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Reviews of Shangri-La Tanjung Aru, Kota Kinabalu

5 out of 5
Shangri-La Tanjung Aru, Kota Kinabalu
No. 20, Jalan Aru, Tanjung Aru, Kota Kinabalu, Sabah

Reviews

9.0

Wonderful

Rating 10 - Excellent. 659 out of 1003 reviews" "
Rating 8 - Good. 230 out of 1003 reviews" "
Rating 6 - Okay. 60 out of 1003 reviews" "
Rating 4 - Poor. 23 out of 1003 reviews" "
Rating 2 - Terrible. 31 out of 1003 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ashutosh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Kids had a blast in the pool and water slides. Good breakfast spread as well.
Stayed 3 nights in Mar 2024

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent from start to finish, all the staff were friendly polite and kind, we will be going back soon
Stayed 13 nights in Mar 2024

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very helpful
Stayed 2 nights in Mar 2024

10/10 Excellent

Adam

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an amazing time. The staff are great! Very friendly, welcoming and helpful. I would happily visit Shangri-La Tanjung Aru again.
Stayed 13 nights in Mar 2024

10/10 Excellent

Jassica Jane

Stayed 1 night in Mar 2024
Response from Daphne Liau, Marketing Manager on Mar 26, 2024
Dear Jessica Jane, Thank you so much for taking the time to leave us a 5-5 rating! We truly appreciate your support and are thrilled to hear about your positive experience with us. Your satisfaction is our top priority, and we remain dedicated to delivering exceptional service. We look forward to serving you again soon.

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, staff & service, amenities
Amazing
Stayed 5 nights in Feb 2024
Response from Daphne Liau, Marketing Manager on Mar 26, 2024
Dear Laura, Thank you very much for making us a part of your Kota Kinabalu adventures. If you are planning a return visit, we'll all be here to welcome you back with open arms!Until we meet again, safe travels always.

10/10 Excellent

Siti Nursalwana

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the place! staff was accommodating to change our room at the last minute. Overall, a nice experience for a short stay.
Stayed 1 night in Feb 2024
Response from Daphne Liau, Marketing Manager on Mar 26, 2024
Dear Siti Nursalwana, It was our utmost pleasure and we do our best to meet our guests’ needs. Please do come back again in the near future as we will be very happy to have you here again!

10/10 Excellent

THANH

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2024

8/10 Good

Jiyoun

Liked: Cleanliness, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

ahram

Stayed 2 nights in Jan 2024

10/10 Excellent

Clarence

Stayed 2 nights in Dec 2023

8/10 Good

JEONGSOON

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

8/10 Good

Chee Han

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good no regrets
Stayed 3 nights in Dec 2023

10/10 Excellent

Wing Hei

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staffs are nice! Great options of restaurant, have variety of food at breakfast buffet. The SPA was great as well! Very relax stay.
Stayed 2 nights in Nov 2023

8/10 Good

Kanthan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Popular Hotel Great for Families & Kids
Convenient location to many places within the city. Hotel has several restaurants, games and activities, pools but beach was a disappointment, very small like a man-made pool. Seems like a popular hotel with many corporate and private events happening almost everyday. Great for families with children, not for adults who are looking for a quiet getaway. Housekeeping needs improvement though, have to remind them on some days to clean the room.
Stayed 4 nights in Nov 2023

10/10 Excellent

Erlend

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
By far the best in Kota Kinabalu
Wonderful hotel with great staff and an unbeatable location only 10 minutes from the airport. Facilities are excellent, as is the service from everyone who works there. Highly recommended for a weekend getaway
Stayed 2 nights in Nov 2023

10/10 Excellent

Radhakrishnan

Traveled with family
Liked: Amenities
Very good stay. Excellent property Only one feedback is to provide more vegetarian options in lounge. My wife found it hard since she is vegetarian
Stayed 5 nights in Nov 2023

10/10 Excellent

Shahul Hameed Jamila, Singapore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All that I met as staff was cheerful, accommodating, helpful in every way possible to make my stay a great one.
Stayed 4 nights in Nov 2023

8/10 Good

Wei-Ling

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Oct 2023

8/10 Good

Ming Lee

Traveled with family
Liked: Cleanliness, staff & service, amenities
Staff are friendly and helpful. Did not like that all f&b / services are cashless. Even buying an icecream cone need to use credit card or digital pay.
Stayed 4 nights in Oct 2023
Response from Taylor Cheng on Oct 12, 2023
Thank you so much for the positive feedback given during your stay with us and rest assured that we will forward your feedback on the payment method available at our resort for their further notes on this. We are very much looking forward to welcoming you again for your future stay with us.

