel Management
Dear Guest, Warm Greetings from Swissotel Kolkata!!! Thank you for sharing your kind feedback about your experience at our Hotel at Expedia. My team and I are delighted to know that you had an amazing experience at Swissotel Kolkata. It is our endeavour at all times to offer supreme accommodation, finest of cuisines and personalized and timely service to all our guests with an emphasis on making the occupant feel completely at home. With its essence lying in its vibrancy and cosmopolitan nature, our hotel will leave itself etched in your mind. This will give us an opportunity to serve you again. We treasure your comments and shall live up to it. We are extremely delighted to have you as an “ambassador”. We look forward to a long lasting rewarding relationship with you and to serving you again. Kind regards Marco Saxer General Manager
5 out of 5
by A verified traveler from Sydney, Australia

Review

Posted Jan 20, 2016
Pros: Lovely staff and great proximity to the airport.
Cons: Really can't think of anything.
Location: Close to airport.
Would have to be the most helpful and genuinely friendly hotel staff I've ever encountered. Reception, gym, dining, drivers, they were just terrific. They even managed to find me my son's book that we left behind in our hotel room when we stayed here for the first time a few weeks earlier. Definitely recommend this hotel, especially the day before flying out, due to the short distance to the airport.
Comment from Hotel Management
Jan 30, 2016 by marco saxer , Hotel Management
Dear Guest, Warm Greetings from Swissotel Kolkata!!! Thank you for sharing your kind feedback about your experience at our Hotel at Expedia. My team and I are delighted to know that you had an amazing experience at Swissotel Kolkata. It is our endeavour at all times to offer supreme accommodation, finest of cuisines and personalized and timely service to all our guests with an emphasis on making the occupant feel completely at home. With its essence lying in its vibrancy and cosmopolitan nature, our hotel will leave itself etched in your mind. This will give us an opportunity to serve you again. We treasure your comments and shall live up to it. We are extremely delighted to have you as an “ambassador”. We look forward to a long lasting rewarding relationship with you and to serving you again. Kind regards Marco Saxer General Manager
4 out of 5
by A verified traveler from Patna India

expensive but close to airport

Posted Jan 14, 2016
Pros: convenience to the airport, breakfast
Cons: big awful pillows that always need changing. Overpriced.
Location: it's attached to a mall, which is a definite plus
I've stayed here a number of times now when transiting through Kolkata airport. This place is a bit expensive, but conveniently located. Staff are generally very pleasant and helpful. They have ridiculous big square pillows that I have to have replaced, no matter what time I arrive. There are strange things about the hotel (like the opaque glass walls to the shower and bathroom). Breakfast is very good. The pool is nice but we've rarely had time to use it.
Comment from Hotel Management
Feb 1, 2016 by marco saxer , Hotel Management
Dear Guest, Thank you for staying with at Swissotel Kolkata. Your comments are important to us. However, pillow menu is available in all rooms offering a choice of 7 different types of Pillow. Therefore, on your next visit you can let us know your preference and we shall upload the same in our system. The support we receive is highly appreciated and we look forward to your support always. With Warm Regards Marco Saxer General Manager