Lobby lounge

Reviews of The Palace Hotel Kota Kinabalu

4 out of 5
The Palace Hotel Kota Kinabalu
No. 1 Jalan Tangki, Karamunsing, Kota Kinabalu, Sabah

Reviews

7.8

Good

Rating 10 - Excellent. 90 out of 326 reviews" "
Rating 8 - Good. 139 out of 326 reviews" "
Rating 6 - Okay. 69 out of 326 reviews" "
Rating 4 - Poor. 24 out of 326 reviews" "
Rating 2 - Terrible. 4 out of 326 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

7.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Marga indraswari, singapore

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel to start the year 2024! The service was great. The staff were super polite and friendly. The room was vast and I added with a rollaway bed without any issues - still very spacious. There’s free breakfast too. Near shopping complex just this one focused more on electronic products. Not something tourists will want to buy. Haha. Overall, I will stay in this hotel again. ❤️
Response from The Palace Hotel Management on Feb 18, 2024
Dear Mr Marga, Warmest greetings from The Palace Hotel Kota Kinabalu, Sabah! Thank you for taking the time to write us a review of your recent stay with us. Your feedback is certainly important to us. We are glad that you had a memorable stay with us. Thank you for making us your preferred hotel. We look forward to welcoming you back anytime soon! Thank you once again for your feedback and support.

8/10 Good

KWOK CHOI

Stayed 4 nights in Nov 2023
Response from The Palace Hotel Management on Jan 8, 2024
Dear Mr Kwok, Warmest greetings from The Palace Hotel Kota Kinabalu, Sabah! Thank you for taking the time to write us a review of your recent stay with us. Your feedback is certainly important to us. We are glad that you had a memorable stay with us. We look forward to welcoming you back anytime soon! Thank you once again for your feedback and support.

10/10 Excellent

James

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast buffet items get changed every few days or so, that way it's not always the same food to pick from, which is nice. We had a minor issue with our room and the hotel offered us a different room late one night. Very good hospitality!
Stayed 2 nights in Nov 2023
Response from The Palace Hotel Management on Dec 5, 2023
Dear Mr James, Warmest greetings from The Palace Hotel Kota Kinabalu, Sabah! Thank you for taking the time to write us a review of your recent stay with us. Your feedback is certainly important to us. We are glad that you had a memorable stay with us. We will share your lovely feedback with our team. We look forward to welcoming you back anytime soon! Thank you once again for your feedback and support.

10/10 Excellent

Lai

Stayed 4 nights in Jun 2023
Response from The Palace Hotel Management on Jul 4, 2023
Dear Guest, Warmest greetings from The Palace Hotel Kota Kinabalu, Sabah! Thank you for taking the time to write us a review of your recent stay with us. Your feedback is certainly important to us. We are glad that you had a memorable stay with us. We look forward to welcoming you back anytime soon! Thank you once again for your feedback and support.

10/10 Excellent

Muhamad Firdaus bin

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great service. Only the toiletries is not refresh / change if you stay 3D 2N. This can be improve. Overall service, room, breakfast are 5 star
Stayed 2 nights in Jun 2023
Response from The Palace Hotel Management on Jul 4, 2023
Dear Mr Muhamad Firdaus. Warmest greetings from The Palace Hotel Kota Kinabalu, Sabah! Thank you for taking the time to write us a review of your recent stay with us. Your feedback is certainly important to us. We are glad that you had a memorable stay with us and our team made your stay comfortable. We look forward to welcoming you back anytime soon! Thank you once again for your feedback and support.

10/10 Excellent

Phillip

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for money. Property is being renovated but you do not hear any loud noises. Staff are friendly. Nice natural surroundings.
Response from The Palace Hotel Management on Feb 13, 2023
Dear Mr Phillip. Warmest greetings from The Palace Hotel Kota Kinabalu, Sabah! Thank you for taking the time to write us a review of your recent stay with us. Your feedback is certainly important to us. We are glad that you had a memorable stay with us and our team made your stay comfortable. We look forward to welcoming you back anytime soon! Thank you once again for your feedback and support.

6/10 Okay

Siu Hang

Stayed 1 night in Dec 2022
Response from The Palace Hotel Management on Jan 26, 2023
Dear Mr Siu Hang,Warmest greetings from The Palace Hotel Kota Kinabalu, Sabah! Thank you for taking the time to write us a review of your recent stay with us. Your feedback is certainly important to us. We are glad that you had a memorable stay with us. We look forward to welcoming you back anytime soon! Thank you once again for your feedback and support.

