Front of property - evening/night

Reviews of Grand Borneo Hotel

3.5 out of 5
Grand Borneo Hotel
Ta-00-01, 1Borneo Hypermall, Jalan Ums,, Sabah, Kota Kinabalu, Sabah

Reviews

7.0

Good

Rating 10 - Excellent. 68 out of 369 reviews" "
Rating 8 - Good. 127 out of 369 reviews" "
Rating 6 - Okay. 122 out of 369 reviews" "
Rating 4 - Poor. 34 out of 369 reviews" "
Rating 2 - Terrible. 18 out of 369 reviews" "

7.2/10

Cleanliness

7.4/10

Staff & service

8.0/10

Amenities

6.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Sew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

6/10 Okay

Verified traveler

Business traveler
Affardoble price
Stayed 1 night in Dec 2019

8/10 Good

Bruce

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ada kolam mandi yang terlindung dari panas dan hujan, anak2 suka. 👍
Stayed 1 night in Dec 2019

6/10 Okay

Tuong Ngie

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

8/10 Good

Senorita

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
i like service and cleanliness
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveler

Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
service front office was really nice
Stayed 1 night in Sep 2019

6/10 Okay

jiha

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveler

Good for my business trip
Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveler

Stayed 5 nights in Aug 2019

10/10 Excellent

Nor Winda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

6/10 Okay

DAE KI

Disliked: Cleanliness, property conditions & facilities, room comfort
Not so clean place.
Not so clean place. Close from One Borneo.
Stayed 5 nights in Jun 2019
Response from Marketing Communication Executive on Aug 5, 2019
Sincerely apologize. We are deeply sorry for your bad experience. Will take serious action on the matter.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019

6/10 Okay

CHANG

Stayed 1 night in Jun 2019

2/10 Terrible

Verified traveler

Stayed 2 nights in Jun 2019

10/10 Excellent

MiniMe, tawau, my

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dont have smoking room
Stayed 1 night in Apr 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019

8/10 Good

MUHAMMAD, Cheras

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food. Facilities, Locality, and access. Good looking and staff very halpful
Stayed 3 nights in Apr 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The fridge smells not nice.
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel itself is excellent, but 7 km out of the centre of KK. though good value for money
Stayed 4 nights in Jan 2019

6/10 Okay

Nessa, KK

Liked: Cleanliness, staff & service, room comfort
close to mall which is really nice as we can shop a bit, watch movie and there is restaurants.
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveler

Stayed 1 night in Dec 2018

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities
NO PARKING FACILITIES AND HAVE TO PAY VERY HIGH PARKING FEE..SO..REDICULOUS
Stayed 2 nights in Dec 2018

4/10 Poor

Alfie Cezar

Disliked: Property conditions & facilities, room comfort
The hotel is good but needs improvement
✅ > Location of Grand Borneo Hotel is great because it's next to a mall, 1 Borneo Hypermall. ❎ > Quite far from the airport, around 18 km away. ❎ > No public bus route stops here so you always have to hail a cab or use Grab app. ❎ > Almost all the staff hardly speak English. Pretend they understand but doesn't perform what you asked for. The staff will always say that will ask the Supervisor and call back but never do it. You have to call again after an hour or two to follow up. ❎ > They hardly understand the cancellation protocol or process. Keeps on blaming their partner booking website. ❎ > Wi-fi is not working good in my location and in the pool area. You can't access Facebook or watch youtube, keeps on buffering. The IT guy blamed my phone setting though I can login to their website; it's really their wi-fi connection that is slow and not working. And the IT doesn't know about their internet system. Who would ask you to go at your internet browser and type 10.0.0.1 and it will resolve your login issue? ❎ > I have free breakfast for 2 but can't avail due to early flight but can't exchange it for a lunch/dinner for 1 person. You can't even pay the difference if possible. They are used to saying "No, can't." ❎ > The cable has only 15 listed working channels, 10 of them are working and 2 are local channels. ❎ > The foods they serve daily during breakfast are cold and the same; stayed here for 4 days. ❎ > The water level in the pool for adult is only at 4 ft.
Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

