Ratings based on 145 Verified Reviews

4.5 out of 5
93% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from USA

Bad location

Posted Jul 25, 2017
I was not pleased with my stay. I picked the room with the private jetted tub. The tub was the only good thing about my stay. Food wasnt great, the lounge during cocktAil hour was a joke. Dont pay extra for it. It had a small variety of things. I forgot to mention, my room looked there was mold on top and the floor was uneven.
Comment from Hotel Management
Jul 31, 2017 by Pawaninder Sondhi , Hotel Management
Dear Guest, Thank you for sharing your kind feedback about your experience at our Hotel. Please rest assured that your feedback has been taken up by us with the concerned department. It is unfortunate that you have had to witness such a shortfall. Kindly accept our sincere apologies for the inconvenience caused We look forward to a long lasting rewarding relationship with you and to serving you again. Owning guest loyalty through their experience is of utmost importance to us. We look forward to welcome you back soon. With Warm Regards Management Team
5 out of 5
Recommended
for Everyone
by A verified traveler from New Delhi

Nice hotel nearby the airport

Posted Jul 7, 2017
Pros: Location
Cons: The toilet should have hand shower for cleaning. Central AC should be improved.
Overall it is good. The toilet needs to have hand shower for cleaning.
Comment from Hotel Management
Jul 10, 2017 by Pawaninder Sondhi, Hotel Management
Dear Abdullah, Thank you for sharing your kind feedback about your experience at our Hotel. Your words of appreciation and acknowledgement will go a long way to motivate our entire team. Please rest assured that your feedback has been taken up by us with the concerned department. It is unfortunate that you have had to witness a shortfall. We look forward to a long lasting rewarding relationship with you and to serving you again. Owning guest loyalty through their experience is of utmost importance to us. We look forward to welcome you back soon. With Warm Regards Management Team
4 out of 5
by Anand

Good hotel, bad reception.

Posted May 14, 2017 on Hotels
Checkin was horrible, it was a gift to newly wedded couple, but no confirmed arrangements were done, no action was taken till we screamed at the reception.
Comment from Hotel Management
Jun 5, 2017 by m saxer, Hotel Management
Dear Anand, Thank you for sharing your kind feedback about your experience at our Hotel. Your words of appreciation and acknowledgement will go a long way to motivate my entire team. We look forward to a long lasting rewarding relationship with you and to serving you again. Owning guest loyalty through their experience is of utmost importance to us. We shall surely look into the areas of concern mentioned in your feedback and proper training will be taken of concerned team members, as we recognize that there is always room for improvement. We look forward to welcome you back soon. With Warm Regards Management Team
5 out of 5
by Vineet R

Posted May 2, 2017 on Hotels
Very quite place and away from city traffic. Internally connected to a shopping area.
Comment from Hotel Management
May 9, 2017 by m saxer, Hotel Management
Dear Vineet, Thank you for sharing your kind feedback about your experience at our Hotel. Your words of appreciation and acknowledgement will go a long way to motivate our entire team. We look forward to a long lasting rewarding relationship with you and to serving you again. Owning guest loyalty through their experience is of utmost importance to us. Once again we would like to express our gratitude for the encouraging and glowing comments. With Warm Regards Management Team
5 out of 5
Recommended
for Everyone
by A verified traveler from Riyadh

Great Location, Exemplary Service

Posted Apr 30, 2017
This was a five star hotel in every way. From the driver who collected us from the airport to the reception and restaurant staff the service was first rate. Everyone was happy, helpful and paid attention to our needs. The facilities were excellent and the restaurant food delicious.
Comment from Hotel Management
May 2, 2017 by Pawaninder Sondhi, Hotel Management
Dear Guest, Thank you for sharing your kind feedback about your experience at our Hotel. Your words of appreciation and acknowledgement will go a long way to motivate our entire team. We look forward to a long lasting rewarding relationship with you and to serving you again. Owning guest loyalty through their experience is of utmost importance to us. Once again we would like to express our gratitude for the encouraging and glowing comments. With Warm Regards Management Team
3 out of 5
by A verified traveler

