Ratings based on 529 Verified Reviews

3.8 out of 5
73% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Cornwall, U.K

Stunning Setting, Beautifully Clean

Posted Jan 17, 2018
Amazing staff! So genuine and friendly (Nani ~ spa treatments ~ amazing ~ Nalisha ~ restaurant ~ just lovely 🙂) The hotel is kept beautifully clean all day and the cleaning staff are always so polite and smiling. The food is varied, some amazing meals, some a little unhealthy! But overall a good standard. Great family facilities. Stunning views, amazing value for money.
3 out of 5
by A verified traveler from singapore

Good amenities but poor rooms

Posted Jan 12, 2018
We booked a king bedroom at this resort for one night. We received a room that had two single beds pushed together to form one king bed. Other parts of the room were dated and broken down. We informed the staff regarding the bed situation and she informed us that they were all booked out. Unimpressed by the type of room advertised to customers. If you do not have a king bedroom do not advertise availability! We had a random broken lamp in a corner in the room. The flush in the toilet was not working well either. The bath tub stopper was also broken. We had to ask for a wifi router in order to get wifi in the room. Other than the room itself, service was good. There are many amenities on the property, many restaurants and all of them are at best, alright. Food was not great here. The drinks are also mediocre at best. The beach however is well maintained and clean. Nice quiet and private beach area. Very beautiful grounds and landscaping as well. The golf course looks pristine but we did not play golf. However for the price, I will not recommend. The rooms need an update. Everything is falling apart and the bed situation was horrible. The hotel should have at least provided an upgrade or discount when they gave us two beds pushed together as one instead of a king bed like we booked.
3 out of 5
by A verified traveler from Doha, Qatar

Close to the beach but far from the downtown

Posted Jan 8, 2018
Pros: view of the beach is great.
Cons: cleanliness and internet access
Location: not a lot of things nearby you have to book a cab (i suggest grab or uber to be cheaper) to the downtown area and other attractions
Room was quite old and does not have internet access in the rooms you have to go to the lobby or restaurants to get access which is quite a hassle especially at night. The room also smells cigarette smoke. The hotel staff tried spraying some fragrant spray but still did not work. When we checked in our room, the toilet and drawers are still dirty. seems they just cleaned the obvious areas.
Comment from Hotel Management
Jan 11, 2018 by Reservation Department, Hotel Management
Hi Mr Greg, Greetings from Nexus Resort. Thank you for your recent stay with us. We have highlighted the issue to the management and we apologize for the inconvenience caused. We really hope to see you again in future. Have a great day ahead!
2 out of 5
by A verified traveler

Scammers

Posted Jan 4, 2018
Pros: Rooms were nice. Staff very friendly.
Cons: Less scamming.
Location: Remote from city. Resort has everything you need.
Pros: Polite staff. Great beach location. Large rooms. Ocean Panorama rooms have a great balcony. Cons: Hotel taxi three times the price of a metred taxi 90 RM vs 30 RM; taxi ordered by hotel tried to hide meter and demanded 90 RM. Was told at Check-in that putting down a deposit gets 20% discount on food, drinks, laundry and spa services. Discount to be applied at check-out. Clerk at check-out insisted discount had already been applied, even though there were no discounts on the bill. Took ten minutes of back-and-forth and showing my receipts to get him to admit discount had NOT been applied. If I hadn't queried the bill, then I would have lost the equivalent of over 100USD. Additionally, they did not tell me that discount did NOT include alcoholic drinks until AFTER they had my money. Spa - all packages came with "full use of spa". Except, there was no hot water for showers, jacuzzi, hot tub, plunge pool all out of order. Steam and sauna only turned on if booked in advance. Was told AFTER treatments that packages were not subject to 20% discount. Desk manager gave us free reflexology treatment. Room doors have security feature that makes them beep if left open. Good feature, problem is, doors always think they are open if locked. Was disturbed three times in the morning by the beeping and twice late at night.
Comment from Hotel Management
Jan 11, 2018 by Reservation Department, Hotel Management
Dear Mr Scott, Greetings from Nexus Resort. Thank you for your recent stay with us and we glad you love our staff and the huge Ocean panorama rooms. We are sorry to learn on your check out experience, and the issue in Borneo Spa. We have highlighted the issue to the management and we apologize for the inconvenience caused. We really hope to see you again in future. Have a great day ahead!
4 out of 5
Recommended
for Everyone
by A verified traveler from shah alam

Beautiful environment

Posted Dec 20, 2017
Pros: Nice room and spacious. The room provided umbrella which is very useful during rain.
Cons: car park is quite far from the room, need to request for the buggy or walk to the main lobby.
Location: quite a distance from KK and not much option to eat outside.
Smooth check in. Required a buggy ride to go to the room.
Comment from Hotel Management
Jan 11, 2018 by Reservation Department, Hotel Management
Dear Mr Nasir Greetings from Nexus Resort. Thank you for your stay with us and we glad you enjoy your stay with us. We really hope to see you again in future. Have a great day ahead!
5 out of 5
Recommended
for Everyone
by A verified traveler from Doncaster, UK