10/10 Excellent

Virginia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little piece of heaven
We had an amazing stay at this hotel. The rooms were really spacious and decor was really nice. The bed was huge and very comfortable Costs of drinks and food was very reasonable and were sad to leave. Would defintely come back to stay Staff were lovely and everyone very helpful
Stayed 2 nights in Sep 2023
Response from Anna Faizura on Sep 26, 2023
Dear Mr./Ms. Younger, Thank you for your high rating for your stay on 12 – 14 September 2023 in Shangri-La Tanjung Aru Resort & Spa. We are truly delighted to receive your compliment and we pride ourselves in providing our valued guests with the highest standards of hospitality. Look forward to welcoming you again. Until then, please take good care of your health and well-being.

10/10 Excellent

Faith

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are extremely pleased with the level of service provided by the team. It was the first time I could what app the team to make requests and the team was very prompt to reply. We felt really comfortable and well cared for throughout our stay. I would like to extend a special mention to the recreation manager Mr Ojes. We had some hiccups when we were trying to book the sea walking activity, Mr Ojes was very prompt to rectify the situation, turning a potentially negative experience into a positive one. His exceptional service truly made a difference. Thank you again for a fantastic stay. We will enthusiastically recommend your hotel to friends and family, and we look forward to returning for another visit in the future.
Stayed 3 nights in Sep 2023
Response from Anna Faizura on Sep 26, 2023
Dear Mr./Ms. Faith Fu, Thank you for your high rating for your stay on 1 – 4 September 2023 in Shangri-La Tanjung Aru Resort & Spa. We are truly delighted to receive your compliment and we pride ourselves in providing our valued guests with the highest standards of hospitality. Look forward to welcoming you again. Until then, please take good care of your health and well-being.

10/10 Excellent

DURIYA AZIZ

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful serene and peaceful
Stayed 3 nights in Sep 2023

8/10 Good

Kathryn

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for families
Very nice hotel near the airport with comfortable rooms and good food. The only thing I didn’t like was the Al the children focused playgrounds and swimming pool and game room etc. Definitely a family oriented hotel.
Stayed 1 night in Sep 2023
Response from Anna on Sep 26, 2023
Dear Mr./Ms. Kathryn Winter, Thank you for your high rating for your stay on 4 - 5 September 2023 in Shangri-La Tanjung Aru Resort & Spa. We are truly delighted to receive your compliment and we pride ourselves in providing our valued guests with the highest standards of hospitality. Look forward to welcoming you again. Until then, please take good care of your health and well-being.

10/10 Excellent

Valentin

Stayed 3 nights in Aug 2023

4/10 Poor

Dong-hee

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Aug 2023
Response from Director of Communications on Aug 14, 2023
Dear Dong-hee, I note your review with concern. We would like to know more details about your recent experience with us so that we can improve our services. In order to begin investigations, we would appreciate it if you can kindly send us an email with details of your stay. We truly appreciate your kind support and look forward to the opportunity to clarify this with you soonest. Yours sincerely, Claudina Wong, Director of Communications, Shangri-La Tanjung Aru, Kota Kinabalu

