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Reviews of Scandic Kouvola

3.5 out of 5
Scandic Kouvola
Kouvolankatu 11, Kouvola

Reviews

8.2

Very Good

Rating 10 - Excellent. 116 out of 434 reviews" "
Rating 8 - Good. 232 out of 434 reviews" "
Rating 6 - Okay. 67 out of 434 reviews" "
Rating 4 - Poor. 16 out of 434 reviews" "
Rating 2 - Terrible. 3 out of 434 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel in Kouvola
Good hotel, perfect for business, clean , geat parking just outside on 2nd floor . Food is good.
Stayed 2 nights in Sep 2021
Response from Marita on Oct 11, 2021
Good afternoon Thank you for your visit and review and we hope to see you again here at Scandic Kouvola. Regards Marita reception

8/10 Good

Niko

Liked: Cleanliness, staff & service
Just OK
Your average albeit a bit run down hotel. Does what it's supposed to: You get to sleep in a quiet, cool room.
Stayed 1 night in May 2021
Response from Marita on May 29, 2021
Hei Niko Kiitos vierailustasi ja palautteestasi ja tervetuloa jatkossakin vieraaksemme Kouvolaan. Marita Lahtela Hotellinjohtaja

8/10 Good

Mikko

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from Marita on Dec 15, 2020
Moikka Mikko Kiitos vierailustasi ja mukavaa joulun odotusta sinulle ja tulethan jatkossakin vieraaksemme Kouvolaan. Marita Lahtela Hotellinjohtaja

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Very friendly staff, but totally overpriced considering the condition and the interior of the hotel.
Stayed 1 night in Dec 2019
Response from Marita on Dec 19, 2019
Dear Guest Thank you for your visit and review and we hope to see you again here at Scandic Kouvola very soon. Regards Marita Lahtela General Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Marita on Oct 21, 2019
Arvoisa vieraamme Kiitos vierailustasi ja palautteestasi. Mukavaa syksyä ja tervetuloa vieraaksemme taas uudelleen. Marita Lahtela Hotellinohtaja

10/10 Excellent

Kin, Portland, OR

I enjoyed my overnight visit at Scandic. The staff was helpful and friendly the rooms were clean good size. The restaurant had excellent food and the breakfast was so good... I plan return visit next year.
Stayed 1 night in Sep 2018
Response from Marita on Sep 30, 2018
Dear Guest Thank you for your visit and nice review and we hope to see you again very soon here at Scandic Kouvola. Best regards Marita Lahtela General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great choice for Kouvola
This is a well-run hotel in downtown Kouvola, quite near the important railroad station {Kouvola is a major junction in Finland's efficient rail system). It's also close to a pedestrian mall, shopping (a large Sokos department store is across the street), restaurants, and bars. Our hotel room was spotlessly clean. The beds were comfortable and the bathroom was very well lit and usable, with an excellent shower with sliding doors that prevented any water from spilling on the floor (a problem at many Finnish hotels). The staff members we met were uniformly friendly and helpful. Our room included breakfast in the hotel's large dining room, and the food was excellent, with a nice selection of standard and Finnish items. We would definitely stay at this hotel again when we visit Kouvola.
Stayed 2 nights in Jun 2018
Response from Marita on Jun 6, 2018
Dear Guest Thank you for your visit and review and welcome again to our hotel. Best regards Marita Lahtela General Manager

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A relaxing stay
A very comfortable room, nice breakfast and fast service! A bit of a walk with luggage, but the tram is of course always an option.
Response from Marita Lahtela on Mar 26, 2018
Dear Henry Thank you for your visit and review and welcome again to our hotel. Best regards Marita Lahtela

10/10 Excellent

IAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only Choice in Kouvola
Only a short stay, but little things happen that confirm that there are good people around. Won't go into the long story but Anni and Marita are fantastic. I will not hesitate to stay here again. Many Thanks.
Stayed 1 night in Feb 2018
Response from Marita Lahtela on Feb 11, 2018
Hello Ian Thank you for your visit and review and welcome again. Best regards Marita Lahtela General Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2018
Response from Marita Lahtela on Jan 28, 2018
Dear Guest Thank you for your visit and review and welcome again to our hotel. Best regards Marita Lahtela General Manager

10/10 Excellent

microlar, Los Angeles, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in the heart of Kouvola
This hotel is strategically located for the tourist. There is a nice restaurant next door (where breakfast is also served). You're at walking distance from the promenade and the train station.
Stayed 4 nights in Oct 2017
Response from Marita Lahtela on Nov 5, 2017
Dear Guest Thank you for your visit and review. Welcome again to Cumulus City Kouvola. Best regards Marita Lahtela General Manager

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort

10/10 Excellent

Judi, California USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Enjoyed our stay. Perfect location for our local excursions. Hotel was pleasant and room was comfortable. Food was good.