8/10 Good

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from The Palace Hotel Management on Mar 22, 2023
Dear Ms Nicole. Warmest greetings from The Palace Hotel Kota Kinabalu, Sabah! Thank you for taking the time to write us a review of your recent stay with us. Your feedback is certainly important to us. We are glad that you had a memorable stay with us. We look forward to welcoming you back anytime soon! Thank you once again for your feedback and support.

10/10 Excellent

Agus

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Surely will stay in this hotel again. The room is clean & comfy. The staffs are friendly & helpful too. Breakfast can be improve and services are good anyway. Kids enjoy the pool and nothing that we need to complaint about. Keep up the good services!
Response from The Palace Hotel Management on Jan 26, 2023
Dear Mr Agus, Warmest greetings from The Palace Hotel Kota Kinabalu, Sabah! Thank you for taking the time to write us a review of your recent stay with us. Your feedback is certainly important to us. We are glad that you and your family had a memorable stay with us. We are happy to know our team managed to make your stay better. We will share your feedback in regards to the breakfast buffet for improvement. We look forward to welcoming you back anytime soon! Thank you once again for your feedback and support.

6/10 Okay

James

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2022
Response from The Palace Hotel Management on Mar 22, 2023
Dear Mr James. Warmest greetings from The Palace Hotel Kota Kinabalu, Sabah! Thank you for taking the time to write us a review of your recent stay with us. Your feedback is certainly important to us. We are glad that you had a memorable stay with us. We look forward to welcoming you back anytime soon! Thank you once again for your feedback and support.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Excellent staff service and very polite attentive staff. Excellent breakfast. Environmentally attentive. All at an excellent price range. Highly recommended and will stay there again whenever I am in that area.
Stayed 4 nights in Nov 2022
Response from The Palace Hotel Management on Dec 27, 2022
Dear Mr Mark,Warmest greetings from The Palace Hotel Kota Kinabalu, Sabah! Thank you for taking the time to write us a review of your recent stay with us.Your feedback is certainly important to us. We are glad that you had a memorable stay with us. We will share your kind feedback to our team. We look forward to welcoming you back anytime soon! Thank you once again for your feedback and support.

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only spent one night but I found this hotel very good. They wanted to upgrade us to their best room, but gave a weird look when we requested twin beds. That gave me a chuckle. This hotel would be one of my top choices to stay.
Stayed 1 night in May 2022
Response from The Palace Hotel Management on Jul 7, 2022
Dear Mr James, Warmest greetings from The Palace Hotel Kota Kinabalu, Sabah! Thank you for taking the time to write us a review of your recent stay with us. Your feedback is certainly important to us. We are glad that you had a memorable stay with us and have chosen us as one of your preferred hotel. We will share with our team on your kind feedback. We look forward to welcoming you back anytime soon! Thank you once again for your feedback and support.

8/10 Good

Hossin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from The Palace Hotel Management on Feb 18, 2022
Dear Mr Hossin, Warmest greetings from The Palace Hotel Kota Kinabalu, Sabah! Thank you for taking the time to write us a review of your recent stay with us. Your feedback is certainly important to us and we are glad that you and your family had a relaxing and memorable stay with us. We look forward to welcoming you back anytime soon! Thank you once again for your feedback and support. Looking forward to welcome you back soon! Yours Sincerely, The Palace Hotel Management

6/10 Okay

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
the breakfast is not enough for us... and didn't have much choice...
Stayed 2 nights in Dec 2020
Response from The Palace Hotel Management on Dec 17, 2020
Dear Valued Guest, Warmest greetings from The Palace Hotel Kota Kinabalu, Sabah! Thank you for taking the time to write us a review of your recent stay with us. Kindly be assured that your feedback is certainly important to us and we will take all the necessary actions to improve our service in the near future. If you would like to share more feedback. kindly contact us at our customer service at custcare@thepalacehotelkk.com for further assistance. We look forward to welcoming you back anytime soon! Thank you once again for your feedback and support. Yours sincerely, The Palace Hotel Management

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

10/10 Excellent

GILDDY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Stayed 1 night in Jul 2020

10/10 Excellent

Yinyin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from Kelvin on Mar 1, 2020
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveler

Business traveler, Traveled with partner
Liked: Property conditions & facilities
OK except the breakfast spread was limited
Stayed 1 night in Feb 2020

