Nothing to do with a 5 stars hotel
Posted Sep 4, 2016
This hotel is a joke, has nothing to do with 5 stars hotels. We payed all inclusive 14 days stay in family room with a private pool. The room is one room with a door separating bed with 2 materasses (supose to be double bed) from other two beds. There was no window is ours part of the room, so you can not close a door if you want to breath. If you want to go in a private pool you need to pass thrue a kids part of the room with a table in the middle. The room is old and ugly. Our shower was broken, our remote control didn't work for two days, our frige didn't work for 7 days (we ask first day if they can fix it). When we ask for bottle of water they try to explain us that we get 2 bottels of water every two days (for 4 of us in all inclusive resort) and that if we want more we need to buy it in the store. In bars you can not get botteled water, they gave you water from a pipe that is yellow and smel very bad. There is no any kind of juice, just something that they called limonade, but has nothing to do with it. You can not ordered a coctail such as margerita, you can get only one kind of a coctail (I don't know what there put inside it, but is mostliy sugar). The worst thing are a lines, you need to wait in the line for everything, every meel at least 10-15 minutes (we couldn't understand why, because there was always plenty of empty tables), one hour at least for the hamburger on the beach and there is no sun beds no where (beach or pool) if you wake up after 7 o'clock.