8/10 Good

Manuel

Liked: Cleanliness, staff & service

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb all round
Fantastic staff very helpful great food nice rooms. I stay in hotels all around europe but i always enjoy my stays at cumulas would reccommend to anyone

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
superb location
The staff are superb and very helpful and the rooms are very nice indeed the breakfast was very good and the evening meals superb. I completely enjoyed my stay and will definately return

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend in kouvola
I thought the hotel and staff were excellent very clean breakfast was good and i thouroghly enjoyed my stay and look forwards to coming back and staying again

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Barbara, England

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel Cumulus - Kouvola
The hotel is ideally situated for anyone travelling by bus or train as it is only about 100 metres from the bus/train station. Or if you arrive by car the hotel car park (on the roof) is free. The staff are friendly, the rooms were clean and the complimentary breakfast was very good. Our only negative comment is the air conditioning - or lack of it. It's centrally controlled and was set at a constant 24°C, which made the room far too warm to be comfortable, especially at night. Consequently, the room was stuffy and airless, most of the time. We mentioned it to the reception staff but were told that people complain if it's cooler 24°C. But, we couldn't understand why, when there is a temperature control in the room, they can't leave it to the individual to set the temperature to their needs. We would recommend this hotel to other people as long as they don't mind very warm rooms. It's just such a shame about the air con.

10/10 Excellent

Kristiina

Stayed 1 night in Jan 2024

4/10 Poor

Pasi

Business traveler
Disliked: Amenities, property conditions & facilities
Huone ok, paitsi älyttömän pieni WC ja suihku
Stayed 2 nights in Dec 2023

10/10 Excellent

Simo

Stayed 1 night in Nov 2023

4/10 Poor

Jenni

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from GM on Nov 29, 2023
Hei Jenni,Kiitos antamastasi palautteesta. Ikävä kuulla, että vierailusi hotellissamme ei ollut täysin onnistunut. Käsittelemme palautteesi yksikössämme ja pyrimme kehittämään palveluamme. Toivottavasti näemme sinut kuitenkin vieraanamme vielä uudelleen. Ystävällisin terveisin, E.Soininen, hotellinjohtaja, Scandic Kouvola

8/10 Good

Mika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from GM on Nov 29, 2023
Hei Mika,Kiitos palautteestasi koskien vierailuasi Scandic Kouvolassa. Mukava kuulla, että viihdyit vierailullasi ja pidit palvelusta. Toivottavasti tulet vieraaksemme pian uudestaan. Ystävällisin terveisin ja mukavaa joulun odotusta toivottaen E. Soininen, hotellinjohtaja, Scandic Kouvola

10/10 Excellent

Emmi

Stayed 1 night in Oct 2023

2/10 Terrible

Veikko

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Yö surkea muuten hyvä
Yöllä kuulu nukkua ei kuunnella jympytystä
Stayed 1 night in Oct 2023

4/10 Poor

Mikko

Liked: Staff & service
Disliked: Cleanliness, room comfort
Huone kylmä ja kärpäsiä
Huone kylmä ja kärpäsiä
Stayed 1 night in Aug 2023

10/10 Excellent

Niels

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Totally good service. Stayed three days Because of the WC half Ironman and the hotel served breakfast from 4 am. So nice. Good parking and good variety for breakfast. 👍
Stayed 3 nights in Aug 2023

8/10 Good

Tommi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

4/10 Poor

Arttu

Stayed 1 night in Jul 2023
Response from E. Soininen, hotellinjohtaja on Aug 7, 2023
Hei Arttu, Kiitos antamastasi palautteesta. Ikävä kuulla, että vierailusi hotellissamme ei ollut täysin onnistunut.. Toivomme kuitenkin näkevämme sinut vieraanamme pian uudelleen. Ystävällisin terveisin, E. Soininen, hotellinjohtaja

10/10 Excellent

Tommi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

8/10 Good

Lea

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2023

6/10 Okay

jarkko

Stayed 1 night in Jun 2023

8/10 Good

Kim

Stayed 1 night in May 2023

8/10 Good

Janna

Liked: Staff & service
Stayed 1 night in Apr 2023

6/10 Okay

Heljä

Stayed 1 night in Apr 2023
Response from E. Soininen, hotellinjohtaja on Apr 20, 2023
Hei Heljä,Kiva kun kävit vieraanamme. Tervetuloa pian uudestaan.

