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"Very sharp, professional, helpful and friendly staff. I visited Karlovy Vary more than 10 times in the last decade and stayed in the other six hotels in the city. I can say for sure that hotel Imperial has the best accommodations among them."

"This was a great hotel, excellent customer service, great breakfast options.. elevators were slow.. .but they do have stairs "

"A very nice experience in this Belle Époque hotel. Staff was pleasant and helpful. When I indicated that one of us had birthday during the stay, a nice little cake was brought to our room. Beds are very comfortale and the room very quiet. We stayed in the not-yet renovated room with the river view. Three disadvantages come to my mind in a 5* hotel: 1) As in so many similar hotels, there is no night light in the bathroom! And most lights are generally bright and unpleasant. 2) No electric sockets where you need them, even at the writing desk, it is very difficult to plug anything in the obstructed socket. The room was obviously built when tourist did not need to charge any devices. I would expect this was solved in the renovated rooms. 3)Thermostat was not intuitive to use and always blinked when you walked around it. Breakfasts were fantastic. If you have "svíčková" for dinner, you will think it is the best one you have ever had in your life. And what I have to point out is that Vladimír the sommelier delivers a very good impression of the hotel. He is knowledgeable and very approachable, he even kindly showed us the wine storage as the birthday special... Obviously, he understands wines that the hotel offers and more. Thank you."

"Price is right. Saunas and pool is excellent. Very good, fresh, homemade food at restorants "

"Very nice hotel "

"Friendly and helpful staff. Very polite and friendly."

"Great hotel in a quiet location away from the tourist spots, but accessible within minutes via stairs or an elevator. The included spa amenities were fantastic! The cozy bar and lounge was nice to have after a day out exploring. Warm and hospitable. Everyone there was extremely helpful with all our needs and questions. Would stay there again! "

"The stay was awesome. Room was perfect. Loved it. The only issue we had was with a rude hostess at the restaurant attached to the hotel. Maybe she had a bad day, but she was far from welcoming. Other then that, super. "

"The hotel is beautiful and the staff were very nice !we enjoyed the spa and the room, but We had one problem in the room The AC wasn’t working and they sent us somebody to fix it but he couldn’t. When we ask for another room the lady said it was full and her solution to the AC problem was to open the window. We were very disappointed and couldn’t sleep because of the noise outside. Beautiful hotel but no AC."