8/10 Good

Niran, Kuala Lumpur

Liked: Staff & service
Exterior looks spruced up. Rooms are adequate. However special touches makes up for any deficiencies. Fruits, cookies, welcome drink to name a few.
Stayed 2 nights in Jan 2020

6/10 Okay

Verified traveler

Traveled with group
Disliked: Amenities, property conditions & facilities
Very Convenient location but old hotel.
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the Christmas decorations
Stayed 1 night in Dec 2019

10/10 Excellent

Dmaz, Tawau

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Palace Hotel is my favourite place to relax. The breakfast is so heaven, many choices and very delicious.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All is better and good
Stayed 1 night in Sep 2019

8/10 Good

Mohd shallehen

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

8/10 Good

Hanimah

Liked: Property conditions & facilities
Check in day was not bad. Waited 10mins after arrival due to room was not ready although time checked in is 2pm. Breakfast next day was amazing - lots to our liking. But 2nd and 3rd breakfast was not so much. Room was not so big but considered okay. Pls bring own usb charger too. Found blood stained on one of pillow sheet they need to check for these kind of details. Car parking is available. Swimming pool looks clean viewed from dining hall balcony which is a floor apart. Hotel is not too far from major shopping area for commute by car. Receptionist and bar tenders was very friendly. Overall our stay and the place was not bad. Would recomend anyone anyway.
Stayed 3 nights in Sep 2019

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Tangerine has good food but the steam room is not kept well.
Stayed 2 nights in Sep 2019

10/10 Excellent

No, Melbourne

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
The staff are wonderful. The property is surrounded by greenery which is a bonus.
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff. Big spacious room.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Traveled with family and small children
Serving nice breakfast. Dislikes- noisy sound
Stayed 1 night in Aug 2019

10/10 Excellent

Justina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Highly recommended. All staff was very friendly and helpful. Will come again.. SURE😜
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely big rooms, very clean and a good breakfast with lots of choice!
Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place, service was a little slow at time, seemed to be ignored. The gym was closed but we were informed of this. Very nice hotel and breakfast is pretty good
Stayed 2 nights in Jun 2019

4/10 Poor

Tommy

Business traveler, Traveled with family
Disliked: Property conditions & facilities
Lift sliding door too slow open and close
Stayed 1 night in Jun 2019

8/10 Good

Bridget

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good, staff helpful and friendly.
Stayed 1 night in Jun 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2019

10/10 Excellent

Ling, Sibu

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dont Waist your money!
Dont Waits your money! Its a 2 star Hotel!!
Stayed 1 night in Mar 2019

6/10 Okay

Verified traveler

Traveled with family and small children, Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Room space was nice but cleanness issue
Stayed 6 nights in Mar 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness
Very good hotel
Stayed 1 night in Feb 2019

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2019

6/10 Okay

Monica

Liked: Cleanliness, staff & service
Value for money
It was good value for money, especially over CNY holiday. Good enough buffet with even option of a cafe latte order. Before going to the airport we also ate lunch there and it was a delicious pasta! It was clean and the staff friendly. My kids/teenagers enjoyed the pool and the gym! There is not much around this hotel, but the hotel offers a shuttle bus to a few malls, or you can pay 20-30MYR to the mall or beach nearby. We had just stayed at the Shangrila Tanjun Aru for 3 days, which was amazing! The Palace was the option we found as the Shangrila was fully booked the other days. And since we could not find a resort we chose a inexpensive hotel. We went back to the Shangrila and did the island hopping to Sapi & Manukan from there as The Palace had no concierge service. If your expectations are low and you want value off money, then The Palace is a good option- but it is more of a 3 stars than 4.
Stayed 2 nights in Feb 2019

10/10 Excellent

Hilmie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best hotel in KK
Amazing experience staying here. Breakfast was great variety of buffet. Swimming pool is great because they have section for kids. Had a good workout at the gym. Parking is free. Will come back for sure.
Stayed 1 night in Dec 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good and clean
Stayed 2 nights in Dec 2018

8/10 Good

Bulan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So far so good. My kids like the swimming pool.
Stayed 2 nights in Dec 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great and friendly!
Stayed 1 night in Nov 2018

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 3 nights in Sep 2018

10/10 Excellent

Teoh, Kuala Lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice cosy place for a good rest & good rate for the price you pay.
Stayed 2 nights in Oct 2018