10/10 Excellent

Jenni

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tyytyväinen matkaaja koiran kanssa
Stayed 1 night in Feb 2023
Response from Marita on Mar 3, 2023
Hei JenniKiitos kun olit vieraanamme Kouvolassa ja mukavaa kun viihdyit meillä.Maritavastaanotto

10/10 Excellent

jarmo

Stayed 1 night in Feb 2023
Response from Marita on Mar 3, 2023
Hei JarmoKiitos vierailustasi ja mukavaa kun viihdyit vieraanamme Kouvolassa.Maritavastaanotto

8/10 Good

Päivi

Traveled with group, Traveled with partner
Liked: Staff & service, amenities
Ihana lemmikkipussi ja koiran huomiointi. Hyvä aamiainen.
Stayed 1 night in Feb 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Hyvä aamiainen, mutta ota korvatulpat mukaan
Hotelli itsessään oli juuri sitä, mitä pienemmän kaupungin Scandicilta odotinkin: hieman kulunut, mutta oikein siisti. Aamiainen yllätti positiivisesti! Tarjolla oli paljon vähän erikoisempiakin herkkuja, ja etenkin kasvissyöjiä suorastaan hemmoteltiin. Ainoa suurempi ongelma olivat lähialueen baarit, joista kantautuva bassojytke haittasi yöunia pitkälle aamuyöhön, vaikka huoneemme olikin ylimmässä kerroksessa. Tämän vuoksi pelkään pahoin, että ensi kerralla Kouvolaan tullessani majoitus jossain muualla.
Stayed 1 night in Nov 2022
Response from Marita on Nov 29, 2022
Arvoisa vieraammeKiitos vierailustasi ja palautteestasi. Ihanaa, että aamiainen oli sinulle mieluisa, mutta valitettavasti nuo lähibaarit tuovat vieraillemme epämieluisan meluhaitan, pahoitteluni siitä.Mukavaa talven alkuaMarita vastaanotto

4/10 Poor

petri

Traveled with group
Disliked: Room comfort
Bassot paukkui
Yökerhon musiikki paukkui huoneeseen, mutta onneksi loppui jo kolmen jälkeen aamulla
Stayed 1 night in Nov 2022
Response from Marita on Nov 27, 2022
Hei PetriKiitos vierailustasi ja palautteestasi. Pahoitteluni,että yöpymistäsi häiritsi samassa kiinteistössä sijatsevasta ravintolasta kantautuvat musiikin äänet.Mukavaa marraskuutaMaritavastaanotto

10/10 Excellent

Jan

Stayed 1 night in Nov 2022
Response from Marita on Nov 14, 2022
Hei JanKiitos vierailustasi ja palautteestasi. Mukavaakun viihdyit meillä.Maritavastaanotto

8/10 Good

Juha

Stayed 1 night in Oct 2022
Response from Marita on Nov 3, 2022
Hei JuhaMukavaa kun viihdyit vieraanamme KouvolassaMaritavastaanotto

4/10 Poor

Sakari

Liked: Cleanliness, staff & service
Disliked: Room comfort
Tuulahdus Cumuluksen 70-luvulta.
Hotelli on vanhanaikainen ja lievästi tunkkainen. Sänky oli epämukava ja liian kapea. Jyske kuului jostain aamuyön pikkutunneille asti.
Stayed 1 night in Oct 2022
Response from Marita on Oct 25, 2022
Hei SakariKiitos vierailustasi ja palautteestasi.Olen pahoillani, että vierailusi ei vastannut odotuksiasi , koska hotellimme ympäristössä olevien ravintoloiden äänet kantautuvat osaan huoneitamme.Kovasti itsekin odottelemme uutta tuulahdusta huoneisiimme ja toivottavasti lähivuosina saisimmekinuuden tuulahduksen myös meidän hotelliin.Aurinkoisia syyspäiviä sinulleMaritavastaanotto

10/10 Excellent

Olli-Pekka

Stayed 1 night in Sep 2022
Response from Marita on Sep 29, 2022
Hei Olli-PekkaKiitos vierailustasi ja mukavaa kun kaikki sujui hyvin .Tervetuloa jatkossakin vieraaksemme.Maritavastaanotto

6/10 Okay

Harald

Business traveler
Liked: Cleanliness, staff & service
Disliked: Room comfort
Basically everything was fine just the bed was like a hammock.
Stayed 4 nights in Sep 2022
Response from Marita on Sep 26, 2022
Dear HaraldThank you for your visit and review.We hope the renovation during next year, the clients enjoy to stay here much more better.RegardsMaritareception

10/10 Excellent

Aaåo

Stayed 1 night in Aug 2022
Response from Marita on Aug 30, 2022
HeiMukavaa kun viihdyit vieraanamme Kouvolassa.Maritavastaanotto

6/10 Okay

Tuulikki

Liked: Cleanliness
Stayed 1 night in Jul 2022

10/10 Excellent

Jouko

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kiitettävä
Hotelli siaitsi keskustassa. Yö oli hiljainen. Huoneemme oli tilava, aamiainen erinomainen ja palvelu sydämmellistä.
Stayed 1 night in Jul 2022
Response from Marita on Aug 1, 2022
Hei Jouko Mukavaa kun viihdyit meillä ja aurinkoisia loppukesän päiviä sinulle. Marita vastaanotto

10/10 Excellent

Johanna

Stayed 1 night in Jul 2022
Response from Marita on Jul 25, 2022
Hei Johanna Mukavaa kun viihdyit vieraanamme Kouvolassa. Marita vastaanotto