A truly great hotel in Borneo

Posted Nov 22, 2017
Pros: Beautifully kept sprawling grounds, beautiful scenery, mountains and sea. Brilliant staff, great variety of food and cocktails! Fabulous breakfast.
Cons: To renovate and open the tennis courts and provide more single kayaks.
Location: Great location, 1/2 hour taxi into the city if you want a change of scenery. Visit Mount Kota Kinabalu, snorkel, tribal village, fish market.
Very comfortable hotel in beautiful sprawling, private grounds next to its own private beach. I spent 9 days here at the end of September, beginning of October with my husband and two friends. This was my second visit, and our friends first visit. I was slightly nervous at the negative reviews, as our first experience had been excellent. Our second stay was as equally excellent, I don't know why people are making bad reviews. The hotel is lovely, in beautiful grounds, the beach is well kept. There is a choice of restaurants and the meals, although slightly more expensive than Kota Kinabalu town, are still very reasonably priced and varied. The buffet nights are certainly great value for money and include your beer and wine. The hotel staff are very accommodating, polite and will help you with anything you need, including transportation in and out of Kota Kinabalu town. Taxi's are reasonably priced, particularly if there are four of you to share a car. I arranged collection through the hotel for airport transfers, all went smoothly. Th hotel does operate a bus, but taxi's are readily available. There are many trips. We spent a day visiting Kota Kinabalu mountain including a canopy walk way, even in monsoon rains! Another trip included a day snorkelling and a zip wire experience from island to island. The crocodile park is worth a half day visit. Our visit to a local tribe was fascinating. Kota Kinabalu fish market is great for freshly cooked fish.
Comment from Hotel Management
Nov 27, 2017 by Hotel Management, Hotel Management
Dear Ms Lynn, Thank you for your feedback. Glad that you are happy while staying with us. We hope to have you and family to stay with us again in future! Take care and have a great day ahead
5 out of 5
Recommended
for Families
by A verified traveler from Melbourne

Beautiful Resort

Posted Nov 19, 2017
Pros: Staff and Restaurants
Cons: Toilet flushing need to press for 10 seconds, sometimes it doesn't flush in full, rather inconvenient
Location: Not much nearby, a 18 holes golf course very affordable. an hour from KBI airport.
Our room Nexus Club Room was wonderful. Personalized checkin, very friendly staff, complimentary pre-dinner food and drinks, great buffet daily, complimentary 3 garment wash per day, easy to walk around the resort.
Comment from Hotel Management
Nov 29, 2017 by Hotel Management, Hotel Management
Dear Mr William, Thank you for your overall feedback and we are delighted to know that you enjoyed your stay at our resort and its' facilities. We look forward to welcoming you back to our resort in the near future! The Hotel Management
2 out of 5
by A verified traveler from Dubai

How my favorite hotel turned to be worst stay

Posted Oct 16, 2017
I stayed in this resort in 2008 and it was an amazing experience but in 9 years everything changed dramatically to form my worst stay ever in my life, unfortunately I expected to rewind my back paradise days with family and bring back lovely memories, instead I had a different time, I would like to highlight that Malaysia Tourism Market is focusing currently on Chinese and Korean market rather than international tourism, according to that their quality degraded gradually to narrow down expenses, as a result of that I had to accept a breakfast for 4 nights as omelette and hotdog only with no other option in a restaurant without any air conditioning at a temperature as high as 32 and flys are having the same breakfast with you, I addressed my concerns many times but with no response, the evening near the beach cafe bar was a little bit acceptable, mosquitos bites are very normal even inside my room, pillows was smelly until I requested replacement, all hotel facility except the room and the Spa are suffering from AC problems, I really regretted to stay over there
Comment from Hotel Management
Oct 27, 2017 by The Hotel Management, Hotel Management
Dear Ms Sue, Thank you for your feedback. We are sorry to learn of your experience with the food here and improvements will be made to provide a better dining experience for our guests, We hope that you will visit us in the near future so that we can provide you with a better experience.
5 out of 5
by Normala

Marvellous

Posted Sep 18, 2017 on Hotels
Place is superb....this is the place who ever wish to be away from the busy city, recommended, love this resort will come back!!!!!
Comment from Hotel Management
Oct 27, 2017
Dear Ms Normala, Thank you for your overall feedback and we are happy to know that you enjoyed your stay at our resort. We look forward to welcoming you and your family back to our resort soon. The Hotel Management
5 out of 5
by Thomas

Might be the best beach front property in the area

Posted Sep 2, 2017 on Hotels
Excellent resort hotel just outside Kota Kinabalu. However I would recommend renting a car if you stay at this property. Nothing is in walking distance outside the property, but they do offer daily shuttle service to the city. I stayed in the 1 bedroom suite and it was suite! Great ocean front double patio with comfy lounge chairs. The resort sit on a bay so the water is safe to swim, but also no big waves. The service staff is very friendly even with guests I saw being a little rude in return. There is also a very nice golf course that is too busy and not to difficult. This resort maybe the best value for a high end stay in the area. I got my suite for ~$290 USD per night. It was close to 1000 sq ft plus the large (semi private) balcony. Three criticisms: The big one is the walls are thin. You will hear everything going on with your neighbor. Two the breakfast buffet is just lacking, As a westerner (who likes Asian food), there wasn't much to offer that was good. And last, like most places in Asia, the in-room coffee sucks. It's instant Nescafe...one step up from Sanka. Oh, and the Wi-Fi is a little slow. I would definitely stay here again if I had a rental car and the regular room is probably good enough so you can save money there ~$200 USD per night would be a good deal
Comment from Hotel Management
Oct 27, 2017
Dear Mr Thomas, Thank you for your overall feedback and we are happy to know that you enjoyed your stay at our resort. We look forward to welcoming you and your family back to our resort soon. The Hotel Management