Ratings based on 520 Verified Reviews

4.6 out of 5
93% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Excellent value for money. Good postion

Posted Sep 21, 2017
Good hotel. Great breakfast and staff very helpful. Tired carpet in our bedroom . Overall very good value for money and excellent location.
5 out of 5
Recommended
for Everyone
by A verified traveler from London U K

Extremely good hotel plus great location

Posted Sep 20, 2017
Pros: Location and standards genuine 5 * s
Cons: Nil of note
Location: Great - walking distance to city centre parks sea restaurants
All services Great. Location close to city centre and best restaurants. Executive rooms have access to 5th floor snacks and drinks free of charge canteen. Swimming pool, Spa and tennis courts available and high standards.
3 out of 5
by A verified traveler

Posted Sep 18, 2017
Not Great, They wanted an extra 100Eur just for checking in before 14:00 and said they could not guarantee a room would be ready by 14:00. Room given was a twin room, when a king size room was booked. Checking in staff rude and not very accommodating.
5 out of 5
Recommended
for Everyone
by A verified traveler from san francisco, ca

awesome hip, modern hotel with beautiful gardens

Posted Sep 14, 2017
we love this hotel and have stayed here three years in a row. amazing value, great service and rooms, wonderful breakfast and park-like setting!
5 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Excellent Hotel

Posted Sep 4, 2017
There a only a few places that a traveller cannot find a fault. This is one of them. Excellent hotel with highly professional and well-trained staff. Rooms are well decorated and maintained. I was extremely satisfied.
5 out of 5
Recommended
for Couples
by A verified traveler from UK

Great sea front location. Value for money luxury.

Posted Aug 28, 2017
Pros: Location, great service, valet parking, executive club lounge, good wifi, lovely pool, spacious room, good sea view.
Cons: Nothing
Location: Good sea front location. Near the Clock Tower, Konak.
Great service and completely hassle free from the moment we arrived. Valet parking made our arrival so much easier. Check in was smooth and efficient. Our room was an executive sea view room with access to the executive club lounge. This was great value for money as breakfast, tea in the afternoon and buffet snacks and alcoholic drinks from 6 - 8pm were served in the lounge and all included in the room rate. The room was clean, modern and spacious with a large marble bathroom. Complimentary toilettries were plentiful and good quality. A plate of fruit in the room on our arrival was a lovely touch. The outdoor pool was lovely. Plenty of sun beds and the use of pool towels. Wifi was excellent whether we were in our room, the executive lounge or at the outdoor pool.
Comment from Hotel Management
Aug 31, 2017 by Sibel Ç., Hotel Management
Dear Sarah, Thank you so much for this stunning valuation and the nice words. We try to keep up on our high service level and it makes us pride to see that we did not fail in making our guests happy. Hope to see you back in the not too distant future. Best Regards, Sibel Çakmakoğlu Guest Relations Manager
3 out of 5
by Jhon

Somehow disappointed

Posted Jun 20, 2017 on Hotels
The hotel is great and all its facilities. However, I am extremely disappointing that the hotel do not announce that certain areas closed for renovation. I was looking forward to use the GYM facilities (and this is the main reason I booked this hotel) but it was closed.
Comment from Hotel Management
Jul 17, 2017 by iayna, Hotel Management
Dear Mr. Jhon, Thank you for taking the time to tell us about your experience at the Swissôtel Büyük Efes. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sibel Çakmakoğlu Guest Relations Manager
4 out of 5
by Yildirim

Posted Jun 5, 2017 on Hotels
Comment from Hotel Management
Jun 16, 2017 by iayna, Hotel Management
Değerli Misafirimiz, Anketimize zaman ayırdığınız için teşekkür ederiz. Sizleri memnun etmiş olmak bizi mutlu etmiştir. Yine de bazı hizmetlerimizi tam anlamıyla beğenmemeniz daha iyisini yapmamız gerektiğini göstermiştir. Benimle konaklamanızın detaylarını paylaşmanız durumunda aldığım bilgileri ilgili departman müdürlerine aktarabilir hizmetlerimizin iyileşmesini sağlayabilirim. Şimdiden ilginiz için teşekkür eder, en kısa zamanda sizi yeniden misafir etmekten mutluluk duyacağımızı bilmenizi isteriz. Saygılarımla, Sibel Çakmakoğlu Misafir İlişkileri Müdürü
5 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco., California

A gorgeous hotel, fantastic staff and amenities

Posted Jun 3, 2017 on Orbitz
Pros: Elegant without being flashy,, delicious cuisine, well situated, charming and informed staff, many unusual amenities, tennis, salon, fabulous spa
Cons: Several days a week there is an outdoor concert beginning in the early evening of traditional Turkish music. It is blaring, disruptive, incongruous.
Location: Centrally located, a variety of shops--elegant but moderately priced--restaurants close by, easy to catch a cab, well protected, a feeling of security
We always feel relaxed, welcomed in a personal way, and attended to as if we were "special" guests rather than simply retired academics with some work obligations. Every effort is made to accomodate to our needs and those of friends who at times , drop by for a chat. One day my husband wasn't feeling well, but not so sick as to require a doctor. When he mentioned his problem, the front desk immediately contacted an excellent pharmacy and then quickly made the trip to pick up the medicines for him so as not to inconvenience him--all at no extra cost. We feel safe and well protected but without staff appearing overimposing. The hotel is quiet, calm, efficient, elegant without being stuffy, and with expansive well maintained surroundings. It is exceptionally visually appealing-with beautiful and unusual art both indoors and outdoors.. With respect to the art (we have an art collection ourselves)---- We expressed our curiosity as to the diversity and authenticity of the art-a departure from the usual commercial hotel art-- to the lovely, quietly elegant, refined and always accessible concierge. When her responsibilities had ended for the day, she gave us a well informed, enthusiastic "mini tour" of the hotel's collection- modestly mentioning in passing that she has advanced degree in art history.
Comment from Hotel Management
Jun 16, 2017 by Sibel Ç., Hotel Management
Dear Jeanne, Thank you so much for your great valuation and the wonderful comments. It is always a pleasure to have you with us. We are proud to have delivered the service our guests deserve. It is guests like you and your husband that make us believe in our skills and the job we are doing. We hope to see you again next year for your next project. Many many kisses... Sibel Çakmakoğlu Guest Relations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Scotland

A fantastic break at this hotel

Posted May 31, 2017
Pros: The hotel is in a great location, with excellent facilities.
Location: 2 minute walk to the seafront and an excellent choice of restaurants and bars.
A great weekend in Izmir mixing business with pleasure. Have used other hotels in the area before but will definitely be returning to the Swisshotel. Brilliant service from all staff with particular mention to the concierge who helped us to get some beautiful flowers to give to our hosts for the weekend. Excellent room and facilities and a fantastic choice for breakfast.
Comment from Hotel Management
Jun 3, 2017 by Sibel Çakmakoğlu, Guest Relations Manager, Hotel Management
Dear Paul, Thank you for the great review regarding our hotel. We are glad that you enjoyed your stay and all pur facilities. We hope to see you again very soon just to make your next time even better than the first one. Sincerely,