Ratings based on 257 Verified Reviews

4.3 out of 5
91% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Business trip to Athens

Posted Aug 3, 2017
Pros: Good location, clean and comfortable.
Cons: N/A
Location: Good location in a nice area, with good public transport to the city centre.
As always, check-in was quick and efficient, the room was excellent, and I enjoyed my stay.
Comment from Hotel Management
Aug 17, 2017 by emoussama, Hotel Management
Thank you for choosing our Crowne Plaza Athens and for this lovely review! We look forward to serving you again in the near future! Sincerely, Emmanouella Moussama Experience and Communication Director
4 out of 5
Recommended
for Everyone
by A verified traveler

Appears nice

Posted Jul 16, 2017
Stay was okay overall but the staff seemed a little rude and the pool closes early and opens late.
Comment from Hotel Management
Jul 18, 2017 by Emmanouella Moussama, Hotel Management
Dear Guest, We appreciate you taking the time to provide us with such candid feedback of your stay. We are very sorry to hear that your stay did not meet expectations. Please rest assured that we will take your comments regarding our staff, into consideration. Furthermore, we will explore the option of lengthening the hours that the pool operates. We look forward to welcoming you again in the near future! Kind Regards, Emmanouella Moussama Experience and Communication Director
5 out of 5
by Salvador

Posted Jun 8, 2017 on Hotels
Comment from Hotel Management
Jun 28, 2017 by Emmanouella, Hotel Management
Thank you! We look forward to welcoming you in the near future! Sincerely, Emmanouella Moussama Experience and Communication Director
3 out of 5
by A verified traveler from London

Not a five star hotel

Posted Jun 3, 2017
Stayed four nights as a family of four and compared to other 5 star hotel we stayed,I would have to say I'm disappointed. The decor was outdated, room cleaning is not up to star standard, beds were uncomfortable even though it said they had Tempur-Pedic mattress, wardrobe was way too small for a family room, staff were polite but not attentive, some information should be more clearer, like free bottled water (only 1 per day) ,pool temperature around 2-3 degrees when outside temperature is 28-30 degrees which isn't bad for adults to swim at but not for kids ( as one of the staff pointed to us the pool is hardly used between September and June and was surprised when swam).
Comment from Hotel Management
Jun 7, 2017 by Emmanouella Moussama, Hotel Management
Dear Awet, Thank you for your feedback! We value your comments and firmly believe we can only improve if we truly listen and act on what you, our guests, are saying about us. Please rest assured that we will take your comments, into consideration. We are sorry to hear that you did not find our beds comfortable although there are the standard ones used in all Crowne Plazas. We truly apologize that the cleanness of our rooms was not up to your standards, your comments have been past on to the housekeeping department. As for the clearer information, although again we follow specific standards it is a good idea to further inform our guests. The outside pool does have a heater, therefore its temperature depends on the outside temperature which is usually warm from May onwards. We really hope that you will continue choosing our Crowne Plaza Athens City Centre for your future travel needs. Kind Regards, Emmanouella Moussama Experience and Communication Director
4 out of 5
by Marieda

Super comfy beds!

Posted May 21, 2017 on Hotels
It's not like a Crowne Plaza in the States but the beds were really comfortable and the bathroom was nice and big. It was just a few minute walk to a Metro station which was convenient and cheap (especially going to/from the airport.) The carpet and drapes are old and need replacing. Thankfully, slippers were provided (along with robes!) The breakfast was okay.
Comment from Hotel Management
Jun 7, 2017 by Emmanouella, Hotel Management
Dear Marieda, Thank you for taking the time to review our hotel and for your feedback! We are happy to hear that you appreciated the comfort of our beds and the size of our bathrooms and the proximity to the metro station. We have noted your comments about the textiles in the room . We will of course take them on board when we will have the opportunity to refurbish. We look forward to welcoming you again in the near future! Kind Regards, Emmanouella Moussama Experience and Communication Director
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Apr 27, 2017 on Hotels
5 out of 5
by Sajal

This traveler left a rating score only Posted Apr 15, 2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Business

Posted Mar 16, 2017
Pros: Clean and comfortable, quiet location
Cons: N/A
Location: Convenient for public transport and the city centre.
I have been lodging at the Crowne Plaza for many years on my business trips to Athens. As always, my experience was 100% positive.
Comment from Hotel Management
Mar 17, 2017 by Emmanouella Moussama, Hotel Management
Dear Business, Thank you for staying with us again. We appreciate your loyalty and your continued trust in our hotel and our staff. Rest assured that we will do everything it takes to make us deserving of your loyalty. We look forward to welcoming you again in the near future! Kind Regards, Emmanouella Moussama Experience and Communication Director
4 out of 5
Recommended
for Everyone
by A verified traveler from San Diego

nice hotel close to metro

Posted Mar 4, 2017
Pros: Close to metro. Staff pleasant and helpful.
Cons: A little more variety of food in the club.
Location: Short walk to metro made it easy to get around the city.
Hotel was clean. Staff remembered me from recent stay. Breakfast very good. Just wish they had a little more variety of food in the club.
Comment from Hotel Management
Mar 7, 2017 by Emmanouella Moussama, Hotel Management
Dear Beth, Thank you for your kind comments! We are happy to hear that you appreciated our services and facilities. Please rest assured that we will take your comments regarding our variety of food in our Club Lounge into consideration and take any action we feel is required. We look forward to welcoming you again in the near future! Kind Regards, Emmanouella Moussama Experience and Communication Director
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Nice hotel at Nice location

Posted Feb 16, 2017
Located at easy access to key landmarks, Crowne Plaza is a very clean and comfortable hotel. Staff is very friendly, cooperative and gives some very sound advice on area which was really helpful for my stay with family on leisure holiday. I would recommend this place.
Comment from Hotel Management
Feb 17, 2017 by Emmanouella Moussama, Hotel Management
Dear Rajesh, Thank you for taking the time and reviewing our hotel and for your kind comments! We are glad to know that you had wonderful time and learn your appreciation about our staff and facilities! Looking forward to welcome you again in our hotel, I remain, Sincerely Yours, Emmanouella Moussama Experience and Communication Director