6/10 Okay

Dennis

Disliked: Property conditions & facilities
Look old
Hotel need to be refurbish.
Stayed 2 nights in Sep 2018

10/10 Excellent

anuar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2018

2/10 Terrible

LEE

The room is too old to stay.
Stayed 2 nights in Sep 2018

10/10 Excellent

Rozilah, Sabah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and awesome hotel with delicious and tasty breakfast.
Stayed 1 night in Sep 2018

6/10 Okay

Aliyas, Tawau

Satisfactory but nothing worth higlighting
Stayed 1 night in Aug 2018

8/10 Good

Kok Leong

Liked: Cleanliness, staff & service, room comfort
COSY HOTEL
An aged hotel which can do with some upgrade. The non smoking policy is a wonderful idea. Beds were were comfortable although the TV was not clear. Comfortable enough for the night stay.
Stayed 3 nights in Jul 2018

10/10 Excellent

ag ridhwan adri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

10/10 Excellent

anie, miri sarawak

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
-
absolutely come again..everyone is friendly and helpful
Stayed 2 nights in Jun 2018

4/10 Poor

Ann, Malaysia

Disliked: Staff & service, property conditions & facilities, room comfort
Bad experience
I am booking this room for my nephew. It was a very bad overall stay. He was welcomed by an unfriendly front desk staff, keep questioning him regarding the details of booking such as, are you the one booking this room, when was it booked etc., when the front desk staff is supposed to check these details in their system rather than questioning a customer! He was told there will be an electricity downtime in the morning during his stay but not provided any torch light or electronic fan. The whole room was dark. The air-condition was already warm before the blackout and he was sweating during the blackout. The hotel staff is claiming that it's not their fault if it's a blackout situation, but do you think this is our fault as your valuable customer??
Stayed 1 night in Jun 2018

2/10 Terrible

Syham, malaysia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Expedia discounted rate
If we book hotel from discounted rate from Expedia they gave us terible room with week WiFi , bad phone coverage , dirty bathroom and terible bed which not wash properly with stain. Expedia need to verify this kind of situation as bez if cheap they don’t give the real deal as the photo shown during booking. I really face this situation during my trip to KK. Thx
Stayed 2 nights in May 2018

10/10 Excellent

traveller1111

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
really good location
The staff was very nice and friendly, the room was super duper clean and for a really cheap room we got all the amenities we need. Definitely worth the money.
Stayed 2 nights in May 2018

8/10 Good

Diana , Sandakan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok
Friendly staff... Rapida I am happy. Hope to stay here again.
Stayed 1 night in May 2018

10/10 Excellent

Norani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Shafiq, Kota Kinabalu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel
Stayed here with friends for 2D1N. The staff were great & courteous. Check in & check out was easy and without hassle. Room request were fulfilled with haste and without delay. Food for breakfast were good (worth the price we paid for the extra breakfast!). Hotel facilities were good. Swimming pool are spacious(i like the Jacuzzi!) and the gym are well equipped. Overall great experience during our stay.
Stayed 1 night in Mar 2018

6/10 Okay

Ct , Brunei

Disliked: Staff & service, property conditions & facilities
Nice hotel close to the shoping complex but the problem did not give enough parking space and the busy waitress stating the end of breakfast time. it's not a professional style.
Stayed 2 nights in Mar 2018

10/10 Excellent

AISHAH SOFIAH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice & comfort hotel
Nice room & easy to shopping. More variaties for breakfast
Stayed 1 night in Mar 2018

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Leaking pipe & clog in the shower room
I was given a bathroom with leaking pipe & clog in the shower room. Other than that, my stay was okay 👍

8/10 Good

sheri, kk

Liked: Cleanliness, staff & service, room comfort
nice hotel for family
all is well. room are very clean and staff very kind
Stayed 1 night in Mar 2018

8/10 Good

bella, kota kinabalu

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Hotel close to 1borneo mall
-Easy to find food -Easy to shopping there many boutique -the was worth and safety
Stayed 1 night in Mar 2018