Breakfast experience

Posted Apr 25, 2017
Breakfast experience was not good..no customer focus.I informed the waitress regarding carrot juice is watery but no reply ...just nod the head and left the table..I have doubt that she informed manager or not...the tea mug was chipped which was served to us...everyone just running here and there..no eye for detail...no staff interaction in 3 nights...it felt that I m not staying at 5 star but 3 star hotel......location is great....
Comment from Hotel Management
Apr 28, 2017 by Pawaninder Sondhi, Hotel Management
Dear Guest, Thank you for taking the time to tell us about your experience at the Swissôtel Kolkata. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the feedback and we have started vigorous training as required by our team. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. With Warm Regards Management Team
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney, Australia

Kolkata Swissotel Third Time

Posted Apr 23, 2017
Pros: All aspects from my perspective.
Cons: The chair in the room could be reclining with footrest.
Location: Closeness to airport was my main attraction. Also, it is not far from the city.
My experience was similar to the previous ones - excellent.
Comment from Hotel Management
Apr 26, 2017 by Pawaninder Sondhi, Hotel Management
Dear Mr. Bhar, Thank you for sharing your kind feedback about your experience at our Hotel. Your words of appreciation and acknowledgement will go a long way to motivate our entire team. We look forward to a long lasting rewarding relationship with you and to serving you again. Owning guest loyalty through their experience is of utmost importance to us. Once again we would like to express our gratitude for the encouraging and glowing comments. With Warm Regards Management Team
5 out of 5
by Thomas

Excellent hotel

Posted Apr 23, 2017 on Hotels
This hotel is pretty great. Close to the airport, amazing rooms, fast wifi, strong ac, incredibly kind staff, excellent gym and it's attached to a mall with a movie theater. If you decide to get a haircut at the mall ask the front desk to set up a time for you and you will receive 25% off of your haircut. Excellent stay and would definitely stay here again.
Comment from Hotel Management
Apr 26, 2017 by m saxer, Hotel Management
Dear Thomas, Thank you for sharing your kind feedback about your experience at our Hotel. Your words of appreciation and acknowledgement will go a long way to motivate our entire team. We look forward to a long lasting rewarding relationship with you and to serving you again. Owning guest loyalty through their experience is of utmost importance to us. Once again we would like to express our gratitude for the encouraging and glowing comments. With Warm Regards Management Team
4 out of 5
Recommended
for Everyone
by A verified traveler

Our thoughts

Posted Apr 4, 2017
Pros: The staff was very helpful.
Cons: See above.
Location: There is a small mall connected to the hotel otherwise it is a 45 minute drive into Kolkata.
Typically we don't stay in hotels of this caliber and therefore maybe I am being too critical. 1) They told us we would have a non-smoking room. It wasn't until the following morning (we checked in about 1:00 am) that our room was no longer a smoking room beginning in two days. In other words, it was a smoking room which we were given but because we were the last people to use it before the hotel went as a totally non-smoking hotel they thought it would be alright to give it to us;. 2) They limit the number of devices you may use in your room internet. 3) If you sit at the desk be forewarned the air conditioning will blow directly on your back. 4) The food is great and the wait staff very helpful but the pricing is expensive.
Comment from Hotel Management
Apr 7, 2017 by Pawaninder Sondhi, Hotel Management
Dear Guest, Thank you for sharing your kind feedback about your experience at our Hotel. Your words of appreciation and acknowledgement will go a long way to motivate my entire team. We look forward to a long lasting rewarding relationship with you and to serving you again. Owning guest loyalty through their experience is of utmost importance to us. We shall surely look into the areas of concern mentioned in your feedback as we recognize that there is always room for improvement. We look forward to welcome you back soon. With Warm Regards Management Team
5 out of 5
by Sudhakar

Posted Mar 12, 2017 on Hotels
Very good, from all angles
Comment from Hotel Management
Mar 20, 2017 by m saxer, Hotel Management
Dear Sudhakar, Thank you for sharing your kind feedback about your experience at our Hotel. Your words of appreciation and acknowledgement will go a long way to motivate our entire team. We look forward to a long lasting rewarding relationship with you and to serving you again. Owning guest loyalty through their experience is of utmost importance to us. Once again we would like to express our gratitude for the encouraging and glowing comments. With Warm Regards Management Team