Ratings based on 160 Verified Reviews

3.5 out of 5
70% of guests recommend
3.6 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Phoenix, az

Posted Jun 6, 2018
The rooms in old building are not so good. Carpets are stained and dirty. We were upgraded to a suite in old building after they failed to give us a room in the new building. I would suggest to get a room in the new building if you want to stay here. Location is very good, right by new market and shopping places.
Comment from Hotel Management
Jun 14, 2018 by Warm Regards, Hotel Management., Hotel Management
Dear Guest, We Thank You For Doing Business With Us And Your Feedback Have Been Noted. We Look Forward To See You Back Again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Goa

Value for money.

Posted Apr 10, 2018
Pros: That unnecessary frills have been done away with.
Cons: The attitude of the security staff. They need to be firm and polite not servile.
Location: Right in the midst of a major shopping area.
This is the third time over a period of about 5 years that I stayed at the hotel. This was my best experience so far.
Comment from Hotel Management
Apr 17, 2018 by Hotel Management, Hotel Management
Dear Guest, Thank you for your valuable feedback. We hope to see you back soon.
2 out of 5
by A verified traveler

Average

Posted Feb 3, 2018 on Hotels
Not so good. Smell in the bath room as ventilation is very poor
Comment from Hotel Management
Feb 21, 2018 by Hotel Management, Hotel Management
Dear Guest, Extremely Sorry To Hear About Your Experience At The Hotel, We Assure You Improvement In Our Services Next Time. Looking Forward To See Back Soon. Hotel Management
2 out of 5
by Gurdev

Posted Dec 28, 2017 on Hotels
We did not get complimentary breakfast and the wifi was weak
Comment from Hotel Management
Jan 9, 2018 by Hotel Management, Hotel Management
Dear Guest, We apologise for the inconvenience caused, as per the expedia booking voucher we did not get a proper intimation regaring your meal inclusaions, hence the confusion was caused. Looking forward to see you soon. Regards, Sharon
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 14, 2017
Located in the heart of the city with great view and services.
Comment from Hotel Management
Dec 15, 2017 by Regards, Hotel Management., Hotel Management
Dear Guest, Thank You For Your Encouraging Comment, We Look Forward To Welcome You Back Soon.
4 out of 5
Recommended
for Families
by A verified traveler from Mumbai

In the centre of the city

Posted Dec 12, 2017
Pros: Nothing specific. Oceanic breakfast spread was very good.
Cons: Guidance for city tours would be welcome.
Location: It is convenient for people who have business in the city.
Access is not easy. The hotel does not have an access from the Main Road. The electrical plugs for the coffee pot do not work properly. The plug for the pot cannot be plugged into the wall outlets in the coffee closet above the refrigerator. we had to shift the pot to the table to make coffee. Dairy creamer is not a good option for milk. some milk should be provided daily for coffee.
Comment from Hotel Management
Dec 15, 2017 by Regards, Hotel Management, Hotel Management
Dear Guest, We Thank You For Doing Business With Us And Your Amazing Feedback. Your Issues Have Been Noted. We Look Forward To See You Back Again.
5 out of 5
by Raymond

Kolkata Accommodation

Posted Dec 9, 2017 on Hotels
Lobby welcome was excellent. Room was large and comfortable. Great WiFi.
Comment from Hotel Management
Dec 12, 2017
Dear Guest, Thank You For Your Encouraging Comment, We Look Forward To Welcome You Back Soon. Regards, Hotel Management
1 out of 5
by A verified traveler

Dissapointed

Posted Dec 5, 2017 on Hotels
Changed Rooms 3 times. First too noisy. Second they made mistake. The qhole place had a strong smell from lobby to floor. Clanking air had to be fixed
Comment from Hotel Management
Dec 7, 2017
Dear Guest, Extremely Sorry To Hear About Your Experience At The Hotel, We Assure You Improvement In Our Services Next Time. Looking Forward To See Back Soon. Warm Regards, Hotel Management
2 out of 5
by A verified traveler

Hotel close to creepy Bazaar

Posted Dec 1, 2017 on Orbitz
Be aware, hotel staff forces to SERVE you and ask for tips ALL THE TIME. Be aware of scammers! At the check-out, the guy at the desk gave me back change of 60 instead of 600 Rubee. I was rushing to the airport and didn't realize his trick until I got to the airport. Doubt count your money! The hotel is next to a big street market. Very scary at night. Do not step out especially ladies. You will be surrounded by thieves...
Comment from Hotel Management
Dec 5, 2017 by Regards, Hotel Management, Hotel Management
Dear Guest, We Regret About The Inconvenience Caused To You And We Thank You For Your Feedback About The Hotel,Giving us a chance to improve. We Look Forward To Welcome You Back Soon.
4 out of 5
by A verified traveler

Kolkata Accommodation

Posted Dec 1, 2017 on Hotels
Well presented hotel although a little tired in the room. Carpet requires renewal due to stains and cigarette burns. Bathtub had crack repair and did not present well. Room was quite comfortable and food is excellent if you like a little spice.
Comment from Hotel Management
Dec 5, 2017
Dear Guest, We Have Noted Your Feedback. We Have Already Started To Renovate Our Rooms. We Look Forward To See You Back Again. Regards, Hotel Management