Ratings based on 36 Verified Reviews

4.0 out of 5
62% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from West `indies

Excellent staff and location but.....

Posted Jul 15, 2017
Pros: I loved the staff!
Cons: Towels, chargers, informing guests properly about transportation costs
Location: Forum Mall is walking distance.
I cannot commend the staff, food and location enough. The property is lovely but: 1. Older 2. Needs better quality towels 3. Needs to advise guest they can get an Uber that costs 600 times less their hotel taxi ( I asked for a taxi and hotel gave me a hotel car without even advising me of the price and after arguing with the manager it got removed from my bill) 4. Tiny gym (but it works) 5. Needs to have chargers for iphone etc. ( mine got stolen and my phone died and not a single person had a iphone charger) I had a lovely stay and my room was big with a kitchen and sitting areas etc. and I was very appreciative that i felt safe.
2 out of 5
by A verified traveler from NJ

WORST EXPERIENCE

Posted Apr 9, 2017
Pros: close to my office - NOTHING else!! BUT I WILL NEVER STAY AT THIS PLACE ANYMORE!!!
Cons: EVERYTHING MUST BE IMPROVED!!! KEEP SOME PROFESSIONAL AND WELL TRAINED PEOPLE AT THE FRONT DESK!!
I selected this place because my office is very close to this place and I got the BEST rate from Expedia. Hotel staff gives room based on the rate we pay - which is ABSURD!! The bedroom and the living room is partitioned with a sliding door and a small TV in the middle kind of a divider - HORRIBLE setup. They charged my entire charges upfront - NEVER saw such kind of behavior from any other hotels. I must have stayed 1000s of hotels all over the globe but WORST experience from this facility. I am ready to talk to any executives if they want my honest feedback.
5 out of 5
by Kapil

This traveler left a rating score only Posted Jan 13, 2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from USA

Great hotel, fantastic staff

Posted Aug 8, 2016
Pros: The people.
Location: The nearby park is delightful. It has special areas for meditation, yoga, acupressure foot pebble place, kids playground, & wonderful walking paths
The hotel staff made my stay (almost six weeks) exceptional. This includes front desk (kudos to Hafsa), breakfast buffet, housekeeping (special thanks to Mahibul), security, and all of the O2 Spa staff.
5 out of 5
by A verified traveler

Always convenient

Posted Jul 22, 2016 on Hotels
Except for my rushed checkout experience, everything else was great.
5 out of 5
by Ashish from Singapore

Excellent hotel tucked in Koramangala

Posted Sep 28, 2015 on Hotels
Hotel is great if you have work in Sarjapur area or Koramangala. However, access to the highway to and from Airport is not great. Rooms are great and big. Service of the restaurant staff is good. The reception staff were extremely cold.
5 out of 5
by Tong from California

A haven in a busy city

Posted Jul 3, 2015 on Hotels
It is a wonderful hotel . The service is great! The room is great and it is located in the residential area , even though it is not that inconvenient , but I like it's quietness!
4 out of 5
by A verified traveler

good

Posted Apr 13, 2015 on Hotels
Stayed many times. ..and was already satisfied. ...
5 out of 5
by Blaze from Chennai

Mercure

Posted Mar 22, 2015 on Hotels
It is indeed one of the Best Hotels/ Service Apartments in Bengalure Today .
4 out of 5
by Ibrahim from Mangalore

Good

Posted Jan 5, 2015 on Hotels
Good