10/10 Excellent

Alex

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2023

4/10 Poor

Gary

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing
I’m really surprised by the good reviews. The room and condition of the hotel is so dirty and shabby - especially for the price point. It was raining so we were in the room, we’d rather have been back at home; it was not luxurious or pleasant. The carpets are stained, the furniture is tired, the walls are dirty. Service took over 1 hour to deliver ice-bucket. Hotel is booked /packed so forget honouring any gold member privileges for upgrades or late checkouts (we managed to extend by 1 hour after much awkward negotiation). Breakfast was wide variety but below average (we went to a cafe outside inside). In-room dining was better than expected. Facilities are good for kids and nice views. Good live band and staff were pleasant. We had a baby cot that was made of metal bars , and very little padding (eg a sheet). Our baby hit her head off the bars. Overall the hotel rooms are long overdue a facelift.
Stayed 2 nights in Jul 2023
Response from Director of Communications on Jul 20, 2023
Dear Gary, I note your review with much concern. We would appreciate it if you can send us an email with your stay details at your earliest convenience. We strive to exceed every guest's expectations but at times, may fail to do so. We rely on detailed comments from guests to help us improve our products and services. We truly appreciate your kind support and look forward to the opportunity to look into this with you soon. Yours sincerely, Claudina Wong, Director of Communications, Shangri-La Tanjung Aru, Kota Kinabalu

10/10 Excellent

Peter

Stayed 2 nights in Jun 2023

10/10 Excellent

kiok

Stayed 2 nights in Jun 2023

10/10 Excellent

YIWEN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I like the sunset bar and facilities in the hotel. The door for balcony is hard to open and the door is hard to press the lock button.
Stayed 1 night in Jun 2023

10/10 Excellent

liza

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023

8/10 Good

Youngshin

Stayed 2 nights in Jun 2023

10/10 Excellent

Mohamad rafee sham

Stayed 1 night in Jun 2023

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and horizon club room is excellent. Rooms were large and cleaned daily. Breakfast was ‘very,very’ busy if you went after 8am but loads of choice. Had the seafood buffet one night and it was worth the money as there are lots of choices, not just seafood. A bit disappointed there was a permanent red flag on the beach and we did walk to the Tanjung Aru public beach where there is an ‘outlet’ stream flowing into the sea with literally black and stinking water flowing out, not sue I would want to go in after seeing that so near to the hotel. Other than that we couldn’t fault it
Stayed 10 nights in May 2023

10/10 Excellent

Philip

Traveled with family
Liked: Cleanliness, staff & service
Very host ability. Nice service.
Stayed 3 nights in May 2023

10/10 Excellent

YONGSHIN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful sunset and nice view. Warm and friendly staffs.
Stayed 2 nights in May 2023

10/10 Excellent

Carole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay. Beautiful grounds and so clean and tidy.
Stayed 4 nights in May 2023

8/10 Good

Alice

Stayed 1 night in May 2023

8/10 Good

Leanne

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for a long weekend.
We went for a long weekend, the location was great which allowed us to maximize our time. Only 10-15 minutes from the airport. The rooms are comfortable and property is beautiful. The food is okay, but not great. There's nothing nearby so you must eat all your meals here. Breakfast is a big buffet with lots of choice. Loved the yoga offered on the weekend. So sad that such a big hotel, can't offer yoga on other days as well. The spa is very beautiful.
Stayed 3 nights in Apr 2023

10/10 Excellent

Sok Yean

Liked: Cleanliness, amenities, property conditions & facilities
overall are good only upon check-in did they actually give me the wrong room, whereas another guest was still inside. I need to walk all the way back to get to the right room.
Stayed 1 night in Apr 2023

10/10 Excellent

WALLACE

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great activities and facilities for families with small children. Very friendly staff and buffet breakfast was fantastic
Stayed 3 nights in Apr 2023

10/10 Excellent

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect place to stay!
It was absolutely amazing!! Every part was perfect!
Stayed 6 nights in Apr 2023

10/10 Excellent

Yun Lin

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly environment with good service.
Stayed 1 night in Apr 2023
Response from Anna Faizura on Apr 6, 2023
Dear Yun Lin,Greetings from Shangri-La Group!Thank you for your feedback.Glad to hear that you had a positive experience at our resort and experienced a friendly environment and good service from our resort's end.We hope to welcome you again in the mere future. Should you have furthe questions please contact us.

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
Amazing stay! Large compound with many facilities. Enjoyed the huge, well equipped gym, the Sunset bar and the buffet breakfast. Wide varieties and delicious food. Love their club sandwich, big portion, good quality and delicious.
Stayed 4 nights in Mar 2023

10/10 Excellent

HYEJIN

Stayed 1 night in Mar 2023

10/10 Excellent

Kai

Stayed 2 nights in Mar 2023

10/10 Excellent

Wayne

Stayed 4 nights in Mar 2023

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jan 2023