Koutsouras Vacations from $1,164

Beautiful Hotel in a Great Location, But Some Details Let It Down We recently stayed at Castello Boutique Suites in Sissi, Crete to celebrate our anniversary, and overall, we had a very good holiday. The hotel made a wonderful gesture by upgrading us to a larger suite with a private side pool, which felt so special and really set the tone for our stay. The suite itself was stylish and comfortable, the breakfast was excellent every morning, and the staff were consistently warm, welcoming, and genuinely kind. The location couldn’t be better — just a 2-minute walk from the charming port of Sissi, with plenty of tavernas and shops nearby. That said, as this is marketed as a five-star hotel, we were a little disappointed by some details. Positives: – Thoughtful anniversary upgrade to a suite with private pool. – Beautiful, modern, and spacious room. – Fantastic location (2 minutes from Sissi port). – Excellent breakfast with plenty of choice and quality. – Friendly, professional, and welcoming staff. – Relaxed, peaceful atmosphere throughout. Negatives: – Private pool jets and lights didn’t work; nothing was fixed during our stay. – Pool needed topping up and sides had algae. – No towel hooks in the bathroom; “do not disturb” system broken. – Daily housekeeping, but balcony wasn’t cleaned in 8 nights. – Cups and glasses not refreshed — had to wash them ourselves. No blinds/curtains: poolside window let in sun at 5am, back window was lit at night, affecting sleep and

We were so happy we stayed at this charming and sophisticated boutique hotel. It is a little gem in the heart of the historic area. Our room had wonderful views of the water and it was easy to walk to restaurants and shops. The staff was amazing, starting with the owner who personally walked around greeting guests. The hotel has a great feel to it. We definitely recommend it, staying there was memorable experience.

I recently stayed at Phos and had an absolutely incredible experience. From the moment I arrived, the customer service was top-tier—the entire team was attentive, welcoming, and truly dedicated to making sure my stay was perfect. Everything about the property was excellent: Accommodations: The rooms were beautiful, well-maintained, and incredibly comfortable. Dining: I was thoroughly impressed with both breakfast and lunch. The quality and variety were outstanding, making every meal a highlight of the day. Housekeeping: A special shout-out to the housekeeping team. The attention to detail and level of cleanliness throughout my stay was impeccable. I cannot recommend Phos highly enough for anyone looking for a seamless, high-quality hotel experience. I look forward to my next visit!

The hotel is located about 5-10 minute walk to the beach with a bunch of restaurants around as well as a ton of pools. Breakfast was excellent! Would stay here again.